{"id":1259785,"url":"https://alion.io/job/cart-director-continuous-improvement","title":"Director, Continuous Improvement","company":{"id":1816856,"name":"Cart","domain":"cart.com","url":"https://alion.io/company/cart-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-09-29T05:45:00Z"}},"role":"Operations","role_family":"Operations","seniority":"head","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":146000,"max_usd":270000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":850},"experience_years_min":7,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-24T00:00:00Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-29T18:49:25Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Job Description:\nWho We Are:\nWe’reCart.com, one of the fastest growing commerce enablement companies in the world. We provide the digital and physical infrastructure that empowers thousands of leading B2C, B2Band public sector organizations to unify commerce operations from product discovery to product delivery.\nWe’rebuilding towarda world where commerce has no bounds. Our enterprise-grade software, servicesand logisticsinfrastructure, including our own network of omnichannel fulfillment and distribution centers, enable merchants to navigate an increasingly complex operating landscape and drive efficient growth.\nOur goal is to be the global backbone of commerce. To achieve it, we’relooking for entrepreneurial, innovativeand determined teammates who are eager to help our growing base of customers simplify their commerce operations and seamlessly reach their own customers, wherever they are. Soundlike you? We’dlove to hear from you.\nCart.com Fast Facts:\n6,000+ customers worldwide\n\n1,200+ employees globally\n\n15warehouses nationwide, totaling over 10 million square feetof space\n\nHeadquartered in Houston, TX with international offices\n\nOur values:\nCart.com is building a company that is committed to living out these 6 core values:\nBe brand obsessed: Our lives are shaped by the brands we interact with daily. We obsess over the brands we serve, and about the things they care about.\n\nThink beyond the box: “We’ve always done it that way” is not a phrase uttered often at our office. We create creative solutions to complex problems.\n\nDon’tgive up: We learn from our challenges and see them for what they are; great building blocks to an amazing brand story.\n\nSpeak up: We communicate clearly and directly because we care deeply. Communication is the bedrock of our community.\n\nWork together: We’vebuilt a team that prides itself on diversity of thought and background. Collaboration is better withcontrast.\n\nRemember to be human: We work hard, but we leave room for the people, placesand things that we love.\n\nAI is part of how we work. It’snot dongthe hiring. We'lluse AI in parts of our processand we think you should feel free to use it too - for research, prep, whatever helps. But our interviews exist to meet you, not your best AI-assisted draft. Real people make every call here. Any questions about how this works, just ask: \nRemote:\nCandidates who live in or around Groveport, Ohiowith the ability to worka flexible schedule based on the needs of the business.\nThe Role:\nAs the Director of Continuous Improvement, you will serve as a strategic operational partner responsible for driving process excellence, productivity improvements, and client satisfaction across Cart.com'sfulfillment operations. Based primarily in our largest building in Groveport, Ohio, this individual contributor role will work closely with site leadership, operations teams, clients, and corporate partners to identifyopportunities, implement solutions, and deliver measurable business resultsthroughout the entire network.\nYou will lead continuous improvement initiatives that enhance labor efficiency, service delivery, quality, safety,AIand employee engagement. You will act as a catalyst for change by leveragingdata, Lean principles, and strong stakeholder relationships to improve operational performance and create a culture of continuous improvement.\nThis role is ideal for a results oriented operational leader who has successfully driven continuous improvement programs within high-volume fulfillment, eCommerce, or thirdparty logisticsenvironments and thrives on solving complex business challenges through influence, collaboration, and data-driven problem solving rather than direct people management.\nWhat You'll Do\nPartner with fulfillmentsite leadership to identify, prioritize, and execute continuous improvement initiatives that improve productivity, quality, safety, and customer outcomes.\n\nDrive measurable improvements in labor-to-revenue (LTR) performance, labor efficiency, throughput, order accuracy, inventory accuracy, and service-level attainment.\n\nAnalyze operational performance data to identifytrends, root causes, bottlenecks, and opportunities for process optimization.