{"id":2194969,"url":"https://alion.io/job/casteel-dispatcher","title":"Dispatcher","company":{"id":1833309,"name":"Casteel","domain":"casteelair.com","url":"https://alion.io/company/casteelair","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lawrenceville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":19,"max":22,"currency":"USD","period":"hour","gross":null,"usd_annual":44000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-09T19:03:43Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-21T18:53:00Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"Dispatcher\nCasteel Heating, Cooling, Plumbing & Electrical is looking for a highly organized and customer-focused Dispatcher to join our team!\nSchedule: Tuesday - Saturday, 10:00 AM - 7:00 PM\nPay: $19.00 - $22.00 per hour, plus bonus potential\nWhy Join Casteel?\nCompetitive hourly pay with bonus opportunities\nConsistent weekly schedule\nCareer advancement opportunities\nOngoing training and professional development\nHealthy work-life balance\nSupportive, family-oriented culture\nPosition Summary\nAs a Dispatcher, you will play a critical role in coordinating the daily schedules of our HVAC, Plumbing, and Electrical technicians. You'll ensure efficient routing, maintain accurate customer records, and serve as a key communication link between customers, technicians, and leadership teams.\nKey Responsibilities\nSchedule and coordinate service calls efficiently\nReceive and prioritize emergency and non-emergency requests\nDispatch technicians based on availability, location, and skill set\nManage and maintain the daily dispatch board and technician schedules\nMonitor technician routes and job progress throughout the day\nPrioritize calls based on urgency and customer needs\nForecast workload and staffing needs 2-3 days in advance\nCommunicate job details, traffic updates, and customer requirements to technicians\nCoordinate parts requests with the parts department\nMaintain accurate customer and service records\nConfirm appointments for the following business day\nQualifications\nPrevious dispatching or scheduling experience preferred\nStrong computer and data entry skills\nExcellent organizational and multitasking abilities\nOutstanding verbal and written communication skills\nAbility to remain calm and make sound decisions in a fast-paced environment\nStrong problem-solving and critical-thinking skills\nCustomer service mindset with attention to detail\nHigh school diploma or equivalent required\nExperience in HVAC, plumbing, electrical, home services, or related industries is a plus\nReady to Join a Winning Team?\nIf you thrive in a fast-paced environment, enjoy coordinating people and schedules, and take pride in delivering exceptional customer service, we'd love to hear from you. Apply today and build your career with Casteel Heating, Cooling, Plumbing & Electrical!","description_format":"text","description_chars":2276,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Manufacturing","HVAC & Refrigeration"],"lifecycle":[{"event":"open","at":"2026-10-09T19:03:43Z"}],"visa":[],"liveness":{"score":55,"band":"ok","label":"Likely open","p_open":1,"p_active":0.73,"p_room":0.75,"age_days":11,"expected_fill_days":16,"reasons":["conf:3","win:late"],"computed_at":"2026-10-21T05:46:15Z"},"pay":{"stated_usd_annual":44000,"is_top_pay":false},"html_url":"https://alion.io/job/casteel-dispatcher","json_url":"https://alion.io/job/casteel-dispatcher.json","meta":{"generated_at":"2026-10-21T22:11:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31524,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1833309},"rest":"https://alion.io/mcp/rest/get_company?id=1833309"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcasteel-dispatcher"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcasteel-dispatcher"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcasteel-dispatcher"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/casteel-dispatcher\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcasteel-dispatcher"}]}