{"id":2959034,"url":"https://alion.io/job/carta-support-analyst-ii","title":"Support Analyst II","company":{"id":58488,"name":"Carta","domain":"carta.com","url":"https://alion.io/company/carta","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":10,"ghost_share":0,"stale_share":0.8,"repost_share":0,"time_to_fill_p50_days":62,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":46000,"max_usd":107000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":688},"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-20T18:46:29Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-21T11:47:50Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"The Company You’ll Join\nCarta is the connected platform and AI-native ecosystem for private capital. Built to replace fragmented tools with a single system of record, Carta brings together the software, services, and legal infrastructure that founders use to manage equity, fund managers use to run administration and reporting, and legal teams use to close transactions. Trusted by 55,000 companies and 1.8M+ equity holders in 160+ countries, and 10,000 funds and SPVs representing $250B+ in assets under management, Carta is transforming how private capital operates. Recognized by Fortune, Forbes, Fast Company, Inc. and Great Places to Work.\nFor more information about our offices and culture, check out our Carta careers page.\nThe Problems You’ll Solve\nIn this role you will interact directly with Carta’s client-base that is located in Europe. As their primary point of contact, you will address inbound requests/inquiries over emails. A successful candidate will be comfortable and confident in written and verbal communication with all of Carta’s stakeholders including C-level executives, employees, law firms (partners and paralegals), as well as investors/board members. You will need to be able to learn quickly, execute smoothly, and intuitively solve problems.\nBuild strong customer relationships with customers while providing excellent customer support\nProvide timely and accurate front-line support for all customers that your support segment services\nProactively follow-up with your clients and stay actively engaged from the day a case is opened\nProactively review customer case data to identify where customers can improve competency\nEnsures proper adherence to Service Level Agreements (SLAs) across all channels\nPrepares for, schedules, and conducts case review meetings and trainings with assigned customers\nTakes on additional projects to drive product improvement, engages with product teams as necessary\nMaintains a close relationship with Support leadership team to ensure alignment with overall Support goals\nReconciles cap table\nCollect feedback on support cases to improve product functionality\nBecome an expert in our security and escalation practices\nThis role requires 3 days a week in our London based office\nThe Team You’ll Work With\nWe are looking for an individual to work alongside our Carta Europe Support team within our International Organization to help build the world’s next great financial infrastructure company.\nAbout You\nFluent in English - both written and verbal - to communicate effectively with EU-based clients\nCare deeply, genuinely, and passionately about client services and the role it plays in making a customer-centric company successful\nComfortable learning quickly and taking on new challenges\nAbility to articulate both technical software issues as well as address equity/finance/accounting related questions in a clear and concise manner\nHighly organized with a strong attention to detail\nAbility to establish and maintain relationships with power users\nPossess a helpful and professional attitude with excellent verbal and written skills\nExhibit diplomacy, tact, and poise under pressure when working through customer issues as well as a strong sense of curiosity to solve problems\nExperience in a fast paced, client facing environment is a plus!\nExperience learning new technologies, platforms, and systems is a plus!\nWe are unable to provide visa sponsorship at this time \nDisclosures:\nWe are an equal opportunity employer and are committed to providing a positive interview experience for every candidate. If accommodations due to a disability or medical condition are needed, please connect with the talent partner via email. \nCarta uses E-Verify in the United States for employment authorization. See the E-Verify and Department of Justice websites for more details.\nFor information on our data privacy policies, see Privacy, CA Candidate Privacy, and Brazil Transparency Report.\n Please note that all official communications from us will come from an @carta.com or @carta-external.com domain. 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