Order Management Specialist

We’re rethinking homes for how people really live, and we’re looking for a Order Management Specialist  to join ourE-commerce team to help shape the future of living-one thoughtful detail at a time.

Success in this role means consistently delivering accurate and timely order management while leveraging Odoo and WMS to drive operational excellence and continuously improve logistics performance.

What you'll be doing:  

• Coordinating with 3PL on daily operations, managing KPI Expectations and maintain a close relationship.  
• Monitor, supervise and execute order management system.  
• Reduce Order Turn Time by monitoring scheduling platforms to ensure that orders are being scheduled and delivered as quickly as possible.  
• Answer customer inquiries and facilitate order change requests.  
• Monitor, report and improve logistics KPIs.  
• Provide clear instruction and feedback to third party delivery partners regarding objective and subjective KPI.  
• Provide direct input into the existing user tools and make recommendations for process.  
• Perform other job-related duties and responsibilities as may be assigned to you from time to time by the Company and/or your supervisor or manager.

What you'll need to succeed:  

• Fluent English with excellent communication skills, both written and verbal.  
• Proficient in Microsoft Office and Excel.  
• Strong analytical skills  
• Knowledge of ERP and e-commerce background is a plus.

Built for Real Life, Designed for What’s Next

At Castlery, we’ve spent over a decade building a brand people love by designing furniture for real life - durable, beautiful, and made to keep up with change.

Now, we’re focused on what’s next: scaling with care, crafting better experiences, and growing a team that’s as intentional as our design philosophy.

If you believe that good homes create good lives, come build with us.