{"id":3884341,"url":"https://alion.io/job/cartrack-delivery-support-representative-customer-care-agent-2","title":"Delivery Support Representative (Customer Care Agent)","company":{"id":57351,"name":"Cartrack","domain":"cartrack.com","url":"https://alion.io/company/cartrack","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cape Town, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Freshworks","optional":false}],"status":"live","first_seen_at":"2026-11-01T15:01:02Z","employer_posted_date":null,"last_verified_at":"2026-11-01T15:01:02Z","board_verified":false,"closed_at":null,"days_open":9,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":9},"description":"Introduction\nThe Delivery Support Representative will be responsible for managing and overseeing the last mile delivery progress for scheduled and on demand clients and ensuring that deliveries are completed within SLA as per business agreement.\nDuties & Responsibilities\nResponsibilities:\n● Proactively managing the delivery process from order creation on our dashboard until delivery\n● Tracking active orders to ensure that they are delivered within the respective client SLA\n● Troubleshoot and resolve technical issues relating to the driver application.\n● Collaborate with internal teams to escalate and resolve driver issues and delivery impacts promptly and efficiently\n● Escalate possible risks to business as flagged by the driver network\n● Ensure that detailed notes are captured on the delivery system of all impacts and actions taken until the order has been delivered\n● Maintain accurate records of customer interactions, inquiries, and resolutions using CRM software (Freshworks or similar).\n● Stay updated on industry trends, product knowledge, and best practices to provide up-to-date information to customers.\n● Contribute to the development of knowledge base articles and support documentation to improve efficiency and customer self-help resources.\n● Identify opportunities for process improvements and actively participate in team meetings and training session\n\nDesired Experience & Qualification\n● Completed Matric\n● Min of 2 years customer services experience\n● Excellent communication skills\n● Confidence and skillful negotiating skills\n● Computer literate","description_format":"text","description_chars":1578,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Fleet Management"],"lifecycle":[{"event":"open","at":"2026-11-06T18:58:00Z"}],"visa":[],"liveness":{"score":87,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.873,"p_room":1,"age_days":8,"expected_fill_days":25,"reasons":["seen:8","velocity","win:early"],"computed_at":"2026-11-10T06:52:35Z"},"pay":null,"html_url":"https://alion.io/job/cartrack-delivery-support-representative-customer-care-agent-2","json_url":"https://alion.io/job/cartrack-delivery-support-representative-customer-care-agent-2.json","meta":{"generated_at":"2026-11-10T17:16:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5758,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":57351},"rest":"https://alion.io/mcp/rest/get_company?id=57351"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcartrack-delivery-support-representative-customer-care-agent-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcartrack-delivery-support-representative-customer-care-agent-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcartrack-delivery-support-representative-customer-care-agent-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cartrack-delivery-support-representative-customer-care-agent-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcartrack-delivery-support-representative-customer-care-agent-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3884341}},{"tool":"search_jobs","arguments":{"company":"cartrack.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3884341},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}