{"id":3628074,"url":"https://alion.io/job/cartrack-driver-supervisor","title":"Driver Supervisor","company":{"id":3833457,"name":"Cartrack","domain":"cartrack.co.za","url":"https://alion.io/company/cartrack-4","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Careers Interface","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Sheets","optional":false},{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-11-02T20:16:22Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-08T10:37:03Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Introduction\nPicup, a last-mile delivery and technology-focused company, powered by a scalable crowd-sourced driver network, seeks a highly organised Infield Supervisor with excellent communication skills to be responsible for driver performance, driver branding, driver supply and client satisfaction relating to our delivery as a service. \nThis role entails building trust and loyalty with one of our biggest clients, the store staff and its managers, thereby contributing to the success and growth of our delivery network.\nJob description\nThe Driver Supervisor is responsible for driver performance, driver branding, driver supply and client satisfaction\nrelating to our delivery as a service. This role is pivotal in building trust and loyalty with one of our biggest clients.\nKey Responsibilities:\nDriver Performance:\nOversee driver performance metrics and identify opportunities for improvement. \nCollaborate with underperforming Independent Contractors to craft action plans for improvement, while duly recognising and rewarding top-performing drivers.\nDriver Branding:\nEnsuring that Picup Plus Legends meet minimum branding requirements on a daily basis while in a booked slot for Picup while also assisting with distribution of gear where required.\nCompliance:\nGuarantee that drivers meet all quality prerequisites, conducting periodic assessments of drivers in the field and escalating where compliance is not met.\nReporting:\nGenerate regular reports on Independent Contractor performance and KPIs.\nUtilise data-driven insights to propose enhancements for Independent Contractor performance and ratings.\nDriver Supply:\nDaily driver attendance reporting and tracking to ensure SLA is met and coverage is maintained.\nRelationship Building:\nBuild strong relationships with the Plus Legend network as well as client Store Managers and Supervisors to promote a positive working environment between both parties. \nEffectively collate field reports on existing store processes and adherence thereof.\nStore Launches:\nWorking closely with the Picup Ops, Driver Recruitment and Driver Supervisor teams, assisting on-site with the rollout of any new store launches in new or existing areas.\nMinimum requirements\nMatric (Grade 12) \n2 years’ experience in logistics, operations, or delivery management (preferably last-mile).\nOwn Vehicle (Car)\nVehicle must be roadworthy and carry the necessary insurances (Comprehensive cover, Third Party Liability)\nExhibits strong interpersonal, leadership and communication skills.\nProficiency in problem-solving and conflict resolution.\nA customer-centric approach with a profound comprehension of driver requirements.\nFamiliarity with the gig economy or on-demand service platforms and KPIs.\nProficiency in utilizing communication tools and Google Suite.\nCapability to work both independently and collaboratively within a team.\nAble to use and manipulate data in MS Excel/Google sheets in order to make\ndata-driven decisions.\nFlexibility to work occasionally during evenings or weekends to accommodate driver schedules or client demands.","description_format":"text","description_chars":3073,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Transportation & Logistics","Smart Mobility","IoT Platforms & Solutions"],"lifecycle":[{"event":"open","at":"2026-11-02T20:16:22Z"}],"visa":[],"liveness":{"score":85,"band":"hot","label":"Hiring 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