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We are looking for a proactive and customer-focused Customer Success Executive (B2B) to manage corporate client relationships, deliver exceptional service, and drive customer satisfaction, retention, and long-term success.\nKey Responsibilities\nServe as the primary point of contact for assigned B2B clients, handling customer inquiries and service requests via phone and email.\n\nProvide first-level technical support and proactively follow up on customer cases, system-related issues, non-streaming units, and outstanding service requests.\n\nMonitor daily fleet repair activities and ensure timely follow-up on vehicles listed as non-streaming.\n\nContact customers to troubleshoot non-streaming units and coordinate repair appointments for vehicles in operation.\n\nWork closely with internal departments to escalate issues and ensure prompt resolution within agreed service levels.\n\nBuild strong relationships with existing customers by delivering end-to-end customer support while driving customer retention, upselling, and cross-selling opportunities.\n\nMaintain accurate records of customer interactions, follow-ups, and resolutions to ensure excellent service delivery.\n\nRequirements\n3-5 years of experience in Customer Success, Customer Service, Customer Retention, Key Account Management, or a related B2B customer-facing role.\n\nExperience in the BPO, automotive, telematics, fleet management, or SaaS industry is an advantage.\n\nStrong proficiency in Microsoft Office, particularly Microsoft Excel, with good analytical and reporting skills.\n\nCustomer-focused with excellent problem-solving and relationship management abilities.\n\nStrong verbal and written communication skills, with the confidence to engage professionally with corporate clients.\n\nAble to communicate effectively in English, both spoken and written.\n\nHighly organized, proactive, self-motivated, and able to work collaboratively in a fast-paced environment with a positive 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