{"id":3628997,"url":"https://alion.io/job/catch-senior-client-service-executive","title":"Senior Client Service Executive","company":{"id":4495699,"name":"Catch","domain":null,"url":"https://alion.io/company/catch-8","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Simplify","truth_index":{"grade":"B","score":70,"open_postings":38,"ghost_share":0.5,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sandton, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":true},{"name":"Microsoft Office","optional":true},{"name":"Outlook","optional":true}],"status":"live","first_seen_at":"2026-10-28T00:00:00Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-09T03:13:50Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":11},"description":"This role would be ideal for someone who:Has experience working with corporate or enterprise-level clients\nThrives in a fast paced environment where multi-tasking is required\nHas excellent organization skills and is able to keep track of evolving requirements and outstanding items across various channels\nThrives in a client-facing environment where relationship-building, strategic thinking, and operational excellence are key.\nUnderstands the dynamics of global markets and can navigate cross-cultural communication effectively.\nIs comfortable managing multiple stakeholders and delivering high-touch service in a fast-paced, performance-driven setting.\nHas a background in account management or client relationship management and is looking to grow within a globally oriented organization.\nKEY RESPONSIBILITIES\nServe as the primary point of contact for assigned clients, ensuring their needs are met with professionalism and efficiency.\nManage the end-to-end reclaim documentation process by liaising with clients, custodian banks, tax authorities and internal teams to request, collect, reconcile, and validate documentation in line with jurisdictional requirements.\nBuild and maintain strong, long-term relationships with clients to foster loyalty and retention.\nCollaborate with internal departments to resolve issues in the reclaim process and proactively drive client\nreclaims through to submission.\nPrepare and present regular reports on client’s reclaims and other potential opportunities.\nMonitor client satisfaction and proactively address any issues or concerns\nEDUCATION:\nCA(SA)/CFA/ BCom Finance Honours\nEXPERIENCE:\nA minimum of 2 years of experience in client service, account management, or similar role.\nExperience in financial services is a plus.\nCOMPETENCIES:\nExceptional organizational skills to manage multiple clients and tasks efficiently.\nStrong verbal and written communication for effective client and stakeholder engagement.\nAbility to multi-task and prioritize in a fast-paced environment.\nHigh attention to detail to ensure accuracy in documentation and processes.\nProficiency in Microsoft Office, especially Excel, Outlook, and Word. (Advanced Excel skills area advantageous)\nEffective time management to meet deadlines and maintain service quality.\nA proactive, problem-solving mindset to resolve issues and drive outcomes.\nPassion and enthusiasm for delivering excellent client service.\nCollaborative approach to working with internal teams and external partners.\nProcess-oriented thinking to support continuous improvement and operational efficiency.","description_format":"text","description_chars":2585,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-02T20:21:59Z"}],"visa":[],"liveness":{"score":54,"band":"ok","label":"Likely open","p_open":1,"p_active":0.596,"p_room":0.9,"age_days":11,"expected_fill_days":29,"reasons":["conf:3","stale_co","win:mid"],"computed_at":"2026-11-08T05:47:12Z"},"pay":null,"html_url":"https://alion.io/job/catch-senior-client-service-executive","json_url":"https://alion.io/job/catch-senior-client-service-executive.json","meta":{"generated_at":"2026-11-09T05:01:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4882,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4495699},"rest":"https://alion.io/mcp/rest/get_company?id=4495699"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcatch-senior-client-service-executive"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcatch-senior-client-service-executive"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcatch-senior-client-service-executive"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/catch-senior-client-service-executive\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcatch-senior-client-service-executive"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3628997}},{"tool":"search_jobs","arguments":{"company":4495699,"detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3628997},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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