{"id":3688723,"url":"https://alion.io/job/cartesian-systems-customer-success-manager","title":"Customer Success Manager","company":{"id":4391902,"name":"Cartesian Systems","domain":"cartesian.systems","url":"https://alion.io/company/cartesian-3","size_band":"1-10","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cambridge, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":80000,"max":120000,"currency":"USD","period":"year","gross":null,"usd_annual":120000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Computer Vision","optional":true}],"status":"live","first_seen_at":"2026-11-03T15:02:39Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-06T11:42:51Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Customer Success Manager\nAbout Cartesian\nCartesian is building spatial intelligence for indoor environments to drive operational efficiency. We’re tackling one of the biggest challenges in the $35T global retail industry: in-store inventory visibility. Our platform delivers accurate indoor positioning and actionable product location insights, helping retailers streamline operations, optimize workflows, and reduce inefficiencies. Leveraging wireless signals, we provide a uniquely scalable, infrastructure-free solution already deployed by international fashion brands.\nFounded by an MIT engineering professor and alum behind the award-winning, patented core technologies, Cartesian spun out in 2023. Originally backed by the prestigious SBIR Award from the US National Science Foundation, we've bootstrapped to a live product that's now deployed in over a dozen countries and have been aggressively scaling in the market.\nAbout the Role\nWe’re looking for a Customer Success Manager to help our retail customers successfully deploy, adopt, and grow with Cartesian. You’ll own the customer journey from onboarding and implementation through ongoing adoption and long-term partnership, turning our technology into measurable improvements in store operations.\nYou’ll work directly with retail leaders, store teams, and technical stakeholders to understand their workflows, coordinate deployments, and help them get value from our platform. Internally, you’ll partner closely with Engineering and Business Operations to resolve issues, communicate customer needs, and build the processes that support our next stage of growth.\nThis is a hands-on individual contributor role with meaningful ownership. You should be equally comfortable leading a customer meeting, visiting a store to understand a workflow, and following through on the details that keep a deployment moving.\nLocation: In-person in Kendall Square, Cambridge (or as otherwise specified).\nWhat You’ll Do\nOwn customer relationships\nServe as the primary point of contact for assigned customers, building relationships across store operations, corporate leadership, and technical teams.\nEstablish clear success plans with customer goals, milestones, stakeholders, and measurable outcomes.\nLead regular customer check-ins and business reviews, communicating progress, addressing concerns, and identifying opportunities to deliver more value.\nLead onboarding and implementation\nManage deployments from kickoff through launch, coordinating requirements, timelines, training, and responsibilities.\nWork with customer teams to understand store workflows and incorporate Cartesian into day-to-day operations.\nCoordinate with internal technical teams to resolve implementation challenges and keep customers informed.\nConduct onsite visits and training sessions to support successful rollouts.\nDrive adoption and customer outcomes\nMonitor product usage, customer feedback, and operational results to identify adoption gaps and intervene early.\nHelp customers translate product capabilities into practical improvements in inventory visibility and store efficiency.\nPartner with the business team on renewals, additional store deployments, and expansion opportunities.\nBuild a scalable customer success function\nDevelop onboarding materials, training resources, playbooks, and repeatable processes.\nBring structured customer feedback to Engineering to inform product improvements.\nTrack customer health, surface risks, and maintain clear documentation of commitments and next steps.\nQualifications\n5+ years of experience in customer success, implementation, professional services, or a related customer-facing role in B2B technology.\nExperience managing enterprise customer relationships and coordinating implementations with multiple stakeholders.\nStrong project management skills, with the ability to manage competing priorities and follow through on commitments.\nTechnical fluency and curiosity: you can learn a complex product, investigate issues, and communicate clearly with technical and nontechnical audiences.\nStrong communication and presentation skills, including the ability to navigate difficult conversations and align stakeholders.\nA practical, proactive approach to solving problems and comfort working in an early-stage company.\nAbility to work in person in Cambridge, MA, and travel to customer locations, including internationally, as needed.\nNice to Have\nExperience working with enterprise retailers, store operations, inventory management, or supply chain technology.\nFamiliarity with RFID, indoor positioning, computer vision, or products that combine software and physical devices.\nExperience supporting international customers or deployments across multiple locations.\nExperience building customer success processes at a growing startup.\nWhy Cartesian\nOwn customer relationships and see the direct impact of your work in real stores.\nHelp shape how we onboard, support, and grow with enterprise customers.\nWork closely with the founders and a deeply technical, collaborative team.\nJoin a growing company solving a difficult problem with technology already deployed in the field.\nCartesian is an equal opportunity employer. We welcome candidates from different backgrounds and experiences and provide reasonable accommodations throughout the hiring process.\nIf You’re Not Sure You’re a Perfect Fit\nWe know that no one checks every box-and we don’t expect you to. If this role sounds exciting to you, and you think you could contribute to Cartesian’s mission, we encourage you to apply even if your experience doesn’t perfectly match the description. We care deeply about people who are curious, thoughtful, and motivated to learn, and we believe strong teams are built from a diversity of backgrounds, experiences, and perspectives.\nInterview Process\nIntroductory call to assess motivation and overall fit\nDiscussion focused on past work, real-world impact, and decision-making tradeoffs\nApplied or practical exercise (e.g., business case or role-relevant task)\nMeet the team, chat with company leadership, and reference checks\nSalary Range: $80,000 - $120,000 annually","description_format":"text","description_chars":6141,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Space & Aerospace","Geospatial Analytics","Geospatial AI"],"lifecycle":[{"event":"open","at":"2026-11-03T15:51:38Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 2","filings_12m":2,"filings_prev_12m":1,"green_card_filings_12m":0,"median_offered_wage_usd":147500,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":31,"reasons":["conf:2","win:early"],"computed_at":"2026-11-06T05:58:05Z"},"pay":{"stated_usd_annual":120000,"is_top_pay":false},"html_url":"https://alion.io/job/cartesian-systems-customer-success-manager","json_url":"https://alion.io/job/cartesian-systems-customer-success-manager.json","meta":{"generated_at":"2026-11-06T13:04:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23931,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4391902},"rest":"https://alion.io/mcp/rest/get_company?id=4391902"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcartesian-systems-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcartesian-systems-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcartesian-systems-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cartesian-systems-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcartesian-systems-customer-success-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3688723}},{"tool":"search_jobs","arguments":{"company":"cartesian.systems","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3688723},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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