{"id":4029090,"url":"https://alion.io/job/catamania-incident-manager-itil","title":"Incident Manager 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interviendrez au sein de notre équipe, en charge de la gestion des incidents, des cellules de crise et des services d'exploitation IT.\nVos missions consisteront à contribuer:\nGestion des incidents majeurs : Piloter les incidents majeurs de bout en bout, de la qualification jusqu'au retour à un fonctionnement nominal\n\nCoordination technique : Coordonner les équipes techniques (infrastructure, applicatif, sécurité) et gérer les escalades.\n\nGestion de crise : Animer les cellules de crise et structurer les échanges en situation critique.\n\nRespect des SLA : Garantir le respect des SLA et la qualité de la gestion des incidents.\n\nAnalyse post-incident (RCA) : Conduire les analyses de causes racines (RCA) et piloter les plans d'actions correctifs.\n\nAmélioration continue (ITIL) : Contribuer à l'amélioration continue des processus de gestion des incidents (ITIL).\n\nReporting : Produire un reporting régulier et structuré à destination du client et du management.\n\nGestion des changements.\n\nProfil recherché\nPour mener à bien ce projet, vous devrez justifier de:\nExpérience approuvée en tant qu'Incident Manager dans un contexte IT environnement infrastructures.\n\nCertifié ITIL \n\nConnaissances techniques : Windows, Linux, réseaux\n\nCapacité à fournir un compte rendu de suivi des incidents basé sur une RCA (Root Cause Analysis ou Analyse des Causes Profondes)\n\nBonne capacité relationnelle et rédactionnelle\n\nRigueur, force de proposition et forte pro- activité\n\nAnglais lu parlé et écrit","description_format":"text","description_chars":1495,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Custom Software 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