{"id":519129,"url":"https://alion.io/job/cartrack-customer-care-specialist","title":"Customer Care Specialist","company":{"id":234359,"name":"Cartrack","domain":"cartrack.sg","url":"https://alion.io/company/cartrack-2","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":{"grade":"B","score":75,"open_postings":206,"ghost_share":0.34,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":85,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Davao City, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":8500,"max_usd":22000,"period":"year","method":"role_country_seniority_unknown","sample_n":36},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-03T05:01:44Z","employer_posted_date":"2026-09-03","last_verified_at":"2026-11-11T04:08:00Z","board_verified":true,"closed_at":null,"days_open":68,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":68},"description":"We’re a world-leading smart mobility SaaS tech company with over 2.6 million subscribers across 24 countries. Our teams are collaborative, vibrant, and fast-growing, and all team members are empowered with the freedom to influence our products and technology.\nAre you customer-centric, passionate and strategic? Do you take ownership, embrace challenges and love solving customer operational problems using technology?\nWe’re looking for a Customer Care Specialist\nResponsibility:\nBuild strong relationship with decision makers/fleet managers/system users and manage of all services for our customers.\n\nPerform outbound retention calls to clients whom contract is expiring.\n\nDeveloping and implementing aggressive retention strategies based on customer feedback.\n\nNegotiating with customers to renew contracts and retain business.\n\nMeet and exceed monthly targets through successful contract retention\n\nEstablish good rapport and trust though proactive engagement\n\nIdentify and implement new strategies for increasing customer satisfaction, loyalty and retentions by going above and beyond expectations\n\nListen attentively to the customer’s responses and gather as much information as possible; use this information alongside predefined strategies, to offer the most suitable solution(s) and/or alternative options to retain the client’s business\n\nCompile daily report\n\nRequirements:\nDiploma/Bachelor Degree in any field with outstanding academic performance or equivalent industry experience\n\nExperience in customer service.\n\nProficient in English.\n\nTech-savvy and computer literate.\n\nExcellent communication and interpersonal skills.\n\nHands-on and a positive attitude.\n\nTeam player with a high level of energy and able to work independently.","description_format":"text","description_chars":1742,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Fleet Management","IoT Platforms & 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