{"id":4318239,"url":"https://alion.io/job/catalent-customer-account-manager","title":"Customer Account Manager","company":{"id":1785256,"name":"Catalent","domain":"catalent.com","url":"https://alion.io/company/catalent-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Winchester, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"Oracle ERP","optional":true}],"status":"live","first_seen_at":"2026-10-26T00:00:00Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-11-14T17:28:40Z","board_verified":true,"closed_at":null,"days_open":19,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":19},"description":"About Site\nCatalent’s Winchester, KY site is the company’s flagship U.S. manufacturing location for large-scale oral solid dose forms, operating from a 180,000-square-foot facility with fully integrated development and analytical services. The site specializes in complex and controlled-release oral dose technologies, supporting product development, technology transfer, and commercial manufacturing across pharmaceutical and consumer health programs. Winchester has a long commercial manufacturing track record, having launched 100+ products and producing billions of tablets and capsules annually, making it a critical site within Catalent’s oral dose network.\nPosition Summary\nWe have an opportunity for a Customer Account Manager to join our team and serve as the primary customer interface for assigned accounts. This role manages customer supply requirements, communications, and daily account execution activities. The position coordinates product supply across multiple departments while developing commercial and supply chain expertise. It offers the chance to build strong customer relationships and contribute to continuous improvement initiatives that enhance customer experience and operational performance.\nShift: Monday-Friday, 8am-5pm (standard business hours)\nLocation: Winchester, KY\n100% Onsite\nThe Role\nServe as the primary customer and site contact for assigned accounts and maintain strong customer relationships supporting long-term partnerships.\nIndependently manage customer communications, forecasts, purchase orders, shipments, invoicing activities, action item tracking, and overall supply execution.\nLead customer meetings, visits, business reviews, and follow-up activities to ensure expectations are understood and achieved.\nSupport demand planning and Sales & Operations Planning (S&OP) processes through forecast reconciliation, demand alignment, and identification of supply risks and opportunities.\nCoordinate cross-functional activities required to support customer product supply and successful execution of commitments.\nPartner with Planning, Materials Management, Manufacturing, Quality, Warehouse Operations, Procurement, Finance, and Commercial teams to support customer requirements and on-time delivery.\nMonitor key milestones, deliverables, inventory concerns, and execution risks while driving actions to closure.\nDevelop and apply working knowledge of customer contracts including purchase order and delivery requirements, firm zones, and limits of liability.\nSupport execution of contractual obligations, billing activities, invoicing requirements, and related documentation.\nParticipate in customer onboarding, commercialization projects, and product lifecycle activities.\nMaintain customer files, trackers, action logs, account documentation, and audit-ready records.\nSupport KPI reporting, performance reviews, business continuity planning, and communications during supply disruptions.\nContribute to process improvements and standardization of Customer Account Management practices.\nOther duties as assigned.\nThe Candidate\nMinimum Requirements\nBachelor’s Degree in Supply Chain, Business Administration, Operations Management, Logistics, Engineering, or related discipline.\nMinimum three (3) years of experience in customer account management, customer service, supply chain, planning, logistics, operations, project coordination, pharmaceutical manufacturing, or related business environment.\nStrong customer relationship management, collaboration, communication, attention to detail, and analytical problem-solving skills.\nBasic knowledge of supply chain processes and customer order fulfillment.\nWorking knowledge of Microsoft Office applications, including Excel, Word, PowerPoint, Teams, and Outlook.\nAbility to analyze business data and communicate recommendations effectively.\nPhysical requirements: Sustained sitting at desk or workstation with use of phones, computers, and other office equipment. Static stance/standing as required. File/folder storage with non-repetitive light lifting, reaching, and forward bending as necessary. Infrequent overhead lifting up to 15 lbs., with potential to lift up to 35 lbs. and push/pull 40 lbs. Specific vision requirements include reading written documents and frequent computer use.\nPreferred Skills & Background\nExperience within pharmaceutical manufacturing, life sciences, healthcare, CDMO, or regulated manufacturing environments.\nExperience supporting customer-facing activities.\nExposure to demand planning and Sales & Operations Planning (S&OP) processes.\nFamiliarity with ERP systems such as JD Edwards.\nAPICS Certified in Production and Inventory Management (CPIM) or Certified Supply Chain Professional (CSCP) certification.\nLean Six Sigma certification or training.\nWhy You Should Join Catalent\nPositive and fast-paced working environment focusing on continual improvement and innovation.\nCompetitive Paid Time Off plus 8 paid holidays.\nMedical, dental, and vision benefits effective day one of employment.\nTuition Reimbursement to help you finish your degree or earn a new one.\nSite-based Employee Engagement activities such as NCAA Basketball Brackets, Golf Scrambles, Annual Onsite Pet Adoption Events, and Mentorship Partnerships with Local Schools.\nEmployee Resource Groups focusing on Diversity and Inclusion.\nEnvironmentally friendly community engagement initiatives including Adopt-a-Highway Clean-up.\nDefined career path with annual performance reviews and growth potential within an organization dedicated to improving lives.\nWellHub program promoting physical and mental wellness.\nPerkspot offering exclusive discounts from over 900 merchants across various categories.\nCatalent offers rewarding opportunities to further your career! Join the global drug development and delivery leader and help us bring over 7,000 life-saving and life-enhancing products to patients around the world. Catalent is an exciting and growing international company where employees work directly with pharma, biopharma and consumer health companies of all sizes to advance new medicines from early development to clinical trials and to the market. Catalent produces more than 70 billion doses per year, and each one will be used by someone who is counting on us. Join us in making a difference.\npersonal initiative. dynamic pace. meaningful work.\nVisit Catalent Careers to explore career opportunities.\nCatalent is an Equal Opportunity Employer, including disability and veterans.\nIf you require reasonable accommodation for any part of the application or hiring process due to a disability, you may submit your request by sending an email, and confirming your request for an accommodation and include the job number, title and location to . This option is reserved for individuals who require accommodation due to a disability. Information received will be processed by a U.S. Catalent employee and then routed to a local recruiter who will provide assistance to ensure appropriate consideration in the application or hiring process.\nNotice to Agency and Search Firm Representatives: Catalent Pharma Solutions (Catalent) is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Catalent employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Catalent. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.\nImportant Security Notice to U.S. Job Seekers:\nCatalent NEVER asks candidates to provide any type of payment, bank details, photocopies of identification, social security number or other highly sensitive personal information during the offer process, and we NEVER do so via email or social media. If you receive any such request, DO NOT respond- it is a fraudulent request. Please forward such requests to  for us to investigate with local authorities.\nCalifornia Job Seekers can find our California Job Applicant Notice HERE.\nVolunteer Work Disclosure: Applicants for employment in Massachusetts may include in their employment history any verified work performed on a volunteer basis.\nMassachusetts Lie Detector Test Notice: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law may be subject to criminal penalties and civil liability. 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Docs: https://alion.io/developers"}}