{"id":2986064,"url":"https://alion.io/job/carter-machinery-service-supervisor","title":"SERVICE SUPERVISOR","company":{"id":7326,"name":"Carter Machinery","domain":"cartermachinery.com","url":"https://alion.io/company/carter-machinery","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":{"grade":"A","score":85,"open_postings":34,"ghost_share":0,"stale_share":0.588,"repost_share":0,"time_to_fill_p50_days":53,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Myersville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":79000,"max":101000,"currency":"USD","period":"year","gross":null,"usd_annual":101000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-14T18:41:48Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-11-09T22:21:09Z","board_verified":true,"closed_at":null,"days_open":26,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":26},"description":"Join a Company That’s Built to Elevate You.\nAt Carter Machinery, we don’t just offer jobs - we offer long-term careers defined by purpose, innovation, and impact. We’ve built an award-winning workplace where high achievers thrive, careers grow, and your work truly matters.\nOur legacy is strong, our vision is bold, and our future is built on investing in the growth and well-being of our people. Whether you're turning a wrench, managing operations, or supporting customers, you play a vital role in powering industries that moves the world forward.\nJob Title: Service Supervisor\nLocation: Myersville, Maryland\nStarting Compensation Range: $79,000 - $101,000 per year\nWhat You Will Do:\nOversee work order closing process; Open and review work orders for accuracy and completeness, and the appropriateness of parts and labor, and close work orders to invoice, as needed\nMaintain good customer relations through communication and continual contact; Address customer concerns and disputes and resolve in timely manner\nOversee the daily workflow of the service department\nEnsure all technicians follow safe work practices without exception; Conduct monthly safety meetings; Ensure all technicians receive adequate training and instruction prior to operating any piece of equipment\nDevelop quality control procedures and repair processes to ensure the highest quality of customer service is provided\nManage service logistics, including use of materials, equipment, and employees; Ensure needed equipment and tooling is available to Technicians; Order parts as needed for jobs\nCoordinate and develop technician work schedules; Communicate repair plans to technicians to align with customer quotes\nConduct constructive and timely performance reviews for service technicians; Wages are to be discussed at least once annually with each employee\nMonitor productivity and repair quality\nAddress issues impacting completion of repair plan in time quoted to customers\nEstablish and implement maintenance schedules for all service vehicles and equipment Conduct inspections of trucks, cranes, compressors, and truck beds, as required\nWork in coordination with team to achieve Continuous Improvement goals and objectives\nPerform other related duties as assigned \nWhat We’re Looking For:\nMinimum five years’ service-related experience in heavy construction equipment industry\nPrevious supervisory experience a plus\nHigh School diploma or equivalent\nThorough knowledge of the function and repair of heavy construction equipment\nStrong mechanical knowledge\nExcellent customer service skills\nStrong communication with excellent oral and written communication skills\nWhat Success Looks Like In This Role:\nEffectively managing and delegating work\nSpeaking effectively before groups of customers or employees of organization\nProficiency in use of a computer; able to adapt to changing technology\nOrganization and ability to prioritize and multi-task\nAttention to detail\nPromotion of a positive customer experience\nUpholding the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way\nPhysical Requirements:\nRequired to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear\nFrequently required to sit\nRegularly lift and/or more up to 70 pounds\nSpecific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus\nCompetitive Compensation and Benefits:\nHealth, dental and vision insurance\nPaid time off\n401(k), $0.75 to $1.25 match up to 6%\nLife and disability insurance \nIn-house training instructors/programs\nTuition reimbursement\nEmployee referral bonus program\nTool allowances and tool loans\nDiscounts on cellular phone service, computers, and vehicles\nOpportunities for overtime\nShift differential (if applicable)\nYou’ll gain access to real learning, real advancement, and a real future in a company that’s reshaping what it means to lead in our industry. If you're looking for purpose, possibilities, and a team that wins together - you belong at Carter Machinery.\n Come build what matters and build your future with us.\nActual base pay may vary based on experience, skills, qualifications, education, geographic location, and other relevant business considerations. In addition to base pay, the compensation package may include participation in performance-based incentive programs (e.g., discretionary or non-discretionary plans), as well as overtime eligibility depending on the role.\nCarter Machinery Co. Inc. is an EEO/AA Employer. All qualified individuals - including minorities, females, veterans, and individuals with disabilities, or any other characteristic protected by law - are encouraged to apply.\nCarter Machinery is a drug-free workplace.","description_format":"text","description_chars":4843,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":["Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Wholesale","Industrial Machinery"],"lifecycle":[{"event":"open","at":"2026-10-21T08:28:31Z"}],"visa":[],"liveness":{"score":54,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":0.9,"age_days":25,"expected_fill_days":53,"reasons":["conf:3","stale_co","win:mid","comp:brand"],"computed_at":"2026-11-09T06:03:00Z"},"pay":{"stated_usd_annual":101000,"is_top_pay":true},"html_url":"https://alion.io/job/carter-machinery-service-supervisor","json_url":"https://alion.io/job/carter-machinery-service-supervisor.json","meta":{"generated_at":"2026-11-10T02:34:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6018,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7326},"rest":"https://alion.io/mcp/rest/get_company?id=7326"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcarter-machinery-service-supervisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcarter-machinery-service-supervisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcarter-machinery-service-supervisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/carter-machinery-service-supervisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcarter-machinery-service-supervisor"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2986064}},{"tool":"search_jobs","arguments":{"company":"cartermachinery.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2986064},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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