Commercial Operations Director

Castrol is one of the world’s leading lubricant brands, serving customers and consumers in the automotive, marine, industrial and energy sectors. Castrol brands are recognised globally for their premium quality and high performance, shaped by the company’s commitment to innovation and cutting-edge technology. With products sold in more than 150 countries, Castrol has helped keep things moving onroads and racetracks, air, sea, and space for over 125 years. 

Whether you're just starting out or ready for your next big move, you're in the right place to explore an exciting career with Castrol.

Job description

Job Purpose

Lead, coach and motivate the market commercial operation team to deliver all support processes and also manages any relationships with any internal and external customer service providers to ensure service level agreements and business results are delivered.

Key Accountabilities

• Participate, Act as Role Model as a Country Leadership Member
• Effectively lead the team of diverse capabilities to support our business objectives, key capabilities include: 1) RTM and Sales Capability Development, 2) Channel Activation Deployment, 3) Customer Services, 4) Sales Digital and Business Data.
• Delegates work appropriately and ensures that the right people and resources are available to deliver work/ on customer related projects. Provides the team with a clear direction and defines standards of performance expected; Monitors performance and provide timely and constructive feedback to enable team development; Motivates and empowers others to achieve goals and provides others with coaching and development opportunities.
• Monitor and control total Castrol Vietnam commercial budgets: 1) Trade Rebates & Discounts, 2) CAPEX, 3) Sales Development expense and open
• Manage the effective integration of cross-functional activities which impacts our ability to provide highest competitive advantages.

Education

• University degree essential
• A post graduate degree would be value added

Experience

• Minimum 15 years experience in commercial activities or relevant fields with min 5 years in functional leadership role
• Strong digital savvy / acumen is preferred
• Demonstrated track record of performance delivery and process / continuous improvement  through influencing and coaching others

Skills & Competencies

• Team leadership / management - Mastery
• Internal functional navigation in support of business - Mastery
• RTM and Channel management - Mastery
• Apply digital and technology tools to drive our business growth - Skilful
• Have good Finance for non Finance Manager acumen - Skilful

Privacy

The Castrol entity recruiting for this role is the data controller for the personal information you provide. We use it to assess your application and to manage the recruitment and onboarding process. We may share it with service providers who support our recruitment, and it may be transferred to other Castrol entities internationally under appropriate safeguards. We keep it only for as long as necessary. For details of how we use your information and your data protection rights, contact  [email protected].

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to Castrol recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.).

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.