Hospitality Associate

USNH Employees should apply within Workday through the Jobs Hub app

The Hospitality Associate performs various tasks related to the production and service of cold food and beverage items according to recipe and ensures positive guest experiences in designated areas while maintaining standards of cleanliness and safety. This is an essential staff position in Hospitality Services and is necessary for food production/service operations through weather or other emergency conditions.

Duties/Responsibilities

• Present offerings are designated in standard or cycle menus in accordance with standardized recipes.

• Operate full line of equipment, or POS system, as directed to include listed equipment in description.

• Maintain cleanliness of kitchen/service equipment.

• Assist in guest flow, superior guest experience, and ensuring standards of operations.

• Problem solving with staff to resolve operational issues and maintain professional appearance and demeanor.

• Participate in the orientation and training of team members, ensuring a positive work environment.

• Assist and direct student co-workers.

• Monitor product quality as directed, to include patron counts, presentation, temperature, and sanitization standards.

• Maintain records of patron count, temperature, food consumed, returned, or discarded as required.

• Inform management of customer impressions, suggestions, and equipment failure.

• Comply with state and local health codes.

• Maintain, report, and correct sub-standard safety and sanitation practices.

• Responsible for wearing and laundering provided departmental uniform, per Hospitality Handbook.

• Maintain a level of flexibility to address departmental needs, including changes in work area, operation, or assigned duties within Hospitality Services.

• Willingness to alter schedule temporarily if needed to support a high level of guest service.

• Working with co-workers and student employees in a respectful and well-mannered way as required by the UNH Hospitality Handbook.

• Perform other duties as assigned.

Minimum Acceptable Education & Experience:

• 1 Year Experience.

Required Licenses & Certifications:

• ServSafe Certified.

Required Knowledge, Skills & Abilities:

• Knowledge of food service techniques, sanitation, and safety.

• Ability to multi-task and self-prioritize.

• Must be able to wear and use appropriate personal protective equipment, as necessary.

• Must be able to work a flexible schedule to include nights and weekends.

• Must be able to physically meet the demands of the position including lifting, bending, twisting, pulling, and pushing loads up to 50lbs.

• Must have a guest service passion and the ability to work with diverse teams.

Compensation Pay Range:

$17.00 to 19.00 an hour

The University of New Hampshire is an R1 Carnegie classification research institution providing comprehensive, high-quality undergraduate and graduate programs of distinction. UNH is located in Durham on a 188-acre campus, 60 miles north of Boston and 8 miles from the Atlantic coast and is convenient to New Hampshire’s lakes and mountains. There is a student enrollment of 13,000 students, with a full-time faculty of over 600, offering 90 undergraduate and more than 70 graduate programs. The University actively promotes a dynamic learning environment in which qualified individuals of differing perspectives, life experiences, and cultural backgrounds pursue academic goals with mutual respect and shared inquiry.

EEO Statement

The University System of New Hampshire is an Equal Opportunity/Equal Access employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.

The pay range for this position is listed above. Actual offer will be based on skills, qualifications, experience, and internal equity, in addition to relevant business considerations. More information on benefits can be found here: USNH Employee Benefits | Human Resources

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