{"id":2086670,"url":"https://alion.io/job/castrol-com-sg-customer-quality-coordinator","title":"Customer Quality Coordinator","company":{"id":253427,"name":"Castrol Singapore","domain":"castrol.com.sg","url":"https://alion.io/company/castrol","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":8000,"max_usd":17000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2161},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-08T11:47:58Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-12T05:44:16Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Castrol is one of the world’s leading lubricant brands, serving customers and consumers in the automotive, marine, industrial and energy sectors. Castrol brands are recognised globally for their premium quality and high performance, shaped by the company’s commitment to innovation and cutting-edge technology. With products sold in more than 150 countries, Castrol has helped keep things moving onroads and racetracks, air, sea, and space for over 125 years. \nWhether you're just starting out or ready for your next big move, you're in the right place to explore an exciting career with Castrol.\nJob description\nAbout the team:\nThe Customer Quality Coordinator serves as the operational and administrative backbone of Customer Quality activities, ensuring customer-related processes, documentation, and data are accurate, compliant, traceable, and audit-ready. The role supports Customer Quality Advisors by managing process execution, data integrity, and documentation, enabling effective customer engagement and decision-making. Success is measured through customer satisfaction, compliance, data quality, and timely execution.\nKey tasks:\nCustomer Quality Process Administration\nMaintain and support Customer Quality processes within OMS and related systems.\nEnsure process documentation is current, controlled, and audit-ready.\nSupport KPI reporting, governance updates, and process compliance activities.\nCustomer Specific Requirements (CSR) Coordination\nManage end-to-end CSR administration and lifecycle tracking.\nMaintain customer requirement records, PPAP/PQA references, requalification status, and compliance documentation.\nSupport customer readiness through structured data management and audit evidence maintenance.\nPPAP, PQA and Special Customer Requirement Support\nPrepare, validate, and maintain PPAP/PQA documentation.\nCoordinate inputs from Sales, Technology, and Quality teams.\nSupport IMDS submissions, customer disclosures, and regulatory compliance documentation.\nChange Management Communication (CMC)\nAdminister customer change notification processes.\nMaintain customer/product master data and change records.\nCoordinate stakeholder inputs and ensure timely closure of CMC cases.\nCustomer Quality Operational Support\nPrepare documentation and data for customer meetings, RFQs, tenders, and contracts.\nSupport customer inquiries related to chemical and regulatory disclosures.\nEnsure consistent and compliant customer responses.\nAudit and Compliance Support\nPrepare audit packages and supporting evidence.\nMaintain audit repositories and coordinate stakeholder inputs.\nEnsure documentation meets internal and external audit requirements.\nSupplier Performance Rating Management\nCollect and maintain OEM and non-OEM supplier performance ratings.\nTrack follow-up actions for lower-rated suppliers.\nMaintain scorecards and reporting for internal stakeholders.\nTechnical Competencies\nKnowledge of Customer Specific Requirements (CSR).\nUnderstanding of Change Management Communication (CMC).\nFamiliarity with PPAP, PQA, APQP, FMEA, and 8D methodologies.\nKnowledge of IMDS, chemical disclosures, and compliance documentation.\nExperience with quality systems, workflow tools, and data management platforms.\nBehavioral Competencies\nStrong attention to detail and data accuracy.\nProcess discipline and documentation management.\nOrganizational and follow-up skills.\nStakeholder coordination and collaboration.\nEffective communication and administrative capability.\nAbility to convert complex information into structured records and reports.\nExperience required:\nBachelor's degree or equivalent experience.\nMinimum 3 years working with OEM customers.\nMinimum 3 years' experience with IATF 16949 and customer-specific standards such as VDA, QS9000, Ford Q1, and VW Formel-Q.\nMinimum 3 years in process management.\nMinimum 3 years using quality core tools including APQP, PPAP, FMEA, and 8D.\nExperience in quality coordination, process support, or administrative roles.\nExperience working with digital systems, quality platforms, and workflow tools.\nPrivacy\nThe Castrol entity recruiting for this role is the data controller for the personal information you provide. We use it to assess your application and to manage the recruitment and onboarding process. We may share it with service providers who support our recruitment, and it may be transferred to other Castrol entities internationally under appropriate safeguards. We keep it only for as long as necessary. For details of how we use your information and your data protection rights, contact .\nWe are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to Castrol recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.).\nIf you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.","description_format":"text","description_chars":5412,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Chemical Manufacturing","Automotive Components"],"lifecycle":[{"event":"open","at":"2026-10-08T12:31:28Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.855,"p_room":1,"age_days":3,"expected_fill_days":13,"reasons":["conf:1","win:early"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/castrol-com-sg-customer-quality-coordinator","json_url":"https://alion.io/job/castrol-com-sg-customer-quality-coordinator.json","meta":{"generated_at":"2026-10-12T09:32:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14545,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":253427},"rest":"https://alion.io/mcp/rest/get_company?id=253427"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcastrol-com-sg-customer-quality-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcastrol-com-sg-customer-quality-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcastrol-com-sg-customer-quality-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/castrol-com-sg-customer-quality-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcastrol-com-sg-customer-quality-coordinator"}]}