{"id":2470086,"url":"https://alion.io/job/carvana-associate-network-operations-center-technician-3rd-shift","title":"Associate Network Operations Center Specialist - 3rd Shift","company":{"id":4008,"name":"Carvana","domain":"carvana.com","url":"https://alion.io/company/carvana","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":77,"open_postings":282,"ghost_share":0,"stale_share":0.922,"repost_share":0.004,"time_to_fill_p50_days":26,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Networking","role_family":"Networking","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tempe, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":45000,"max_usd":98000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":189},"experience_years_min":3,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Datadog","optional":false},{"name":"Jira","optional":false},{"name":"PagerDuty","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false},{"name":"Splunk","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2024-09-20T18:05:22Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-22T04:56:56Z","board_verified":true,"closed_at":null,"days_open":761,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":761},"description":"About Carvana\nAt Carvana, we’re changing the way people buy and sell cars. With an ambitious vision and a fundamentally different approach designed to be fun, fast, and fair, Carvana became the fastest-growing automotive retailer in history. We expanded nationally, went public on the New York Stock Exchange, sold our 1 millionth car, and reached the Fortune 500, all in just eight years.\nToday, with 4 million retail customers and counting, Carvana is both the fastest-growing and the most profitable public automotive retailer, and we’re just getting started. We continue to raise the bar for our customers as we tackle the enormous opportunity still ahead in the largest consumer vertical.\nWorking here means being part of a team that embraces change, celebrates creative problem solving, and always strives to be better. At Carvana, you’ll have the opportunity to take on meaningful challenges, learn quickly, and help shape the future of automotive retail. If you’re driven to grow and make an impact as part of a collaborative team, you’ll fit right in. Learn more about what it’s like to work here from thepeople that already do. \nTHIS IS A 100% ON-SITE POSITION (Thursday to Monday)\nAbout the team and position\nWe need to be super approachable and always willing to go above and beyond to help our Carvana family. It could be as simple as connecting their monitor to as complicated as tuning their flux capacitor to precisely 1.21 gigawatts! We expect smart people who are doers with bright ideas, willing to put their game-face on, take on new challenges and juggle many assignments at once. In return for your hard work, you'll have an opportunity to work at one of the fastest growing and creative technology companies around, as well as help us promote a life-changing product and develop a world-class team every day. \nWhat you’ll be doing\nMonitor and analyze existing systems and services \nPerform runbook functions to resolve alerts within defined SLAs. \nEscalate alerts to designated on-call teams when NOC is unable to resolve. \nMaintain services once they are live by responding promptly to incidents. \nMeasure and monitor availability, latency, and overall system health. \nIdentify repeatable tasks performed by team members for automation, supporting constant ingestion of new work. \nDevelop understanding and utilization of monitoring and automation tools, e.g. PagerDuty, PRTG, Splunk OnCall (VictoOPS), DataDog, etc. \nIdentify trends in system alerts and monitoring. \nRequest improvements to systems and services for future performance improvements. \nServe as Major Incident Commander as needed.\nParticipate in critical bridge calls. \nLog all technical issues into the ticketing system with as much detail as possible. \nIdentify when new runbooks are needed for new alerts. \nParticipate in one of multiple shifts. \nWhat you should have\nBasic skills with monitoring and alerting tools \nBasic skills with basic networking principles and protocols. \nBasic skills with Microsoft Windows Server and Desktop support. \nBasic skills administering Windows Active Directory. \nBasic skills with interpreting monitoring dashboards and reports. \nCalm under pressure, and able to drive issues to resolution \nAble to coordinate efforts across multiple teams \nAttention to detail \nExperience with ticketing systems (ServiceNow or Jira preferred). \nAt least 3-4 years of experience supporting enterprise level (medium to large) environments with \nat least 1 of those in a Senior Service Desk role. \nWhat we’ll offer in return\nFull-Time Salary Position with a competitive salary.\nMedical, Dental, and Vision benefits.\n401K with company match.\nA multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more.\nA great wellness program to keep you healthy and happy both physically and mentally.\nAccess to opportunities to expand your skillset and share your knowledge with others across the organization.\nA company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development.\nA seat in one of the fastest-growing companies in the country.\nOther requirements\nTo be able to do your job at Carvana, there are some basic requirements we want to share with you.\nMust be able to read, write, speak, and understand English.\nOf course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs. \nLegal stuff\nHiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.\nCarvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.\nPlease note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. 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