Senior Customer Service Representative
Castrol is one of the world’s leading lubricant brands, serving customers and consumers in the automotive, marine, industrial and energy sectors. Castrol brands are recognised globally for their premium quality and high performance, shaped by the company’s commitment to innovation and cutting-edge technology. With products sold in more than 150 countries, Castrol has helped keep things moving on roads and racetracks, air, sea, and space for over 125 years.
Whether you're just starting out or ready for your next big move, you're in the right place to explore an exciting career with Castrol.
We are looking for an experienced Senior Customer Service Representative to join our team. You will provide high-quality support to customers, resolve complex queries, and help ensure a positive customer experience.
Key Responsibilities
- Handle customer enquiries and resolve issues efficiently.
- Manage escalated or complex customer cases.
- Build strong relationships with customers and internal teams.
- Support and coach other members of the customer service team.
- Identify opportunities to improve customer service processes.
About You
- Previous experience in a customer service or customer-facing role.
- Strong communication and problem-solving skills.
- Comfortable managing multiple priorities.
- Customer-focused with a proactive approach.
- Experience supporting or mentoring colleagues is advantageous.
If you're passionate about delivering excellent customer experiences and enjoy working in a collaborative environment, we'd love to hear from you.
Privacy
The Castrol entity recruiting for this role is the data controller for the personal information you provide. We use it to assess your application and to manage the recruitment and onboarding process. We may share it with service providers who support our recruitment, and it may be transferred to other Castrol entities internationally under appropriate safeguards. We keep it only for as long as necessary. For details of how we use your information and your data protection rights, contact [email protected]
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to Castrol recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.).
If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.