{"id":1622043,"url":"https://alion.io/job/carter-machinery-construction-technology-support-analyst","title":"CONSTRUCTION TECHNOLOGY SUPPORT ANALYST","company":{"id":7326,"name":"Carter Machinery","domain":"cartermachinery.com","url":"https://alion.io/company/carter-machinery","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":{"grade":"B","score":76,"open_postings":41,"ghost_share":0,"stale_share":0.976,"repost_share":0,"time_to_fill_p50_days":48,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Analytics","role_family":"Analytics","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Salem, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":21,"max":27,"currency":"USD","period":"hour","gross":null,"usd_annual":54000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-05-26T15:42:25Z","employer_posted_date":"2026-05-26","last_verified_at":"2026-10-18T20:50:52Z","board_verified":true,"closed_at":null,"days_open":145,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":144},"description":"Join a Company That’s Built to Elevate You.\nSITECH Chesapeake, a wholly owned subsidiary of Carter Machinery Company, Inc., is the authorized dealer for Trimble Heavy and Civil construction products and services, and Accugrade grade control products, with a territory that covers the pan handle of West Virginia, Virginia, the District of Columbia, and the shores of Delaware.\nAt Carter Machinery, we don’t just offer jobs - we offer long-term careers defined by purpose, innovation, and impact. We’ve built an award-winning workplace where high achievers thrive, careers grow, and your work truly matters.\nOur legacy is strong, our vision is bold, and our future is built on investing in the growth and well-being of our people. Whether you're turning a wrench, managing operations, or supporting customers, you play a vital role in powering industries that moves the world forward.\nJob Title: Construction Technology Support Analyst\nLocation: Salem, Virginia\nShift: 1st\nStarting Compensation Range: $21.56 - $27.10 per hour\nThe Construction Technology Support Analyst is responsible for delivering first-call-resolution to diagnose and troubleshoot machine control systems and site positioning technology used in heavy civil construction. The individual in this position focuses on quickly diagnosing and resolving common technical issues via phone, email, and remote applications to minimize customer equipment downtime.\nRequirements for the Construction Technology Support Analyst position include:\nBasic understanding of GNSS principles, machine control systems, and site positioning technology\nMust be able to read and interpret common construction data formats\nMust be able to think quickly to handle customer situations to produce immediate results\nMust have strong mechanical aptitude and skills\nStrong customer service orientation with good verbal and written communication skills\nMust possess ability to explain technical concepts to non-technical users\nProficiency with computers, tablets, and basic diagnostic tools\nMust be able to travel to customer sites and work flexible hours as required\nMust have excellent driving record\nPromote a positive customer experience\nUphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way\nSeeking Candidates with:\nPrevious experience in technical support, construction technology, or related field, preferred\nSurvey and construction technology experience using all major site positioning and machine control systems, preferred\nCivil engineering experience a plus\nAny manufacturer training or certification in machine control or site positioning technology\nPhysical Requirements:\nRequired to sit and talk or hear\nFrequently required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms\nOccasionally lift and/or move up to 10 pounds\nSpecific vision abilities required by this job include close vision, distance vision and ability to adjust focus\nCompetitive Compensation and Benefits: \nHealth, dental and vision insurance\nPaid time off\n401(k), $0.75 to $1.25 match up to 6%\nLife and disability insurance \nIn-house training instructors/programs\nTuition reimbursement\nEmployee referral bonus program\nTool allowances and tool loans\nDiscounts on cellular phone service, computers, and vehicles\nOpportunities for overtime\nShift differential (if applicable)\nYou’ll gain access to real learning, real advancement, and a real future in a company that’s reshaping what it means to lead in our industry. If you're looking for purpose, possibilities, and a team that wins together - you belong at Carter Machinery.\nCome build what matters and build your future with us. \nActual base pay may vary based on experience, skills, qualifications, education, geographic location, and other relevant business considerations. In addition to base pay, the compensation package may include participation in performance-based incentive programs (e.g., discretionary or non-discretionary plans), as well as overtime eligibility depending on the role.\nSITECH Chesapeake is an EEO/AA Employer. 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