{"id":3864945,"url":"https://alion.io/job/catch-client-success-manager-sandton","title":"Client Success Manager - Sandton","company":{"id":4495699,"name":"Catch","domain":null,"url":"https://alion.io/company/catch-8","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Simplify","truth_index":{"grade":"B","score":70,"open_postings":38,"ghost_share":0.5,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sandton, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-06T11:39:26Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-09T03:13:50Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":1},"description":"This is a commercially driven role for someone who wants real ownership - working with a live portfolio of global clients, taking genuine revenue responsibility, and operating at the pace of a fast-scaling international business. If you’re energised by deals, relationships, and problem-solving at speed, this is built for you.\nROLE OVERVIEW\nAs a Client Success Manager, you will own a portfolio of mid-market and enterprise technology clients and be directly responsible for growing revenue within that book of business. This is not a passive account management role - you will be expected to identify upsell opportunities, awaken dormant accounts, introduce clients to new TecEx products, and make strategic pricing decisions that allow your clients to win deals. You will work directly with the Branch Manager and have exposure to senior leadership, sitting at the intersection of commercial, operational, and client-facing activity\nKEY RESPONSIBILITIES\nKey responsibilities include:\nRevenue Growth & Upselling\nIdentify and execute upsell opportunities within your client portfolio. Introduce clients to new TecEx products and re-engage accounts that have gone dormant.\nStrategic Client Relationships\nBuild deep, trusted relationships with key decision-makers. Make strategic decisions with and for your clients to ensure they win their own deals.\nCommercial Pricing & Deal-Making\nOwn pricing decisions on client rollouts and large projects. Structure deals commercially to maximise revenue while keeping clients competitive.\nIssue Resolution & Oversight\nAct as the senior point of escalation for your clients. Work alongside Account Managers and Compliance teams to resolve service issues swiftly and effectively.\nQUALIFICATIONS AND EXPERIENCE\nExcellent academic results (matric and university transcripts required).\nProfessional degree preferred - CA, BCom, LLB, or equivalent.\nMinimum 2-3 years of experience in a commercial, client-facing, or professional environment.\nProven track record in sales, account management, or client success.\nExperience & Skills\nCommercial flair - you enjoy the process of closing and growing deals.\nHighly organised with the ability to manage multiple priorities.\nStrong communicator with exceptional client presence.\nPersonal Attributes\nSharp problem-solver who thinks on their feet.\nHigh energy, entrepreneurial mindset, and a bias for action.","description_format":"text","description_chars":2382,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-06T11:39:26Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":1,"expected_fill_days":22,"reasons":["conf:3","stale_co","win:early","comp:junior"],"computed_at":"2026-11-08T05:47:12Z"},"pay":null,"html_url":"https://alion.io/job/catch-client-success-manager-sandton","json_url":"https://alion.io/job/catch-client-success-manager-sandton.json","meta":{"generated_at":"2026-11-09T03:33:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1830,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4495699},"rest":"https://alion.io/mcp/rest/get_company?id=4495699"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcatch-client-success-manager-sandton"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcatch-client-success-manager-sandton"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcatch-client-success-manager-sandton"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/catch-client-success-manager-sandton\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcatch-client-success-manager-sandton"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3864945}},{"tool":"search_jobs","arguments":{"company":4495699,"detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3864945},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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