{"id":86785,"url":"https://alion.io/job/cartesia-technical-account-manager","title":"Technical Account Manager","company":{"id":1846,"name":"Cartesia","domain":"cartesia.ai","url":"https://alion.io/company/cartesia","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":90,"open_postings":23,"ghost_share":0.087,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":159,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":220000,"max":280000,"currency":"USD","period":"year","gross":null,"usd_annual":280000},"salary_estimate":null,"experience_years_min":6,"visa_sponsorship":true,"relocation_package":false,"has_equity":true,"technologies":[{"name":"AI Agents","optional":false},{"name":"Databricks","optional":false},{"name":"Slack","optional":false}],"status":"live","first_seen_at":"2026-04-21T19:29:13Z","employer_posted_date":"2026-04-21","last_verified_at":"2026-10-23T02:05:31Z","board_verified":true,"closed_at":null,"days_open":184,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":183},"description":"About Cartesia\nOur mission is to architect AI that learns from and interacts with the world like humans do.\nWe're pioneering the model architectures that will make this possible. Our founding team met as PhDs at the Stanford AI Lab, where we invented State Space Models or SSMs, a new primitive for training efficient, large-scale foundation models. Our team combines deep expertise in model innovation and systems engineering paired with a design-minded product engineering team to build and ship cutting edge models and experiences.\nWe're funded by leading investors at Index Ventures and Lightspeed Venture Partners, along with Factory, Conviction, A Star, General Catalyst, SV Angel, Databricks and others. We're fortunate to have the support of many amazing advisors, and 90+ angels across many industries, including the world's foremost experts in AI.\nAbout the Role\nWe're looking to hire a Technical Account Manager to own the enterprise customer technical relationship from signed contract through production and beyond. As a key member of our early GTM team, you'll drive customers to go-live, keep them healthy, and grow their usage over time- scoping problems, removing blockers, bringing the right people, and driving to conclusion.\nYour Impact\nOwn the full post-sale technical relationship for a book of enterprise accounts, from pre-go-live scoping through post-launch stabilization and expansion.\n\nDrive customers to go-live with urgency and precision: define success criteria with senior technical stakeholders, design implementation strategy per customer, run daily standups and 30/60/90 onboarding reviews, and project manage the rollout end-to-end.\n\nIndependently triage customer technical issues - distinguishing product bugs, integration failures, and customer-side misconfigurations - and route to the right internal owner on the first try.\n\nLead FDEs through implementation: set direction, manage scope, and serve as the primary technical counterpart for the customer, not a project manager with a spreadsheet.\n\nTranslate customer needs into crisp internal documentation like clear bug reports, feature requests with full context, and scope change docs, not vague Slack threads.\n\nMonitor account health proactively, identify at-risk customers before problems escalate, and drive consumption and usage growth across the book.\n\nSurface expansion opportunities to AMs with specific context. Flag upsell-ready accounts, build the handoff, and understand the revenue connection between customer health and growth.\n\nBuild the TAM playbook as a byproduct of execution: 30/60/90 framework, escalation paths, go-live checklists, and technical champion management.\n\nPartner with Product and Engineering as the voice of the customer - turn customer pain into platform improvements and close the feedback loop.\n\nWhat You Bring\n6+ years of experience in technical account management, customer success, solutions engineering, or a related customer-facing technical role at a high-growth B2B company\n\nGenuinely technical: can read API docs, understand system architecture, triage integration issues, and hold a real conversation with an engineer\n\nProven ability to manage a complex multi-stakeholder book simultaneously: know which fires to fight and which to watch, with prioritization judgment over process compliance\n\nStrong project management instincts without being a \"project manager\" - can run a complex implementation end-to-end and keep 15 accounts moving at once\n\nExcellent problem scoper: hears \"it's broken\" and turns it into a clear problem statement, routes it correctly on the first try, and drives to resolution\n\nStrong communicator across altitudes - can run a daily standup with engineers and a QBR with a VP without losing substance in either direction\n\nCommercially aware: sees the connection between customer health and revenue growth and actively drives consumption, retention, and expansion - not just satisfaction\n\nHigh ownership, high autonomy: comfortable making decisions without asking permission and being accountable for customer outcomes\n\nFluent with AI agents and tools to manage account load, automate status tracking, and focus time on judgment-intensive work\n\nNice-To-Haves\nExperience in voice AI, real-time audio/video, or telephony infrastructure\n\nBackground where technical account management was a revenue-driving function, not a support function\n\nInfrastructure, developer tools, or API-first product experience\n\nExperience scaling from Series A/B through growth stage and adapting the customer motion as the business evolves.\n\nNote: Cartesia participates in E-Verify and will provide the federal government with Form I-9 information to confirm employment eligibility after hire.\nMore Details\nIn-office policy: We’re an in-person team based out of offices in San Francisco, London and Bangalore. We love being in the office, hanging out together, and learning from each other every day.\nVisa sponsorship: We provide visa sponsorship support and assess each circumstance on a case-by-case basis. However, visa sponsorship is dependent on many factors, including the role you are applying for, and the location you are going to be based, and so we can't always guarantee success. Your Recruiter will work with you to understand your visa sponsorship needs from the first call.\nWe ship fast. All of our work is novel and cutting edge, and execution speed is paramount. We have a high bar, and we don’t sacrifice quality or design along the way.\nWe support each other. We have an open & inclusive culture that’s focused on giving everyone the resources they need to succeed.\nOur Benefits (US Employees Only)\nCompensation Competitive base salary alongside attractive equity package.\nHealth Insurance Fully covered medical insurance along with dental and vision for you and your family.\nParental Leave 9 weeks paternity & 12 weeks maternity leave\n401(k)\nCommuter Allowance A monthly stipend to help you get to and from the office.\nFlexible PTO Take as much time as you need to recharge your batteries.\nMeals & Snacks Lunch, dinner and plenty of snacks, provided daily.\nYour own personal Yoshi\nOur Commitment to Equal Opportunity\nCartesia is an equal opportunity employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other legally protected status.","description_format":"text","description_chars":6402,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Health insurance","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Speech & Audio AI","Foundation Models","AI Research Labs","Generative Audio & Music"],"lifecycle":[{"event":"open","at":"2026-04-21T19:29:13Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 18","filings_12m":18,"filings_prev_12m":1,"green_card_filings_12m":0,"median_offered_wage_usd":272500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":36,"band":"fade","label":"Fading","p_open":1,"p_active":0.828,"p_room":0.44,"age_days":183,"expected_fill_days":159,"reasons":["conf:2","velocity","win:tail","crowd:"],"computed_at":"2026-10-22T06:10:10Z"},"pay":{"stated_usd_annual":280000,"is_top_pay":true},"html_url":"https://alion.io/job/cartesia-technical-account-manager","json_url":"https://alion.io/job/cartesia-technical-account-manager.json","meta":{"generated_at":"2026-10-23T04:36:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7538,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1846},"rest":"https://alion.io/mcp/rest/get_company?id=1846"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcartesia-technical-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcartesia-technical-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcartesia-technical-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cartesia-technical-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcartesia-technical-account-manager"}]}