Customer Quality Coordinator

Castrol is one of the world’s leading lubricant brands, serving customers and consumers in the automotive, marine, industrial and energy sectors. Castrol brands are recognised globally for their premium quality and high performance, shaped by the company’s commitment to innovation and cutting-edge technology. With products sold in more than 150 countries, Castrol has helped keep things moving onroads and racetracks, air, sea, and space for over 125 years. 

Whether you're just starting out or ready for your next big move, you're in the right place to explore an exciting career with Castrol.

Job description

About the team:

The Customer Quality Coordinator serves as the operational and administrative backbone of Customer Quality activities, ensuring customer-related processes, documentation, and data are accurate, compliant, traceable, and audit-ready. The role supports Customer Quality Advisors by managing process execution, data integrity, and documentation, enabling effective customer engagement and decision-making. Success is measured through customer satisfaction, compliance, data quality, and timely execution.

Key tasks:

Customer Quality Process Administration

• Maintain and support Customer Quality processes within OMS and related systems.
• Ensure process documentation is current, controlled, and audit-ready.
• Support KPI reporting, governance updates, and process compliance activities.

Customer Specific Requirements (CSR) Coordination

• Manage end-to-end CSR administration and lifecycle tracking.
• Maintain customer requirement records, PPAP/PQA references, requalification status, and compliance documentation.
• Support customer readiness through structured data management and audit evidence maintenance.

PPAP, PQA and Special Customer Requirement Support

• Prepare, validate, and maintain PPAP/PQA documentation.
• Coordinate inputs from Sales, Technology, and Quality teams.
• Support IMDS submissions, customer disclosures, and regulatory compliance documentation.

Change Management Communication (CMC)

• Administer customer change notification processes.
• Maintain customer/product master data and change records.
• Coordinate stakeholder inputs and ensure timely closure of CMC cases.

Customer Quality Operational Support

• Prepare documentation and data for customer meetings, RFQs, tenders, and contracts.
• Support customer inquiries related to chemical and regulatory disclosures.
• Ensure consistent and compliant customer responses.

Audit and Compliance Support

• Prepare audit packages and supporting evidence.
• Maintain audit repositories and coordinate stakeholder inputs.
• Ensure documentation meets internal and external audit requirements.

Supplier Performance Rating Management

• Collect and maintain OEM and non-OEM supplier performance ratings.
• Track follow-up actions for lower-rated suppliers.
• Maintain scorecards and reporting for internal stakeholders.

Technical Competencies

• Knowledge of Customer Specific Requirements (CSR).
• Understanding of Change Management Communication (CMC).
• Familiarity with PPAP, PQA, APQP, FMEA, and 8D methodologies.
• Knowledge of IMDS, chemical disclosures, and compliance documentation.
• Experience with quality systems, workflow tools, and data management platforms.

Behavioral Competencies

• Strong attention to detail and data accuracy.
• Process discipline and documentation management.
• Organizational and follow-up skills.
• Stakeholder coordination and collaboration.
• Effective communication and administrative capability.
• Ability to convert complex information into structured records and reports.

Experience required:

• Bachelor's degree or equivalent experience.
• Minimum 3 years working with OEM customers.
• Minimum 3 years' experience with IATF 16949 and customer-specific standards such as VDA, QS9000, Ford Q1, and VW Formel-Q.
• Minimum 3 years in process management.
• Minimum 3 years using quality core tools including APQP, PPAP, FMEA, and 8D.
• Experience in quality coordination, process support, or administrative roles.
• Experience working with digital systems, quality platforms, and workflow tools.

Privacy

The Castrol entity recruiting for this role is the data controller for the personal information you provide. We use it to assess your application and to manage the recruitment and onboarding process. We may share it with service providers who support our recruitment, and it may be transferred to other Castrol entities internationally under appropriate safeguards. We keep it only for as long as necessary. For details of how we use your information and your data protection rights, contact  [email protected].

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to Castrol recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.).

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.