{"id":3945192,"url":"https://alion.io/job/cartrack-driver-supervisor-2","title":"Driver Supervisor","company":{"id":57351,"name":"Cartrack","domain":"cartrack.com","url":"https://alion.io/company/cartrack","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Sheets","optional":false},{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-11-02T08:01:03Z","employer_posted_date":null,"last_verified_at":"2026-11-02T08:01:03Z","board_verified":false,"closed_at":null,"days_open":6,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":6},"description":"Introduction\nPicup, a last-mile delivery and technology-focused company, powered by a scalable crowd-sourced driver network, seeks a highly organised Infield Supervisor with excellent communication skills to be responsible for driver performance, driver branding, driver supply and client satisfaction relating to our delivery as a service. \nThis role entails building trust and loyalty with one of our biggest clients, the store staff and its managers, thereby contributing to the success and growth of our delivery network.\nDuties & Responsibilities\nThe Driver Supervisor is responsible for driver performance, driver branding, driver supply and client satisfaction\nrelating to our delivery as a service. This role is pivotal in building trust and loyalty with one of our biggest clients.\nKey Responsibilities:\n\nDriver Performance:\nOversee driver performance metrics and identify opportunities for improvement. \nCollaborate with underperforming Independent Contractors to craft action plans for improvement, while duly recognising and rewarding top-performing drivers.\nDriver Branding: \nEnsuring that Picup Plus Legends meet minimum branding requirements on a daily basis while in a booked slot for Picup while also assisting with distribution of gear where required.\n\nCompliance: \nGuarantee that drivers meet all quality prerequisites, conducting periodic assessments of drivers in the field and escalating where compliance is not met.\n\nReporting: \nGenerate regular reports on Independent Contractor performance and KPIs.\nUtilise data-driven insights to propose enhancements for Independent Contractor performance and ratings.\n\nDriver Supply: \nDaily driver attendance reporting and tracking to ensure SLA is met and coverage is maintained.\n\nRelationship Building: \nBuild strong relationships with the Plus Legend network as well as client Store Managers and Supervisors to promote a positive working environment between both parties. \nEffectively collate field reports on existing store processes and adherence thereof.\n\nStore Launches: \nWorking closely with the Picup Ops, Driver Recruitment and Driver Supervisor teams, assisting on-site with the rollout of any new store launches in new or existing areas.\n\nDesired Experience & Qualification\n Matric (Grade 12) \n 2 years’ experience in logistics, operations, or delivery management (preferably last-mile).\n Own Vehicle (Car)\n Vehicle must be roadworthy and carry the necessary insurances (Comprehensive cover, Third Party Liability)\n Exhibits strong interpersonal, leadership and communication skills.\n Proficiency in problem-solving and conflict resolution.\n A customer-centric approach with a profound comprehension of driver requirements.\n Familiarity with the gig economy or on-demand service platforms and KPIs.\n Proficiency in utilizing communication tools and Google Suite.\n Capability to work both independently and collaboratively within a team.\n Able to use and manipulate data in MS Excel/Google sheets in order to make\n data-driven decisions.\n Flexibility to work occasionally during evenings or weekends to accommodate driver schedules or client demands.","description_format":"text","description_chars":3123,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Fleet Management"],"lifecycle":[{"event":"open","at":"2026-11-08T18:59:55Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring 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