{"id":675726,"url":"https://alion.io/job/casetify-e-commerce-operations-manager","title":"E-commerce Operations Manager","company":{"id":180192,"name":"Casetify","domain":"casetify.com","url":"https://alion.io/company/casetify","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":90,"open_postings":10,"ghost_share":0,"stale_share":0.2,"repost_share":0,"time_to_fill_p50_days":90,"computed_at":"2026-10-01T05:45:00Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Shenzhen, China"],"countries":["CN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":25000,"max_usd":54000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":3027},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Sheets","optional":false}],"status":"live","first_seen_at":"2026-07-23T04:43:46Z","employer_posted_date":"2026-09-18","last_verified_at":"2026-10-01T06:43:25Z","board_verified":true,"closed_at":null,"days_open":70,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":70},"description":"Purpose of Position\nCASETiFY is one of the leading global lifestyle brands to offer customizable tech accessories. We're industry leaders when it comes to trend forecasting and protecting what matters most; the community platform for creativity and self-expression.\nThe E-Commerce Operations Manager will lead the e-commerce operations team responsible for product setup, pricing configuration, bundle setup, content readiness, launch QA, and product-data governance across CASETiFY’s global e-commerce channels.\nThis role ensures that products launch correctly, pricing and promotion are safely configured, market availability is accurate, and product data remains reliable across DTC and Retail Channel.\nThe role will also work directly with Product and Engineering teams to improve internal workflows through technology, AI automation, and process redesign.\nJob Description\nManage the E-commerce Operations team, responsible for team workload, task prioritization, training, SOP compliance, operational quality, and continuous improvement.\nManage daily team workload, assign priorities, training, improve team capability, and ensure clear ownership, escalation, and approval discipline.\nOversee product and content setup, localization, market availability, and product data accuracy across the CMS platform.\nSupport major marketing campaign and product launches by ensuring product, price, content, collection, and bundle setup are ready before launch. Run pre-launch and post-launch QA checks.\nWork with Product and Engineering teams to define system requirements, user stories, and acceptance criteria. Explore AI-assisted workflows for product data checking, content validation, translation QA, pricing anomaly detection, launch checklist automation, and operational reporting.\nRequirement\nDegree Holder in E-Commerce, Project Manager, Marketing / Public Relations / Communications or other related discipline.\nAt least 5 years of experience in DTC e-commerce operations, catalog operations, digital commerce, marketplace operations, or retail operations.\nAble to build SOPs, QA checklists, approval workflows, and operational dashboards.\nAble to translate operational pain points into clear system requirements for Product and Engineering teams.\nComfortable using Excel / Google Sheets, workflow tools, AI tools, or automation tools to improve efficiency.\nStrong cross-functional communication skills with trading, marketing, product, engineering, retail, and operations teams.\nStrong communication skills; English & Mandarin is a plus.","description_format":"text","description_chars":2543,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Smartphones"],"lifecycle":[{"event":"open","at":"2026-09-10T22:53:02Z"}],"liveness":{"score":46,"band":"ok","label":"Likely open","p_open":1,"p_active":0.761,"p_room":0.6,"age_days":70,"expected_fill_days":90,"reasons":["conf:10","win:late","crowd:"],"computed_at":"2026-10-01T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/casetify-e-commerce-operations-manager","json_url":"https://alion.io/job/casetify-e-commerce-operations-manager.json","meta":{"generated_at":"2026-10-01T13:21:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4969,"day_limit":5000,"remaining_today":31,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}