{"id":3447989,"url":"https://alion.io/job/cashfree-payments-technical-account-manager-2","title":"Technical Account Manager - 2","company":{"id":917,"name":"Cashfree Payments","domain":"cashfree.com","url":"https://alion.io/company/cashfree","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Kula","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":13000,"max_usd":35000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":587},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Java","optional":false},{"name":"Python","optional":false},{"name":"Rest API","optional":false},{"name":"Postman","optional":true},{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-10-28T09:26:05Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-01T19:31:21Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"The Role:\nYou own the technical success of Cashfree Payment’s largest merchants from first scoping call to scaled production. You are the person, merchant CTOs call when something matters and the person internal teams trust to bring order to complex, high-stakes integrations.\nThis role sits where engineering depth meets executive presence. You'll debug an API edge case before lunch and align a merchant's leadership on go-live readiness after it.\nWhat You'll Own:\nEnterprise implementations, end-to-end: Scope, plan, integrate, launch, stabilize. You own the timeline, the risks, and the outcome.\n\nTechnical relationship: You're the primary point of contact for merchant engineering, product and business stakeholders. You translate payment infrastructure into solutions that fit their architecture, growth stage and risk posture, not a standard playbook.\n\nProgram rigor: Project plans with real dependencies. Risks surfaced before they bite. Internal coordination across Product, Engineering, Risk, Ops and Support to keep delivery on track.\n\nIntegration health, post go-live: Monitor transaction performance and success rates proactively. Spot optimization opportunities before they become incidents and own resolution when they do.\n\nEscalations: You lead the response end-to-end. Root cause, stakeholder comms and resolution. Merchants walk away with the issue fixed and their confidence intact.\n\nThe merchant signal loop: Patterns you see in the field, friction points, gaps, recurring asks! They become structured inputs into the product roadmap.\n\nLaunch readiness for high-stakes go-lives: Scale tests, production readiness reviews, white-glove support during peak windows.\n\nSolutioning from use case, not catalog: You start with the merchant's business model and work backwards, mapping their use case to the right mix of Cashfree products, not the full suite.\n\nSLA-grade resolution When merchant revenue is on the line, you operate to stringent SLAs, coordinating engineering and ops in real time, holding the line on both speed and fixed quality.\n\nTeam leverage: Better playbooks, sharper integration guides, faster onboarding for the next merchant and the one after that.\n\nWhat We're Looking For:\n2+ years in technical account management, implementation engineering or solutions engineering, B2B SaaS or fintech, with end-to-end ownership of complex multi-stakeholder programs.\n\nTechnically credible: Strong fluency in REST APIs, webhooks, and integration patterns. You don't ship production code, but you read it, reason about it and hold your own in a technical war room.\n\nWorking knowledge of at least one modern language: Go, Python or Java, with hands-on experience you can point to. Familiarity with mobile platforms (Android, iOS) is a plus, especially when integrations span SDKs.\n\nComfortable in the tools merchants live in: Strong with SQL for slicing through transaction data and fluent with Postman (or equivalent) for testing and debugging APIs in real time.\n\nFintech context is a strong plus: Payment flows, reconciliation, settlements or compliance frameworks, anything that lets you skip the ramp.\n\nRange of audience: You translate cleanly in both directions: technical complexity for business stakeholders, business context for engineering, without losing precision either way.\n\nConsultative by default: You ask before you prescribe. Merchants can tell the difference.\n\nHigh ownership: Merchant outcomes are your outcomes. You follow through without being chased and escalate with context, not noise.\n\nBuilt for ambiguity: Enterprise implementations rarely go to plan. You re-sequence, adapt and keep merchants confident through it.\n\nBuilder's instinct: You leave the playbook, the process and the team better than you found them.","description_format":"text","description_chars":3760,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Software & Embedded Finance","Payment Processing & Gateways"],"lifecycle":[{"event":"open","at":"2026-10-29T09:26:05Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.901,"p_room":1,"age_days":3,"expected_fill_days":14,"reasons":["conf:2","velocity","win:early","comp:junior"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/cashfree-payments-technical-account-manager-2","json_url":"https://alion.io/job/cashfree-payments-technical-account-manager-2.json","meta":{"generated_at":"2026-11-01T19:58:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":30776,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":917},"rest":"https://alion.io/mcp/rest/get_company?id=917"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcashfree-payments-technical-account-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcashfree-payments-technical-account-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcashfree-payments-technical-account-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cashfree-payments-technical-account-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcashfree-payments-technical-account-manager-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3447989}},{"tool":"search_jobs","arguments":{"company":"cashfree.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3447989},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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