{"id":3772284,"url":"https://alion.io/job/carvana-arbitration-administrator-5","title":"Arbitration Administrator","company":{"id":4008,"name":"Carvana","domain":"carvana.com","url":"https://alion.io/company/carvana","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":79,"open_postings":289,"ghost_share":0.003,"stale_share":0.827,"repost_share":0.01,"time_to_fill_p50_days":30,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Administrative","role_family":"Administrative","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hoffman Estates, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":20,"max":22,"currency":"USD","period":"hour","gross":null,"usd_annual":44000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-04T20:24:29Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-09T03:00:18Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Pay Range: $20-$22 hourly\nAbout Us\nADESA, a Carvana-owned company, currently operates in over 50 locations throughout the US. Our auto auctions some up to 200 acres, provide a wide array of vehicle services including repair, reconditioning, and auction remarketing, and many of our sites serve as market hub distribution centers. Our inventory comprises hundreds of thousands of vehicles across North America from retail to commercial, OEM & more.\nWe work in a service industry and embrace a “we” versus “I” culture - help others, and they will help you. Our industry is fun, fast-paced, and competitive - and filled with the best people who are passionate about what they do.\nWe’re excited about the future! As an industry leader, ADESA is poised for a multi-year expansion including huge investments in facilities, massive sales growth, and an ever-increasing inventory of vehicles! We are looking for great people who want to take this journey with us! Get a sneak peek into life at ADESA!\nJob Summary: Reporting to the General Manager or designated manager, resolve differences between the buyer and the seller arising from representations the seller makes on the auction block. Researches all issues and recommends final decisions regarding all post-sale issues that arise. Perform all duties assigned by the General Manager or designated manager. Must know, practice, and ensure that company policy, procedures and applicable federal laws are followed at all times.\nResponsibilities and Duties include but are not limited to the following:\nProvide excellent customer service:\nMake sure customers receive prompt, efficient and courteous attention for all contacts and transactions.\nMaintain a professional appearance, orderly work environment and friendly disposition by greeting others.\nBe familiar with procedures for handling all aspects of customer complaints or disputes. Resolve customer complaints in a friendly, courteous manner. Advise the designated manager of all serious complaints or incidences.\nResolve arbitration differences in a polite and distinct manner ensuring each customer is aware of sale regulations.\nRecommend new customer services and procedures to the General Manager or designated manager.\nEnforce and communicate arbitration policy and procedure:\nMaintain a good flow of communication with management and office personnel.\nEnsure proper follow-through on all directives, bulletins, schedules and accounting from the General Manager or designated manager or other corporate sources.\nUnderstand and enforce the auction’s arbitration policies and procedures.\nPerform customer arbitration transactions in a prompt and courteous manner.\nResearch and recommend options and resolutions to the General Manager or designated manager regarding all post-sale issues (example: mechanical repairs, transportation costs, etc.).\nCommunicate all final decisions to the customer and coordinate the post-sale process.\nCoordinate third-party inspections and perform proper recordkeeping.\nMay perform some accounts receivable duties.\nOther responsibilities:\nPractice proper loss prevention and reaction procedures in accordance with policy.\nMaintain work area and conditions to ensure safe environments for all employees and customers. Respond to and follow proper company policy procedures involving accidents (customer or employee), injuries, and loss or damage to any property. Report all incidents properly and immediately to designated manager.\nPromptly advise designated manager of all breakdowns and maintenance needs.\nPractice and always promote teamwork. Set a good personal example of attitude and performance.\nPractice and promote company Core Values.\nQualifications:\nHigh School Diploma or GED required\nOne (1) year of mechanical experience is preferred.\nAt least three (3) years of auto auction experience preferred.\nBasic Mechanical and Body Shop knowledge preferred.\nBasic computer skills are required.\nEffective communication skills required.\nMust be qualified to operate a motor vehicle and possess a valid driver license.\nPhysical Requirements and Working Conditions: The physical activity requirements of the position are from Medium to Heavy Physical Work.\nConstant - standing, watching, touching, listening, walking, reaching, grasping, talking, kneeling, stooping, crouching\nFrequent - sitting, feeling, pushing, pulling, lifting\nOccasional - climbing, balancing, crawling\nPotential - running, jumping, yelling, or other rapid or forceful movement in emergency situations\nThis position is subject to both inside and outside environmental working conditions, including temperature changes, outside weather conditions, slightly elevated ambient noise levels, minor potential physical hazards, such as electrical and mechanical equipment and cleaning and pesticide chemicals and minor atmospheric conditions affecting skin or respiratory systems, such as fumes, odors and dusts associated with internal and external service station/convenience food and petroleum dispensing operations.\nNote: This job description in no way states or implies that these are the only duties to be performed by incumbents in this position. Employee(s) will be required to follow any other job-related instruction or duties requested by an authorized person. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities\nLegal Stuff\nHiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.\nADESA is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. ADESA also prohibits harassment of applicants or employees based on any of these protected categories.\nPlease note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. 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