{"id":3825758,"url":"https://alion.io/job/carvana-team-lead-net-ops","title":"Team Lead, Net Ops","company":{"id":4008,"name":"Carvana","domain":"carvana.com","url":"https://alion.io/company/carvana","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":79,"open_postings":289,"ghost_share":0.003,"stale_share":0.827,"repost_share":0.01,"time_to_fill_p50_days":30,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Management","role_family":"Management","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tempe, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-05T15:57:09Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-09T03:00:18Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Team Lead, Network Operations\nAbout the position:\nThis is a supervisory position responsible for overseeing daily operations and development of Coordinators, Specialists, and Senior Specialists to ensure quality, timely customer service, and sound decision-making. This position will report directly to the Manager, Network Operations. This role is not eligible for visa sponsorship.\nWhat you’ll be doing:\nProvide real-time support to Network Operations Coordinators, Specialists, and Senior Specialists with questions, escalations, and audits.\nProvide mentoring and accountability to direct reports and development through appropriate coaching, development, training, and performance management.\nProactively communicate information to direct reports, providing a clear understanding of expectations, performance measures, and goals. \nEffectively communicate with Drivers, Field Leadership, and other internal stakeholders to provide real-time updates on network impacts, incident status, and root cause analysis.\nMaintain and produce daily, weekly, and monthly reports of quality metrics and respective targets and goals.\nAct as a subject matter expert in Carvana's Logistics Management Systems and other technologies, including JIRA, and more.\nManage, problem solve, and mitigate delays to the order fulfillment process, escalating issues as necessary.\nProactively communicate with leadership regarding business performance, the adverse impact of decisions on the field, and potential risks to the business.\nPerform administrative duties, including auditing and submitting time sheets, updating attendance points, and approving PTO for direct reports.\nBe a continuous positive force within the office, creating strong morale and spirit throughout the team.\nWhat the Job Requires\nTo be able to do your job at Carvana, there are some basic requirements we want to share with you.\nBachelor's degree or equivalent experience is required.\n4+ years experience in a logistics role.\n2+ years of experience in a manager or leadership role.\nAbility to work as a team player and interact with customers, managers and coworkers in a professional and courteous manner.\nAbility to effectively delegate tasks to team members and communicate and interact in a professional, courteous manner. \nAbility to communicate clearly and concisely, both written and oral. \nAbility to multitask and prioritize effectively.\nAbility to resolve complex issues with strong attention to detail. \nAbility to work in an office environment, with extensive use of computers.\nAbility to exercise independent judgment and discretion consistent with company values and strategic goals.\nAbility to read, write, speak, and understand English.\nAvailability to work variable schedule(s) as necessary.\nAbility to commute and work out of the Tempe headquarters.\nThis job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. 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