{"id":3711315,"url":"https://alion.io/job/castorama-chef-de-secteur-services-relation-client-fh","title":"Chef de Secteur services relation client (F/H)","company":{"id":1818965,"name":"Castorama","domain":"castorama.fr","url":"https://alion.io/company/castorama-fr","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Welcome to the Jungle","truth_index":null},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Nîmes, France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-03T21:00:22Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-05T04:17:32Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Rejoins Castorama, une entreprise engagée dans l'amélioration de l'habitat. En tant que Chef de Secteur services relation client, tu seras membre du Comité de Direction du magasin et tu développeras et mettras en œuvre la stratégie des services. Tu manageras les équipes, optimiseras l'activité commerciale et assureras la gestion de ton secteur. Tu bénéficieras d'avantages tels que la mutuelle, la prévoyance, les offres du Comité Social et Economique, et des espaces de détente.\nMissions\nDévelopper et mettre en œuvre la stratégie des services, en manageant les équipes pour favoriser l'engagement et la performance.\nOptimiser l'activité commerciale et l'offre des services, ainsi que la rapidité et la fiabilité du passage en caisse.\nAssurer la gestion, le pilotage des activités et le respect des processus de votre secteur, en suivant et en analysant les indicateurs de performance.\nProfil recherché\n ProfilTon sens des responsabilités, leadership et capacité à prendre des décisions\nTon sens du résultat et du service client\nTon intérêt prononcé pour l'amélioration de la maison\nTon niveau bac+3 à Bac +5, avec une expérience significative sur un poste similaire, avec management d'équipe (de 10 à 40 personnes)\nEn magasin, tu bénéficies d'avantages tels que la mutuelle et la prévoyance, les offres du Comité Social et Economique, et des espaces de détente. Au-delà de trois mois de présence, tu profiteras également de tickets restaurant et d'une carte de réduction sur les produits vendus en magasin.\nRejoindre notre magasin, c'est aussi intégrer une équipe soudée et motivée avec qui tu pourras partager ton dynamisme et ta bonne humeur !","description_format":"text","description_chars":1649,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Tools & DIY Supplies","Kitchens, Bathrooms & Home Improvement"],"lifecycle":[{"event":"open","at":"2026-11-03T23:22:32Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":36,"reasons":["conf:1","win:early"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/castorama-chef-de-secteur-services-relation-client-fh","json_url":"https://alion.io/job/castorama-chef-de-secteur-services-relation-client-fh.json","meta":{"generated_at":"2026-11-05T07:21:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9340,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1818965},"rest":"https://alion.io/mcp/rest/get_company?id=1818965"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcastorama-chef-de-secteur-services-relation-client-fh"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcastorama-chef-de-secteur-services-relation-client-fh"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcastorama-chef-de-secteur-services-relation-client-fh"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/castorama-chef-de-secteur-services-relation-client-fh\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcastorama-chef-de-secteur-services-relation-client-fh"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3711315}},{"tool":"search_jobs","arguments":{"company":"castorama.fr","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3711315},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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