{"id":519098,"url":"https://alion.io/job/cartrack-application-support-specialist-iot-telematics","title":"Application Support Specialist (IoT/ Telematics)","company":{"id":234359,"name":"Cartrack","domain":"cartrack.sg","url":"https://alion.io/company/cartrack-2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":{"grade":"B","score":81,"open_postings":181,"ghost_share":0.232,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":87,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Postman","optional":false}],"status":"live","first_seen_at":"2026-06-30T10:28:27Z","employer_posted_date":"2026-06-30","last_verified_at":"2026-10-31T00:28:02Z","board_verified":true,"closed_at":null,"days_open":122,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":120},"description":"Job Summary\nWe are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for an Application Support Specialist to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.\nResponsibilities :\nProvide technical support for both IoT devices and SaaS platform.\n\nResolve customers enquiries or issues upon escalation from internal and external source, ensuring proper follow-up to the final closure.\n\nMaintaining and updating technical documents and procedures.\n\nIdentifying and resolving system issues.\n\nPerform daily system monitoring, verifying integrity and availability of Cartracks application.\n\nPerform daily post installation/ QA validation\n\nReview systems and application logs for remote diagnostic of field devices.\n\nProvide training and assistance to users of Cartrack application systems.\n\nProvide on-site field support and installation, verify completion of scheduled jobs.\n\nInternal IT support.\n\nRequirements :\nDiploma or Bachelor Degree in Electrical, Electronic and Telecommunications Engineering with outstanding academic performance or equivalent industry experience.\n\n0-3 years of experience in the IT service with experience/knowledge in Application Support and Web Services.\n\nKnowledge of API (Postman) and technologies like GPS/GSM/Mobile Phone/Vehicles will be an advantage.\n\nProficient in English.\n\nExcellent communication and interpersonal skills.\n\nHands-on and a positive attitude.\n\nTechnically independent with good initiative.\n\nStrong analytical problem-solving skills with an out-of-box approach in providing solutions","description_format":"text","description_chars":1741,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced 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