\n\nLead Kaizen events, process mapping exercises, root cause analyses, and other Lean methodologies to eliminatewaste and improve workflows.\n\nDevelop and implement standardized operating procedures and best practices across supported fulfillment centers.\n\nCollaborate with clients and operational leadership to improve service delivery, strengthen client relationships, and drive positive client business reviews.\n\nPartner with Operations, Engineering, IT, Finance, HR, and Customer Success teams to implement scalable process improvements and operational solutions.\n\nSupport new client launches, process transitions, and operational readiness initiatives by ensuring efficient and scalable workflows.\n\nBuild business cases and ROI analyses for operational improvement opportunities, technology investments, and automation initiatives.\n\nMonitor and communicate project progress, key performance indicators, and realizedbusiness impact to leadership stakeholders.\n\nChampion a culture of continuous improvement by coaching leaders and teams on Lean principles, problem-solving methodologies, and accountability for results.\n\nIdentifyopportunities to improve employee engagement, retention, and team effectiveness through better processes, leadership practices, and operational consistency.\n\nWho You Are\nYou are passionate about continuous improvement and enjoy solving complex operational challenges through data-driven decision making.\n\nYou possessstrong influencing skills and can build partnerships across multiple functions and levels of leadership without direct authority.\n\nYou are highly analytical and able to translate operational data into actionable recommendations and measurable business outcomes.\n\nYou excel at balancing strategic thinking with hands-on execution.\n\nYou are an effective communicator who can present complex findings and recommendations to frontline leaders, clients, and executive stakeholders.\n\nYou have a customer-first mindset and understand the critical relationship between operational performance and client satisfaction.\n\nYou thrive in fast-paced environments and can successfully manage multiple projects and priorities simultaneously.\n\nYou are a change agent who can inspire adoption of new processes and hold teams accountable for sustainable improvements.\n\nWhat You've Done\n7+ years of experience in fulfillment, distribution, supply chain, logistics, manufacturing, or continuous improvement environmentsthat use automation.\n\n3+ years of experience within a 3PL, fulfillment, or high-volume distribution operation.\n\nProven successinfluencingexecutive stakeholders through data-driven recommendations, business cases, and operational performance analyses.\n\nProven track recordof leading operational improvement initiatives that deliveredmeasurable gains in productivity, service levels, quality, cost savings, or client satisfaction.\n\nExperience applying Lean, Six Sigma, Kaizen, Value Stream Mapping, Root Cause Analysis, or similar continuous improvement methodologies.\n\nDemonstrated success improving labor efficiency, workforce productivity, and operational KPIs in a warehouse or distribution environment.\n\nExperience partnering with senior operational leaders and influencing change across complex organizations.\n\nStrong working knowledge of Warehouse Management Systems (WMS), labor management tools, and operational reporting platforms.\n\nExperience building business cases, developing ROI analyses, and tracking project benefits realization.\n\nProven ability to manage multiple cross-functional initiatives from concept through implementation and sustainment.\n\nNice to Haves\nLean Six Sigma Green Belt, Black Belt, or equivalent process improvement certification.\n\nExperience supporting multi-client 3PL environments.\n\nExposure towarehouse automation, robotics, labor management systems, or industrial engineering principles.\n\nBachelor's degree in Industrial Engineering, Supply Chain Management, Operations Management, Business, or a relatedfield.\n\nExperience presenting operational improvement strategies and results to executive leadership and clients.\n\nBilingual (English/Spanish)\n\nPhysical Demands & Working Conditions:\nFrequent standing, walking, bending, stooping, and reaching\n\nOccasional lifting and carrying of up to 50 lbs\n\nAbility to maintainfocus and attention for extended periods\n\nWillingness to work overtime as needed\n\nExposure to warehouse machinery and variable environmental conditions\n\nCart.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\nCurrently, Cart.com does not intend to hire candidates who will need, now or in the future, Cart.com sponsorship through any non-immigrant visa category such as the H-1B, H-1B1, E-3, O-1, or TN.\nAll hiring is contingent on eligibility to work in the United States. We are unable to sponsor or transfer visas forapplicants.\nCart.comis an equal opportunity employer. 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