{"id":519099,"url":"https://alion.io/job/cartrack-technical-support-manager","title":"Technical Support Manager","company":{"id":234359,"name":"Cartrack","domain":"cartrack.sg","url":"https://alion.io/company/cartrack-2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":{"grade":"B","score":82,"open_postings":182,"ghost_share":0.22,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":86,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-06-30T07:58:30Z","employer_posted_date":"2026-06-30","last_verified_at":"2026-10-26T06:12:54Z","board_verified":true,"closed_at":null,"days_open":118,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":117},"description":"Job Summary\nWe are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for Tech/Application Support Manager to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.\nJob Responsibility\nDrive the operational plan, oversees day-to-day operation activities such as manpower deployment and contingency management.\n\nMonitor and ensuring productivity are achieve in the department.\n\nMonitor the OTRS ticketing system daily to ensure all incoming requests are tracked, handled promptly, and escalated to Level 2 support where necessary, with timely follow-up until resolution.\n\nPro-actively monitor the health status of all products, identify exceptional cases, and initiate and prioritize the repair process when required.\n\nRecommend enhancements to improve systems performance.\n\nAnalyze and identify industry trends and customers need and provide feedback to improve the feasibility of new product development.\n\nManaging and solving technical issues faced by customers.\n\nEstablish end-to-end service delivery for projects.\n\nProvide products and systems training to internal employees and customers when required.\n\nReview and approve all vendor services and its related cost ensuring cost are being properly managed\n\nJob Requirements\nBachelor Degree in Engineering with strong IoT development, electronics / technical experiences.\n\nMinimum of 5 years experience in the role and experience in managing and grow a team.\n\nExperience in System Integrator (SI) industry or familiar with SaaS platform is an added advantage.\n\nProven track record in incident and troubleshooting management.\n\nGood leadership and people management skills and ability to work under pressure.\n\nExcellent communication and interpersonal skills.\n\nHands-on and a can-do attitude.\n\nTechnically independent with good initiative.\n\nStrong analytical and problem-solving skills with an out-of-box approach in providing 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