Fulfillment Associate

Job Description:

Who We Are:

We’re Cart.com, one of the fastest growing commerce enablement companies in the world. We provide the digital and physical infrastructure that empowers thousands of leading B2C, B2B and public sector organizations to unify commerce operations from product discovery to product delivery.

We’re building toward a world where commerce has no bounds. Our enterprise-grade software, services and logistics infrastructure, including our own network of omnichannel fulfillment and distribution centers, enable merchants to navigate an increasingly complex operating landscape and drive efficient growth.

Our goal is to be the global backbone of commerce. To achieve it, we’re looking for entrepreneurial, innovative and determined teammates who are eager to help our growing base of customers simplify their commerce operations and seamlessly reach their own customers, wherever they are. Sound like you? We’d love to hear from you.

Cart.com Fast Facts:

• 6,000+ customers worldwide

• 1,600+ employees globally

• 18 warehouses nationwide, totaling over 10 million square feet of space

• Headquartered in Houston, TX with international offices in Mexico and Poland

Our values:

Cart.com is building a company that is committed to living out these 6 core values:

• Be brand obsessed: Our lives are shaped by the brands we interact with daily. We obsess over the brands we serve, and about the things they care about.

• Think beyond the box: “We’ve always done it that way” is not a phrase uttered often at our office. We create creative solutions to complex problems.

• Don’t give up: We learn from our challenges and see them for what they are; great building blocks to an amazing brand story.

• Speak up: We communicate clearly and directly because we care deeply. Communication is the bedrock of our community.

• Work together: We’ve built a team that prides itself on diversity of thought and background. Collaboration is better with contrast.

• Remember to be human: We work hard, but we leave room for the people, places and things that we love.

Onsite:

This position is open to applicants or individuals who are located in or around [ Location ] and able to work [ shift ] scheduled [ schedule ] with flexibility for longer hours based off of business and peak needs.

The Role:

As a Fulfillment Center Associate at Cart.com, you are a vital part of our Fulfillment-as-a-Service operations. You’ll work across various warehouse functions to ensure timely, accurate, and high-quality order fulfillment. This role requires adaptability, attention to detail, and a strong sense of teamwork to support our clients and customers.

What You’ll Do:

• Pick, pack, and prepare customer orders with accuracy and efficiency
• Restock inventory and perform cycle counts to maintain inventory accuracy
• Support inbound, outbound, returns, and wholesale operations as needed
• Maintain a clean, organized, and safe work environment
• Meet or exceed productivity and quality performance metrics
• Communicate clearly with team members and leadership
• Identify and report safety concerns or process inefficiencies
• Assist with special projects such as kitting and promotional packaging

Who You Are:

• Positive, team-oriented, and eager to contribute to a collaborative environment
• Detail-oriented and committed to delivering high-quality work
• A quick learner who is open to feedback and new challenges
• Comfortable asking questions and proposing creative solutions
• Reliable and consistent in meeting expectations and deadlines
• Safety-conscious and proactive in maintaining a safe workplace

What You’ve Done:

• No prior experience required-just a willingness to learn and work hard

Nice to Haves:

• Previous experience in a warehouse, fulfillment, or logistics environment
• Familiarity with handheld scanners or warehouse management systems

Physical Demands & Working Conditions:

• Able to stand, walk, bend, and reach for extended periods
• Able to lift and carry up to 50 lbs. occasionally
• Comfortable working in a warehouse environment with exposure to dust, noise, and machinery
• Able to maintain focus and attention to detail throughout the shift
• Willing to work overtime as needed

90 Day Performance Metrics:

• Achieve 95%+ order accuracy rate
• Meet or exceed daily productivity targets (e.g., picks per hour)
• Demonstrate consistent adherence to safety protocols
• Exhibit reliability in attendance and punctuality
• Show initiative in learning new tasks and supporting team needs
• Receive positive feedback from peers and supervisors

Knowledge:

• Basic understanding of warehouse operations and safety procedures
• Familiarity with order fulfillment processes (picking, packing, inventory)
• Awareness of the importance of accuracy and timeliness in customer satisfaction

Skills:

• Strong attention to detail and quality control
• Effective time management and task prioritization
• Clear verbal communication and active listening
• Basic problem-solving and decision-making in a fast-paced environment

Abilities:

• Physical stamina to perform repetitive tasks and lift up to 50 lbs
• Adaptability to shifting priorities and cross-functional tasks
• Team collaboration and willingness to support others
• Ability to follow instructions and standard operating procedures

Currently, Cart.com does not intend to hire candidates who will need, now or in the future, Cart.com sponsorship through any non-immigrant visa category such as the H-1B, H-1B1, E-3, O-1, or TN.

All hiring is contingent on eligibility to work in the United States. We are unable to sponsor or transfer visas for applicants.

Cart.comis an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.