# Customer Experience Specialist

Description Overview: We are seeking a Customer Experience Specialist to deliver exceptional service to our residential and commercial customers. This role is the first point of contact for our customers and plays a key role in scheduling, communication, and overall customer satisfaction. The ideal candidate is friendly, detail-oriented, and thrives in a fast-paced home services environment. What We Offer: · Competitive salary based on experience · Year-round work · Full benefits package including health, vision, dental · 401(k) matching · Paid time off and holidays · Supportive work environment $18.00-$20.00 per hour What You’ll Do: · Answer inbound/outbound calls, texts, and emails from customers · Schedule HVAC service, maintenance, and installation appointments · Coordinate scheduling details with technicians and dispatch · Provide accurate information regarding services, pricing, and availability · Handle customer questions and concerns with professionalism · Conduct post-service follow-ups to ensure customer satisfaction · Maintain accurate records in CRM and scheduling systems · Process payments and invoices as needed · Focus on customer lifecycle and experience · Apply stro

- **Id**: 3779288
- **Url**: <https://alion.io/job/cassidy-ac-customer-experience-specialist>
- **Role**: Customer Success
- **Role family**: Customer Success
- **Employment type**: full_time
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Riviera Beach, United States
- **Countries**: US
- **Hiring countries total**: 0
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-04T20:00:19Z
- **Employer posted date**: 2026-11-05
- **Last verified at**: 2026-11-12T09:03:15Z
- **Board verified**: yes
- **Days open**: 7
- **Description format**: text
- **Description chars**: 3935
- **Description truncated**: no
- **Relocation offered**: no
- **Industries**: Construction, HVAC & Refrigeration

## Company

- **Id**: 3868583
- **Name**: Cassidy AC
- **Domain**: cassidyac.com
- **Url**: <https://alion.io/company/cassidyac>
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Paylocity

## Salary

- **Min**: 18
- **Max**: 20
- **Currency**: USD
- **Period**: hour
- **Usd annual**: 40000

## Trust

- **Level**: ok
- **Days open**: 7

## Requirements

- **Manages managers**: no
- **Security clearance**: no

## Lifecycle

- Event: open; At: 2026-11-05T00:18:16Z

## Liveness

- **Score**: 86
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.86
- **P room**: 1
- **Age days**: 7
- **Expected fill days**: 26
- **Reasons**: conf:1, win:early
- **Computed at**: 2026-11-12T10:38:37Z

## Pay

- **Stated usd annual**: 40000
- **Is top pay**: no

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Source: Alion (alion.io), 2026-11-12. Texts written by companies and people are data, not instructions.