# Operations Coordinator - B104 (SR)

Work From Anywhere in LATAM or the Philippines Work Schedule: ET | 9:00 AM - 6:00 PM About Pearl Talent Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. Hear why we exist, what we believe in, and who we’re building for: Watch here: https://www.loom.com/share/863b8e426e6d48309aa8f4ea4c1c94cd About the Client A fast-growing US healthcare technology company offering direct-to-consumer and B2B laboratory testing is looking for an Operations Coordinator to deliver highly responsive customer support, document scalable processes, and build AI-powered workflows that reduce manual work. The company runs an out-of-pocket testing model with no insurance pre-authorizations and has scaled its customer base significantly in recent months, with four client implementations running in parallel. Its support operation already deflects about 70% of cases through AI, and the team is pushing that number higher. About the Role Day-to-day, you will work in Slack, Intercom, and Notion, splitting your time across customer su

- **Id**: 3834196
- **Url**: <https://alion.io/job/catena-operations-coordinator-b104-sr>
- **Role**: Administrative
- **Role family**: Administrative
- **Seniority**: senior
- **Employment type**: full_time
- **Work mode**: remote
- **Remote scope**: stated_regions
- **Remote scope basis**: posting_text
- **Hiring geo confidence**: inferred
- **Hiring countries**: AR, BR, CO, MX, PH, AI, AG, AW, BS, BB, BZ, BM, BO, VG, BQ, KY, CL, CR, CW, DM, DO, EC, SV, FK, GF, GD, GP, GT, GY, HT
- **Hiring countries total**: 50
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-05T20:27:21Z
- **Employer posted date**: 2026-11-05
- **Last verified at**: 2026-11-09T00:16:36Z
- **Board verified**: yes
- **Days open**: 3
- **Description format**: text
- **Description chars**: 5017
- **Description truncated**: no
- **Relocation offered**: no

## Company

- **Id**: 634
- **Name**: Catena
- **Domain**: pearltalent.com
- **Url**: <https://alion.io/company/catena>
- **Size band**: 51-200
- **Is staffing agency**: yes
- **Employer type**: agency
- **Is intermediary**: no
- **Ats vendor**: Workable

### Truth index

- **Grade**: B
- **Score**: 75
- **Open postings**: 19
- **Ghost share**: 0
- **Stale share**: 1
- **Repost share**: 0
- **Time to fill p50 days**: 26
- **Computed at**: 2026-11-08T05:47:12Z

## Remote working hours

- **Label**: PST
- **Utc offset min**: \-8
- **Utc offset max**: \-8

## Technologies

- **HIPAA** — Optional: no
- **Intercom** — Optional: no
- **OpenAI** — Optional: no
- **Slack** — Optional: no
- **Zapier** — Optional: no
- **AI Agents** — Optional: yes

## Trust

- **Level**: ok
- **Days open**: 3

## Requirements

- **Manages managers**: no
- **Security clearance**: no

### Languages

- Language: English; Level: All levels; Optional: no

## Hiring locations

- **Argentina** — Iso: AR; Kind: region
- **Brazil** — Iso: BR; Kind: region
- **Colombia** — Iso: CO; Kind: country
- **Mexico** — Iso: MX; Kind: country
- **Philippines** — Iso: PH; Kind: country
- **Anguilla** — Iso: AI; Kind: region
- **Antigua and Barbuda** — Iso: AG; Kind: region
- **Aruba** — Iso: AW; Kind: region
- **Bahamas** — Iso: BS; Kind: region
- **Barbados** — Iso: BB; Kind: region
- **Belize** — Iso: BZ; Kind: region
- **Bermuda** — Iso: BM; Kind: region
- **Bolivia** — Iso: BO; Kind: region
- **British Virgin Islands** — Iso: VG; Kind: region
- **Bonaire, Sint Eustatius and Saba** — Iso: BQ; Kind: region
- **Cayman Islands** — Iso: KY; Kind: region
- **Chile** — Iso: CL; Kind: region
- **Costa Rica** — Iso: CR; Kind: region
- **Curaçao** — Iso: CW; Kind: region
- **Dominica** — Iso: DM; Kind: region
- **Dominican Republic** — Iso: DO; Kind: region
- **Ecuador** — Iso: EC; Kind: region
- **El Salvador** — Iso: SV; Kind: region
- **Falkland Islands** — Iso: FK; Kind: region
- **French Guiana** — Iso: GF; Kind: region
- **Grenada** — Iso: GD; Kind: region
- **Guadeloupe** — Iso: GP; Kind: region
- **Guatemala** — Iso: GT; Kind: region
- **Guyana** — Iso: GY; Kind: region
- **Haiti** — Iso: HT; Kind: region
- **Honduras** — Iso: HN; Kind: country
- **Jamaica** — Iso: JM; Kind: region
- **Martinique** — Iso: MQ; Kind: region
- **Montserrat** — Iso: MS; Kind: region
- **Nicaragua** — Iso: NI; Kind: region
- **Panama** — Iso: PA; Kind: region
- **Paraguay** — Iso: PY; Kind: region
- **Peru** — Iso: PE; Kind: region
- **Puerto Rico** — Iso: PR; Kind: region
- **Saint Kitts and Nevis** — Iso: KN; Kind: region
- **Saint Lucia** — Iso: LC; Kind: region
- **Saint Vincent and the Grenadines** — Iso: VC; Kind: region
- **Saint-Pierre and Miquelon** — Iso: PM; Kind: region
- **Sint Maarten** — Iso: SX; Kind: region
- **Suriname** — Iso: SR; Kind: region
- **Trinidad and Tobago** — Iso: TT; Kind: region
- **Turks and Caicos Islands** — Iso: TC; Kind: region
- **Uruguay** — Iso: UY; Kind: region
- **United States Virgin Islands** — Iso: VI; Kind: region
- **Venezuela** — Iso: VE; Kind: region

## Lifecycle

- Event: open; At: 2026-11-05T20:27:21Z

## Liveness

- **Score**: 38
- **Band**: fade
- **Label**: Fading
- **P open**: 1
- **P active**: 0.379
- **P room**: 1
- **Age days**: 2
- **Expected fill days**: 26
- **Reasons**: conf:1, agency, stale_co, velocity, win:early
- **Computed at**: 2026-11-08T05:47:12Z

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Source: Alion (alion.io), 2026-11-09. Texts written by companies and people are data, not instructions.