{"id":2402011,"url":"https://alion.io/job/caruso-residential-coordinator","title":"Residential Coordinator (The Americana at Brand)","company":{"id":2029601,"name":"Caruso","domain":"caruso.com","url":"https://alion.io/company/caruso-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":25,"max":26,"currency":"USD","period":"hour","gross":null,"usd_annual":52000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-12T22:44:21Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-22T06:53:12Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"At Caruso, every role contributes to something greater: creating extraordinary places, cultivating meaningful connections, and enriching the lives of those we serve.\nAs the Residential Coordinator at The Americana at Brand, you will play an integral role in bringing together the many facets of our residential operations to deliver a seamless, elevated living experience. Bridging resident relations, leasing, administrative operations, and cross-departmental collaboration, this position is central to ensuring our community operates with the thoughtfulness, precision, and hospitality that define the Caruso experience.\nWe are seeking a collaborative, people-centric professional who thrives in a dynamic environment, takes pride in anticipating needs, and is passionate about creating meaningful resident experiences. This is an opportunity to make a tangible impact, contribute to a culture of excellence, and be an essential part of the team behind one of Southern California’s premier properties.\nESSENTIAL FUNCTIONS\nResident and Guest Interaction:\nInteract with guests and residents through phone and digital platforms, providing accurate and engaging information about our properties.\nDeliver unparalleled service in a professional, friendly, and engaging manner to exceed expectations.\nHandle incoming calls, messages, and announcements promptly and efficiently.\nDocument and communicate guest feedback and inquiries.\nAdministrative Support:\nProvide comprehensive administrative support to the property management team through collaboration with concierge, housekeeping, parking operations, public safety and other departments as necessary.\nPerform various data entry tasks and reporting in the CRM and other systems (Teams, e-mail, CRM, Kipsuu, Resident App, etc).\nScan, process, and manage invoices accurately and efficiently.\nManage lease violation audits and notices, ensuring compliance and timely communication.\nLeasing and Renewal Process:\nAssist in the lease renewal process, including preparation of renewal documents and communication with residents.\nManage prospective resident leads, including follow-ups and scheduling tours.\nSupport leasing efforts, including conducting tours and handling leasing inquiries as needed.\nMaintain residential calendars and schedule tours for the Residential Management team.\nAct as a first line of response to portfolio wide leasing inquiries or lead management when respective property teams are unable to do so within the same business day.\nCompliance and Coordination:\nMonitor renters insurance compliance and send follow-up communication to maintain resident compliance when expirations occur.\nCoordinate maintenance service requests, including scheduling with various departments to ensure a seamless experience.\nManage bookings for Great Rooms, Guest Suites, Cabanas, and Gardens and other rentable items ensuring seamless reservations and impeccable service.\nOversee package deliveries and manage 3rd party deliveries efficiently.\nManage loading dock reservations to facilitate smooth logistics.\nCoordinate concierge porter requests promptly and efficiently.\nOversee delinquency management including balance due communications and past resident collections prior to submission to the 3rd party collection partner.\nResident Experience:\nHandle all resident-related tasks to enhance the resident experience.\nAssist with the Caruso Loyalty program execution.\nResolve complaints according to Caruso Hospitality Standards.\nCoordinate resident events and activations.\nCollaborate with Americana retail team on joint initiatives.\nAssist with various admin tasks as assigned, including package management, key releases, amenity bookings, resident events etc.\nMINIMUM REQUIRED QUALIFICATIONS\nWorks well under pressure with a composed and professional demeanor.\nStrong multitasking, organizational, and communication skills.\nExcellent customer service abilities with a friendly yet professional demeanor.\nFlexibility to work weekends, evenings, and holidays.\nAttention to detail and ability to maintain confidentiality.\nExceptional written and verbal communication skills.\nProficiency in MS Word, PowerPoint, and Excel.","description_format":"text","description_chars":4170,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial Real Estate","Shopping Malls & Centers"],"lifecycle":[{"event":"open","at":"2026-10-12T23:45:08Z"}],"visa":[],"liveness":{"score":75,"band":"hot","label":"Hiring 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