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SLA\nTroubleshoot and resolve technical issues relating to the driver application.\nCollaborate with internal teams to escalate and resolve driver issues and delivery impacts promptly and efficiently\nEscalate possible risks to business as flagged by the driver network\nEnsure that detailed notes are captured on the delivery system of all impacts and actions taken until the order has been delivered\nMaintain accurate records of customer interactions, inquiries, and resolutions using CRM software (Freshworks or similar).\nStay updated on industry trends, product knowledge, and best practices to provide up-to-date information to customers.\nContribute to the development of knowledge base articles and support documentation to improve efficiency and customer self-help resources.\nIdentify opportunities for process improvements and actively participate in team meetings and training session\nMinimum requirements\nCompleted Matric\nMin of 2 years customer services experience\nExcellent 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