{"id":3628989,"url":"https://alion.io/job/catch-operations-manager-remote-position","title":"Operations Manager - remote position","company":{"id":4495699,"name":"Catch","domain":null,"url":"https://alion.io/company/catch-8","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Simplify","truth_index":{"grade":"C","score":66,"open_postings":34,"ghost_share":0.559,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Management","role_family":"Management","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_company_offices","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["ZA"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Claude","optional":false},{"name":"Notion","optional":false},{"name":"Slack","optional":false},{"name":"Zapier","optional":false}],"status":"live","first_seen_at":"2026-10-12T00:00:00Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-03T19:39:16Z","board_verified":true,"closed_at":null,"days_open":22,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":22},"description":"We are an award-winning fintech that offers investment opportunities as well as best-in-class international money transfer solutions. We are committed to exceeding expectations and providing South Africans with the exceptional financial services they deserve. By offering streamlined processes, a personal touch, and unwavering transparency, we're redefining the status quo. We are in a high-growth, scale-up phase, having significantly expanded our international money transfer offering and operational footprint. Operations sit at the heart of our business, and this role offers a rare opportunity to gain broad exposure across processes, systems and teams while helping shape how the business scales. The Operations Manager will manage and contribute to how our operational processes are designed, documented, run and improved, across forex, arbitrage and new investment products. The role sits between the Operations team and the rest of the business - turning business and product needs into working processes, making sure teams follow them, and keeping the operational infrastructure scalable, compliant and efficient as the Company grows.ROLE OVERVIEW Reporting directly to the Head of Operations, the Operations Manager will work closely with Operations, Compliance, Technology, Account Managers, Investment Managers, Administrative Officers, banking partners and external product partners.\nKEY RESPONSIBILITIES\nProcess Design and Ownership\nOwn the design, implementation and upkeep of core operational processes, including but not limited to BOP processing, AIT applications, client onboarding and transaction processing.\nMake sure every process meets banking partner requirements, regulatory obligations and internal standards.\nMap current and target workflows with Operations, Compliance, Technology and Client Management teams before changes are made.\nStandard Operating Procedures\nDraft and maintain SOPs for all core operational processes across business units.\nKeep SOPs accurate to how work is done, with a regular review cycle and clear version control.\nHold the central library of process documentation so knowledge is not held by individuals.\nNew Product Operations\nAct as operational owner for newly launched products, including investment products distributed through external partners.\nDesign the processes needed to distribute and administer each new product.\nRun operational readiness before launch: processes, documentation, systems, training and sign-off.\nManage the operational relationship with external product partners.\nOperational Oversight and Compliance\nMonitor adherence to established processes across teams and address gaps.\nIdentify operational risks and put controls in place to reduce them.\nAct as an escalation point for operational issues and see them through to resolution.\nSystems and Platform\nLearn how the backend system works and how processes run through it, and propose improvements to the Tech team.\nGather business requirements for system changes and lead user testing before rollout.\nOwn the external platforms our teams use, such as Zoho CRM, Notion and Slack, including building and documenting automations and integrations.\nAI and Automation\nUse AI tools to increase output and to a higher standard across SOPs, analysis, reporting and documentation.\nIdentify where AI and automation can remove manual work, and share useful prompts, templates and skills with the team.\nCheck AI output for accuracy and handle client data in line with POPIA and internal policies.\nTraining and Knowledge Transfer\nTrain Investment Managers, Account Managers, the Operations team and other teams on new and changed processes.\nBuild and maintain training materials alongside the SOPs.\nContinuous Improvement and Reporting\nProactively identify ways to improve efficiency, reduce risk and make operations more scalable.\nLead process improvement projects from proposal to rollout.\nTrack and report on improvement initiatives and operational performance to Operations team management and internal stakeholders.\nAdditional Duties\nProvide hands-on operational support where needed, and perform other duties reasonably required by management within the scope of the role.\nREQUIREMENTS:\nThe ideal candidate will possess the following:\n2-5 years in operations within financial services, forex, payments or investments, including at least 1 year leading projects or outcomes.\nWorking knowledge of South African exchange control (BOP reporting, AIT applications) and FICA/KYC onboarding.\nTrack record of writing SOPs and delivering process improvements.\nExperience launching or operationalising a new product is an advantage.\nDemonstrable experience using AI tools (such as Claude) in a work setting to improve the speed and quality of their own work or a team's processes.\nExperience administering, configuring or automating a CRM or business platform; Zoho experience is an advantage.\nSkills\nProcess mapping and clear, structured documentation.\nTranslating business needs into technology requirements and running user testing.\nTraining and explaining processes to non-operational teams.\nComfortable with workflow and automation tools (for example Zoho, Notion, Slack & Zapier).\nConfident, everyday use of AI tools such as Claude to work faster and to a higher standard, from drafting and analysis to building templates, simple tools and automations.\nSound judgement in using AI: knowing when it adds value, checking outputs for accuracy, and protecting sensitive data.\nQuick to learn new systems, including in-house backend platforms, and to understand how data and processes flow through them.\nHands-on ability to build automations, workflows and integrations in business platforms such as Zoho CRM.\nAttributes\nTakes ownership and works independently in a fully remote team.\nDetail-focused, with sound judgement on risk and compliance.\nBuilds good working relationships internally and with external partners.\nQualifications\nRelevant degree or diploma in commerce, finance or business; a regulatory or compliance qualification is an advantage.","description_format":"text","description_chars":6068,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":1,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"South Africa","iso":"ZA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-02T20:21:59Z"}],"visa":[],"liveness":{"score":38,"band":"fade","label":"Fading","p_open":1,"p_active":0.508,"p_room":0.75,"age_days":22,"expected_fill_days":25,"reasons":["conf:0","stale_co","win:late","comp:junior"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/catch-operations-manager-remote-position","json_url":"https://alion.io/job/catch-operations-manager-remote-position.json","meta":{"generated_at":"2026-11-03T19:50:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2403,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4495699},"rest":"https://alion.io/mcp/rest/get_company?id=4495699"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcatch-operations-manager-remote-position"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcatch-operations-manager-remote-position"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcatch-operations-manager-remote-position"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/catch-operations-manager-remote-position\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcatch-operations-manager-remote-position"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3628989}},{"tool":"search_jobs","arguments":{"company":4495699,"detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3628989},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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