{"id":3864949,"url":"https://alion.io/job/catch-service-manager-sandton","title":"Service Manager - Sandton","company":{"id":4495699,"name":"Catch","domain":null,"url":"https://alion.io/company/catch-8","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Simplify","truth_index":{"grade":"B","score":70,"open_postings":38,"ghost_share":0.5,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sandton, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-11-06T11:39:26Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-09T03:13:50Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":1},"description":"KEY RESPONSIBILITIES\nThe service team is the engine room of the business and is made up of multiple teams that interact daily. The\noverall goal of the Service Team is to provide efficient and effective service delivery to clients.\nEnsuring the timely management of several shipments on behalf of our clients into a specific region of the world\nLiaising with an international pool of clients that are importing or exporting medical equipment daily. The Service Manager is ultimately the ‘face’ of the company.\nBeing an expert in the import and export compliance requirements of a specific region of the world and working directly with the company infrastructure network\nCo-ordinating with various internal support teams to ensure smooth and efficient service delivery\nEnsuring customer satisfaction\nSKILL SET AND DESIRED COMPETENCIES\nExcellent knowledge and use of Microsoft Office Applications (i.e., Word, Excel, and Outlook)\nExcellent use of the English language, both written and verbal\nMaintain effective daily communication and collaboration with relevant team members.\nOrganized and able to manage/co-ordinate all the elements of different high-value shipments throughout the shipment process.\nMaintain key relationships with various external stakeholders, for example, the company's partners.\nAttention to detail with the ability to prioritize tasks effectively.\nCreative problem-solving and research ability. Ability to proactively identify problems in advance before a shipment becomes a pressure point and be critical of information.\nIndependent-thinker and resourceful.\nEnergetic and enthusiastic\nGeneral business acumen\nQUALIFICATIONS AND EXPERIENCE\nUniversity Degree of any background (law or education preferable)\nWork experience advantageous.\nStrong academic track record\nHonours Degree advantageous","description_format":"text","description_chars":1814,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-06T11:39:26Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":1,"expected_fill_days":25,"reasons":["conf:3","stale_co","win:early"],"computed_at":"2026-11-08T05:47:12Z"},"pay":null,"html_url":"https://alion.io/job/catch-service-manager-sandton","json_url":"https://alion.io/job/catch-service-manager-sandton.json","meta":{"generated_at":"2026-11-09T03:15:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1288,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4495699},"rest":"https://alion.io/mcp/rest/get_company?id=4495699"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcatch-service-manager-sandton"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcatch-service-manager-sandton"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcatch-service-manager-sandton"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/catch-service-manager-sandton\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcatch-service-manager-sandton"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3864949}},{"tool":"search_jobs","arguments":{"company":4495699,"detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3864949},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}