{"id":2289828,"url":"https://alion.io/job/caruso-concierge-ambassador-masonic-temple","title":"Concierge Ambassador, Masonic Temple (Seasonal)","company":{"id":2029601,"name":"Caruso","domain":"caruso.com","url":"https://alion.io/company/caruso-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":null},"role":"Hospitality","role_family":"Hospitality","seniority":"junior","employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":20,"max":21,"currency":"USD","period":"hour","gross":null,"usd_annual":42000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-03-04T01:24:27Z","employer_posted_date":"2026-03-04","last_verified_at":"2026-11-02T03:48:10Z","board_verified":true,"closed_at":null,"days_open":243,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":242},"description":"The Masonic Temple Concierge Ambassador will be the first point of contact with guests and tenants in the building. The primary responsibility is to provide an unparalleled level of service in a professional, friendly, warm and engaging manner. Will orchestrate the flow of the lobby and foster ongoing positive relationships with tenants to deliver exceptional customer service in order to exceed expectations.\nESSENTIAL FUNCTIONS\nUtilize all resources available to ensure full knowledge and understanding of Masonic Temple Building in order to provide an exceptional 5-star service experience for our guests and tenants.\nFulfill guest/tenant services requests including, but not limited to; in home dining orders, restaurant reservations, travel arrangements, maintenance requests, dry cleaning Services, package delivery, bell cart runs, dinner reservations, as well as any and additional legal requests to fulfill the “full service” commitment.\nCoordinate guest and tenant needs with other department’s as required through lateral service, to ensure a seamless outcome.\nCommunicate and document any tenant compliment, complaints, or additional feedback and provide follow up to solve these issues.\nRecord and ensure all requests from tenants are recorded in the designated data entry systems of GO Concierge and Real Page.\nProperly use and follow the Radio Etiquette guidelines and correct Radio Call codes to perform assigned tasks and communicate efficiently to appropriate departments.\nGreet all tenants with the Caruso Hospitality Standards and proper phone greeting. This involves reading and being aware of the Daily Discussion, closing and opening Concierge notes and following the hospitality steps of service.\nProperly resolve resident complaints through exercising “LEAP” from the Caruso Hospitality Standards.\nOther duties as assigned.\nMINIMUM REQUIRED QUALIFICATIONS\nExcellent customer service skills, with the ability to maintain a professional and friendly demeanor at all times\nEmployee shall work well under pressure, meeting multiple and sometimes competing deadlines\nDemonstrate cooperative behavior with colleagues and supervisors\nFollow the Steps of Service and be aware of all property information, events and provide 5-star services experience for all guests and tenants\nMust be able to work in a fast-paced environment, fulfilling multiple, competing deadlines\nProactive, approachable and solution-focused\nDynamic personality who is adept at switching projects and focus with ease, and can easily multi-task between various projects\nAble to present and maintain a business professional appearance daily in the mandatory uniform assigned to this role\nSkillful working cooperatively with a variety of personalities. Remains poised and composed in challenging situations\nMinimum of two years’ experience in a hospitality setting\nMicrosoft Office: Word and Excel.\nExcellent written and verbal communication skills; Professional and pleasant tone of service\nSelf-starter with lots of initiative, team spirit, positive outlook and excellent follow up\nThrives in a fast-paced work environment with the ability to multi-task & prioritize workload\nMust be flexible to work Monday through Friday. Early morning, late nights and holidays may be required to support the operation and entire Concierge team needs\nAble to push a Bell Cart or Flat Bed up to 30 pounds\nSitting up to 8 hours a day, walking up to 8 hours a day\nAbility to climb stairs\nEquipment used: phone system, computer, Radio, Bell Cart or Flat Bed Cart\nMust be clean shaven at all times\nUniform provided must be worn properly and in accordance to the uniform standards within the policies and procedures of this role","description_format":"text","description_chars":3698,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial Real Estate","Shopping Malls & Centers"],"lifecycle":[{"event":"open","at":"2026-10-11T17:24:41Z"}],"visa":[],"liveness":{"score":3,"band":"cold","label":"Long shot","p_open":1,"p_active":0.106,"p_room":0.28,"age_days":242,"expected_fill_days":15,"reasons":["conf:2","win:tail","crowd:junior"],"computed_at":"2026-11-01T06:10:25Z"},"pay":{"stated_usd_annual":42000,"is_top_pay":false},"html_url":"https://alion.io/job/caruso-concierge-ambassador-masonic-temple","json_url":"https://alion.io/job/caruso-concierge-ambassador-masonic-temple.json","meta":{"generated_at":"2026-11-02T04:03:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6030,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2029601},"rest":"https://alion.io/mcp/rest/get_company?id=2029601"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcaruso-concierge-ambassador-masonic-temple"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcaruso-concierge-ambassador-masonic-temple"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcaruso-concierge-ambassador-masonic-temple"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/caruso-concierge-ambassador-masonic-temple\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcaruso-concierge-ambassador-masonic-temple"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2289828}},{"tool":"search_jobs","arguments":{"company":"caruso.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2289828},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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