{"id":555349,"url":"https://alion.io/job/cartrawler-ai-engineer-salesforce-contact-centre-operations","title":"AI Engineer (Salesforce & Contact Centre Operations)","company":{"id":56804,"name":"CarTrawler","domain":"cartrawler.com","url":"https://alion.io/company/cartrawler","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":null},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dublin, Ireland"],"countries":["IE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":64000,"max_usd":139000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":9},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agentforce","optional":false},{"name":"AI Agents","optional":false},{"name":"Apex","optional":false},{"name":"Lightning Web Components","optional":false},{"name":"LLM","optional":false},{"name":"LLM Guardrails","optional":false},{"name":"Rest API","optional":false},{"name":"WhatsApp","optional":false}],"status":"live","first_seen_at":"2026-09-08T16:28:54Z","employer_posted_date":"2026-09-08","last_verified_at":"2026-11-04T02:58:02Z","board_verified":true,"closed_at":null,"days_open":56,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":56},"description":"Tech that takes you places\nWe’re CarTrawler, the global travel tech company behind seamless connections between people, places and possibilities. From powering car rental to creating smarter ways to move, we make travel smoother for millions worldwide. Our culture is built on curiosity, collaboration and craic where every idea counts and every journey matters. Ready to make an impact? Let’s go places together.\nCarTrawler’s Product & Technology team brings innovation to every journey. Together, our engineers, product managers, designers and analysts use creativity, data and AI innovation to solve challenges that make travel easier for everyone. From building seamless digital experiences to powering smarter automation behind the scenes, we’re shaping a future where technology and people work hand in hand.\nYour journey starts here!\nThis role shapes how CarTrawler serves customers through technology. You’ll help build and evolve our Salesforce Service Cloud platform, Agentforce capability, AI-powered customer experiences and the integrations that connect them to the wider business. From intelligent automation and agent assist to digital channels and the underlying platform, you’ll work across the technology stack that powers our customer contact operation.\nYou’ll combine hands-on Salesforce engineering with a practical approach to AI, integration and automation. You’ll design solutions that are secure, scalable and measurable, while helping us make thoughtful decisions about where to use Salesforce native capabilities, deterministic automation or AI.\nWorking within our Customer Contact Technology team, you’ll collaborate closely with Customer Contact, Product & Technology and wider business teams. You’ll have the opportunity to shape an evolving platform and help turn emerging Salesforce and AI capabilities into meaningful improvements for customers and the people who support them.\nWhat you’ll do as an AI Engineer (Salesforce & Contact Centre Operations)\nBuild and evolve our Salesforce platform: Develop scalable solutions across Service Cloud using Apex, SOQL, Flow and Lightning Web Components, while shaping technical decisions around data models, security, permissions, performance and maintainability.\nConnect Salesforce to the wider business: Design and own integrations with internal systems and contact-centre technologies using REST APIs, platform events and middleware, building in robust monitoring, error handling, retries and fallback approaches.\nBuild our Agentforce and AI capability: Design, develop and maintain AI agents, agent-assist experiences and intelligent automation, including topics, actions, prompts, grounding, knowledge, guardrails and effective handoffs between AI and people.\nDevelop our Service Cloud and customer channels: Configure and support Service Cloud and Omni-Channel, including routing, queues, skills and presence, while expanding customer experiences across email, chat, messaging, WhatsApp and other digital channels.\nMake AI and automation work in the real world: Establish testing, monitoring and release practices, evaluate AI and automation performance using operational data and continuously improve experiences based on customer and agent outcomes.\nTurn business challenges into practical technology: Partner with Customer Contact and wider teams to translate operational needs into scalable solutions, making informed decisions about when to use Salesforce configuration, custom development, deterministic automation or generative AI.\nHelp shape our technology direction: Provide technical guidance to internal teams and external partners, champion strong engineering practices and explore emerging Salesforce and AI capabilities that can deliver meaningful value for our customers and teams.\nWhat you’ll bring to the team\nStrong Salesforce engineering experience: Around 5+ years building on the Salesforce platform, with hands-on expertise across Apex, SOQL, Lightning Web Components and Flow, ideally supported by Salesforce Platform Developer I, Platform Developer II or equivalent practical experience.\nDeep Service Cloud knowledge: Strong experience with Service Cloud and Omni-Channel, including routing and customer contact operations, plus experience supporting digital channels such as email, chat or messaging. Service Cloud Consultant certification would be an advantage.\nIntegration expertise: Proven experience connecting Salesforce with external systems through REST APIs, event-driven architecture and middleware, with an understanding of how to build integrations that remain resilient when things don’t go to plan.\nPractical AI and Agentforce capability: Experience with Agentforce, generative AI, LLM-based solutions or intelligent automation, with an understanding of prompts, grounding, guardrails, knowledge and human handoff. Relevant Salesforce Agentforce or AI credentials would be a plus, but practical experience matters most.\nStrong engineering judgement: A solid understanding of Salesforce security, permissions, sharing, identity, data modelling, privacy and auditability, combined with disciplined approaches to testing, releases and maintainable development.\nA commercial and customer-focused approach to technology: The ability to assess solutions using data and measurable outcomes, and to choose thoughtfully between configuration, custom development, deterministic automation and generative AI rather than reaching for technology for technology’s sake.\n Curiosity, collaboration and a drive to keep learning: Experience working across multiple teams, systems and technology partners, with the communication skills to turn complex requirements into clear solutions and a genuine interest in how Salesforce and AI are changing the future of customer contact.","description_format":"text","description_chars":5777,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Ireland","iso":"IE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Travel & Tourism","Car Rental"],"lifecycle":[{"event":"open","at":"2026-09-08T20:49:05Z"}],"visa":[],"liveness":{"score":73,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.813,"p_room":0.9,"age_days":56,"expected_fill_days":83,"reasons":["conf:3","win:mid"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/cartrawler-ai-engineer-salesforce-contact-centre-operations","json_url":"https://alion.io/job/cartrawler-ai-engineer-salesforce-contact-centre-operations.json","meta":{"generated_at":"2026-11-04T06:48:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10677,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":56804},"rest":"https://alion.io/mcp/rest/get_company?id=56804"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcartrawler-ai-engineer-salesforce-contact-centre-operations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcartrawler-ai-engineer-salesforce-contact-centre-operations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcartrawler-ai-engineer-salesforce-contact-centre-operations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cartrawler-ai-engineer-salesforce-contact-centre-operations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcartrawler-ai-engineer-salesforce-contact-centre-operations"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":555349}},{"tool":"search_jobs","arguments":{"company":"cartrawler.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":555349},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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