{"id":1580774,"url":"https://alion.io/job/case-iq-implementation-lead","title":"Implementation Lead","company":{"id":2063899,"name":"Case IQ","domain":"caseiq.com","url":"https://alion.io/company/caseiq-com","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-22T00:00:00Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-10-03T23:59:30Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"Case IQ is a leading B2B SaaS company in the governance, risk, and compliance (GRC) space, helping organizations build safer, more accountable workplaces. We offer a comprehensive suite of solutions that enable organizations to move from reactive approaches to proactive risk management. Our software helps teams across compliance, HR, legal, and investigations report, manage, investigate, and prevent workplace risk - including ethics violations, fraud, harassment, discrimination, security incidents, and third-party issues - so they can better protect their people, culture, and business.\nBacked by over 25 years of domain expertise and trusted by Fortune 500 companies, Case IQ has supported the management of millions of cases and helped mitigate billions in financial and reputational risk.\nRole Summary\nWe’re looking for an Implementation Lead to perform a pivotal role in driving a customer and value proposition centric approach to implementing and configuring our investigative case management SaaS offerings.\nIn this role, you will be the main point of contact for our customers during the implementation process and you will oversee project management, product configuration, integration and migration requirements gathering/documentation, user training, and post-launch adoption tasks for some of our largest customers. You will become a product and investigative process expert and leverage that knowledge to plan and execute high quality customer onboardings to ensure successful delivery of value to our customers.\nWhat You'll Do\nOwn the full implementation lifecycle from contract signing through go-live and early adoption for new and existing customers\nLead multiple concurrent implementation projects, maintaining clear timelines, milestones, and documentation\nGather and translate customer requirements into scalable configuration, integration, and migration solutions\nConfigure and support integrations (APIs, webhooks, batch data transfers) and oversee data migration processes\nDevelop deep expertise in our product and investigative workflows to guide customers toward best practices\nDeliver engaging user training and enablement to drive successful adoption and long-term value\nAct as a trusted advisor to customers, proactively identifying risks, challenges, and opportunities\nCollaborate cross-functionally with Product, Engineering, and Support to resolve issues and improve delivery\nProvide structured feedback on product gaps, contribute to requirements, and support testing of new features\nAnalyze implementation performance and customer outcomes, surfacing insights and improvement opportunities\nContinuously refine implementation processes to increase efficiency, scalability, and customer impact\nMaintain and promote high standards of security, confidentiality, and compliance while handling company systems, customer information, and internal processes.\nWhat Success Looks Like\n45 days: Complete onboarding, role-specific training, and required security/compliance expectations. Build context on Case IQ's products, customers, systems, team processes, and role priorities.\n60 days:Shadow or support active customer implementations, learn delivery tools/templates, and begin owning defined workstreams with support.\n90 days:Manage implementation tasks or projects with increasing independence, clear customer communication, and accurate documentation\n6 months: Contribute to predictable delivery, cleaner handoffs, reduced rework, and improved customer readiness for launch or adoption.\n1 year: Serve as a trusted implementation partner who helps customers achieve successful launches and supports continuous improvement of delivery practices.\nWho You Are\n2-3 years experience in implementation, project delivery, business analysis, customer onboarding, training, or a related customer-facing role.\nStrong organizational, communication, and stakeholder management skills.\nAbility to translate requirements into clear plans, workflows, documentation, or customer enablement materials.\nComfort managing timelines, risks, competing priorities, and customer expectations.\nSolid understanding of data migrations and integration models (APIs, webhooks, batch processing)\nExcellent communication skills, both written and verbal, with strong stakeholder management abilities\nHighly organized with strong attention to detail and follow-through\nCollaborative team player who can also operate independently\nGrowth-oriented mindset with a commitment to continuous learning and improvement\nExperience in a B2B SaaS, technology, professional services, GRC, compliance, HR, legal, investigations, or risk-related environment (an asset!)\nPerks and Benefits\nWork remotely within a flexible work environment (our team spans 7 countries!)\nCompetitive company-paid benefits plan starting day 1!\nGenerous professional development budget\nRRSP/ 401k matching program\nHalf-day Fridays in the summer\nSelected candidates will be contacted through BambooHR (please check your junk mail).\nCase IQ is an equal opportunity employer. All qualified applicants are given consideration regardless of race, religion, color, gender, sex,\nage, sexual orientation, gender identity, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable employment laws. If you have a disability or special need that requires accommodation, please contact us at .","description_format":"text","description_chars":5437,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Continuous learning","Flexible schedule","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Biotechnology","Cybersecurity"],"lifecycle":[{"event":"open","at":"2026-10-01T13:00:24Z"}],"visa":[],"liveness":{"score":76,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.843,"p_room":0.9,"age_days":11,"expected_fill_days":31,"reasons":["conf:3","velocity","win:mid"],"computed_at":"2026-10-03T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/case-iq-implementation-lead","json_url":"https://alion.io/job/case-iq-implementation-lead.json","meta":{"generated_at":"2026-10-04T01:02:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1305,"day_limit":5000,"remaining_today":3695,"minute_limit":60,"resets_at":"2026-10-05T00:00:00Z"}}}