{"id":786496,"url":"https://alion.io/job/caseguard-client-information-technology-support-specialist","title":"Client Information Technology Support Specialist","company":{"id":669269,"name":"CaseGuard","domain":"caseguard.com","url":"https://alion.io/company/caseguard","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"C","score":58,"open_postings":13,"ghost_share":0.692,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-09-30T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Arlington, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":65000,"max":75000,"currency":"USD","period":"year","gross":null,"usd_annual":75000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-02-27T20:17:54Z","employer_posted_date":"2026-02-27","last_verified_at":"2026-09-30T19:52:32Z","board_verified":true,"closed_at":null,"days_open":215,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":215},"description":"The Client Information Technology Support Specialist serves as the primary point of contact for clients, providing support via phone, email, and chat on product functionality, pricing, troubleshooting, and availability. This role resolves software issues related to installation, configuration, performance, and usage while documenting bugs and collaborating with the development team.eds.\nResponsibilities\nCommunicate with customers via phone, email, and chat.\nProvide knowledgeable answers to questions about the product, the plans, pricing, troubleshooting, and availability.\nTroubleshoot and resolve software issues reported by clients, including installation, configuration, performance, and usage problems.\nWriting troubleshooting articles on common issues and ability to record videos to walk users through fixing the issue.\nCreate tickets and report bugs for the dev team to fix.\nQA the software.\nData entry in various platforms.\nManage our existing clients and keep them updated with the most recent product functions, tools, and help materials.\nTravel to represent CaseGuard at conferences across various industries, including law enforcement and government agencies, and providing on-site training to clients.\nQualifications\nA bachelor's degree or associate's degree in Information Technology, Computer Science, or a related field is required.\n1 - 3 years of relevant work experience.\nStrong technical support skills, including troubleshooting desktop computers and other information technology needs\nExcellent phone etiquette and excellent verbal, written, and interpersonal skills.\nKnowledge of Windows operating system and software applications\nExperience with video editing and digital media is a plus\nBenefits:\nCompetitive Salary\nStock Option\nMedical, Dental, and Vision Insurance\n401K\nPaid Vacation\nTen paid holidays per year\nFriendly and Learning environment\nPay Range: $65,000 - $75,000 Annually \nAbout CaseGuard\nCaseGuard is a software company that helps law enforcement agencies, federal agencies, hospitals, schools, airports, and others manage all their media redaction needs in one easy-to-use redaction software. CaseGuard Studio is one of its kind. Our team is driven by a passion for great software design, the creation of great products, and the creative process, CaseGuard implements innovative ideas across multiple services and agencies.\nWe at CaseGuard invest in people. We nurture skills that are consistent with both our values and our future strategy. Our passionate pursuit of excellence, the application of our creativity to solve our clients’ challenges, our technical expertise, and our collaborative spirit are measures of our success.","description_format":"text","description_chars":2675,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Law Enforcement","E-learning","Virtual Events"],"lifecycle":[{"event":"open","at":"2026-09-12T02:06:31Z"}],"liveness":{"score":3,"band":"cold","label":"Long shot","p_open":1,"p_active":0.092,"p_room":0.28,"age_days":214,"expected_fill_days":30,"reasons":["conf:2","stale_co","ghost","win:tail","crowd:junior"],"computed_at":"2026-09-30T05:45:00Z"},"pay":{"stated_usd_annual":75000,"is_top_pay":true},"html_url":"https://alion.io/job/caseguard-client-information-technology-support-specialist","json_url":"https://alion.io/job/caseguard-client-information-technology-support-specialist.json","meta":{"generated_at":"2026-10-01T04:53:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4439,"day_limit":5000,"remaining_today":561,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}