{"id":3523975,"url":"https://alion.io/job/catalyst-path-consulting-customer-service-representative-2","title":"Customer Service Representative","company":{"id":4454667,"name":"Catalyst Path Consulting","domain":null,"url":"https://alion.io/company/catalyst-path-consulting","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Abuja, Nigeria"],"countries":["NG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Gmail","optional":false},{"name":"Microsoft Office","optional":false},{"name":"WhatsApp","optional":false}],"status":"live","first_seen_at":"2026-10-30T06:08:18Z","employer_posted_date":null,"last_verified_at":"2026-10-30T06:08:18Z","board_verified":false,"closed_at":null,"days_open":2,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":2},"description":"Catalyst Path Consulting is recruiting suitably qualified candidates to fill the following position below:\n\nJob Title: Customer Service Representative\n\nLocation: Jabi, Abuja (FCT)\n\nEmployment Type: Full-time\n\nWork Mode: On-site (Physical presence required)\n\nReports To: Customer Service Supervisor / Store Manager\n\nJob Summary\n\nWe are seeking a customer-focused, friendly, and professional Customer Service Representative to join our team in Abuja.\nThe successful candidate will serve as the first point of contact for customers, providing timely assistance, responding to enquiries, resolving complaints, and ensuring an excellent customer experience.\nThe ideal candidate must possess strong communication and interpersonal skills, demonstrate patience, and be capable of handling customer concerns professionally in a fast-paced retail environment.\n\nKey Responsibilities\n\nCustomer Support and Engagement:\n\nProvide accurate information and guide customers in making informed purchasing decisions.\nMaintain positive relationships with customers and promote customer satisfaction.\nWelcome customers and provide professional assistance with enquiries and requests.\nRespond to customer questions regarding products, prices, availability, promotions, and company services.\n\nComplaint Management and Resolution:\n\nEscalate unresolved or complex complaints to the appropriate supervisor or management.\nReceive, investigate, and resolve customer complaints promptly and professionally.\nFollow up on customer complaints to ensure satisfactory resolution.\nHandle difficult customers with patience, empathy, and professionalism.\n\nCommunication and Coordination:\n\nCommunicate product updates, promotional offers, and relevant information to customers.\nCoordinate with the sales, operations, and store teams to address customer concerns.\nRespond to customer enquiries through telephone calls, emails, WhatsApp, and other communication channels.\nMaintain clear and professional communication at all times.\n\nCustomer Records and Reporting:\n\nPrepare daily or weekly customer service reports as required.\nMaintain accurate records of customer enquiries, complaints, feedback, and resolutions.\nDocument recurring customer complaints and recommend improvements.\nProtect customer information and maintain confidentiality.\n\nService Quality and Compliance:\n\nAdhere to company policies, customer service standards, and operational procedures.\nEnsure customers receive consistent, high-quality service.\nIdentify opportunities to improve customer satisfaction and service delivery.\nPerform other duties assigned by the supervisor or management.\n\nKey Performance Indicators (KPIs)\n\nPerformance will be evaluated based on:\n\nComplaint resolution rate and turnaround time.\nQuality of customer interactions.\nCompliance with customer service standards.\nResponse time to customer enquiries.\nAccuracy of customer information and service records.\nPunctuality, attendance, and overall professionalism.\nCustomer satisfaction ratings and feedback.\nCustomer retention and repeat patronage.\n\nQualifications and Experience\n\n1–3 years of experience in customer service, customer relations, or a similar role.\nExperience using POS systems, CRM software, and customer communication platforms is an added advantage.\nMinimum of OND/HND or Bachelor's Degree in Business Administration, Marketing, Mass Communication, or a related discipline.\nExperience in a supermarket, retail store, shopping mall, hospitality, or other customer-facing environment is an advantage.\nBasic computer literacy and familiarity with Microsoft Office applications.\n\nRequired Skills and Competencies:\n\nAbility to multitask and work effectively under pressure.\nPatience, empathy, and a customer-first attitude.\nGood listening, problem-solving, and conflict-resolution abilities.\nExcellent verbal and written communication skills.\nStrong interpersonal and relationship-management skills.\nAbility to work independently and as part of a team.\nGood time management and accountability.\nStrong attention to detail and organizational skills.\nProfessional appearance, attitude, and conduct.\n\nWork Location and Conditions:\n\nThe successful candidate must be available to work assigned shifts, including weekends and public holidays where operationally necessary.\nThe position is based in Abuja, Nigeria.\nThis is a strictly on-site role requiring physical presence at the company's designated workplace.\nThe role requires regular interaction with customers in a fast-paced retail environment.\n\nHow to Apply\n\nInterested and qualified candidates should send their updated CV to:  using “Application – Customer Service Representative (Abuja)” as the subject of the email.\n\nNote: Only shortlisted candidates who meet the requirements and are available for on-site work in Abuja will be contacted.\n\nApplication Deadline:\n30th November, 2026.","description_format":"text","description_chars":4887,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Nigeria","iso":"NG","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-30T13:17:30Z"}],"visa":[],"liveness":{"score":95,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.946,"p_room":1,"age_days":2,"expected_fill_days":24,"reasons":["seen:2","wave","win:early"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/catalyst-path-consulting-customer-service-representative-2","json_url":"https://alion.io/job/catalyst-path-consulting-customer-service-representative-2.json","meta":{"generated_at":"2026-11-02T05:44:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8205,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4454667},"rest":"https://alion.io/mcp/rest/get_company?id=4454667"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcatalyst-path-consulting-customer-service-representative-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcatalyst-path-consulting-customer-service-representative-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcatalyst-path-consulting-customer-service-representative-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/catalyst-path-consulting-customer-service-representative-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcatalyst-path-consulting-customer-service-representative-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3523975}},{"tool":"search_jobs","arguments":{"company":4454667,"detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3523975},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}