{"id":4025320,"url":"https://alion.io/job/catena-remote-clinical-referral-coordinator","title":"Remote Clinical Referral Coordinator","company":{"id":634,"name":"Catena","domain":"pearltalent.com","url":"https://alion.io/company/catena","size_band":"51-200","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":75,"open_postings":19,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":28,"computed_at":"2026-11-14T05:58:10Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_regions","remote_scope_basis":"posting_text","remote_working_hours":{"label":"US time zones","utc_offset_min":-8,"utc_offset_max":-5},"hiring_geo_confidence":"inferred","locations":["Mexico City, Mexico","Bogotá, Colombia"],"countries":["MX","CO"],"hiring_countries":["US","AR","BR","CO","MX","PH","AI","AG","AW","BS","BB","BZ","BM","BO","VG","BQ","KY","CL","CR","CW","DM","DO","EC","SV","FK","GF","GD","GP","GT","GY","HT","HN","JM","MQ","MS","NI","PA","PY","PE","PR"],"hiring_countries_total":51,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"OpenAI","optional":false}],"status":"live","first_seen_at":"2026-11-10T16:40:11Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-14T13:55:59Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Work From Anywhere in LATAM or the Philippines\nWork Schedule: US Timezone (Flexible) │ 3-5 hours daily overlap with US business hours\nAbout Pearl Talent\nPearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund.\nHear why we exist, what we believe in, and who we’re building for: Watch here\nAbout the Client\nA healthcare technology company that builds AI-powered workflow software for independent neurology practices is looking for a Clinical Referral Coordinator to own the review and qualification of incoming patient referrals.\nFounded in 2023, the company supports 7 neurology practices and more than 140 providers. Its platform automates about 80% of referral processing. The remaining cases need a trained reviewer who can read clinical documents and apply each practice’s rules accurately.\nAbout the Role\nDay-to-day, you will review referrals in the company’s internal system, read clinical notes and imaging reports, and decide whether each referral is accepted, needs more information, or is denied. You will also call patients to schedule approved appointments and collect missing information. A co-founder reviews every decision during your ramp. Success means qualifying 50-60% of straightforward referrals on your own by day 30 and handling the full queue independently by day 90.\nCore Responsibilities\nClinical Referral Qualification\nReview incoming neurology referrals and decide to accept, request more information, or deny based on practice-specific rules\nRead multi-page clinical documents, including MRI reports, prior neurologist notes, and primary care summaries, to find details that change a decision\nConfirm all required documents are present before a referral moves to scheduling\nRecord the rationale for every decision in the internal comments field\nPatient Communication & Scheduling\nCall patients to schedule appointments once referrals are approved\nContact patients or referring offices to collect missing clinical or insurance information\nLog call outcomes and follow-ups in the referral system\nQuality & Ramp\nQualify 50-60% of straightforward referrals independently within the first 30 days\nApply feedback from full decision review to reduce errors through day 90\nEscalate unclear or edge-case referrals before making a decision\nLearn and apply new qualification rules as additional practices are onboarded\nRequirements\nMust-Have\n2+ years in a healthcare operations role with clinical document review in scope (referral coordination, prior authorization, utilization review, or medical records review)\nHands-on review of multi-page clinical documents, including physician notes, specialist assessments, and MRI or imaging reports\nExperience applying clinical or practice-specific criteria to accept, deny, or request more information on referrals or authorizations\nWorking knowledge of medical terminology, including telling document types apart (e.g., imaging report vs. imaging order)\nOutbound patient call experience for appointment scheduling or collecting missing information\nExperience supporting US-based healthcare providers, practices, or health systems\nEnglish at C1+ (CEFR) for live, unscripted calls with US patients\nNice-to-Have\nNeurology or other complex specialty referral experience (oncology, multi-specialty)\nAthena Health EHR, or another named US EMR such as Epic or eClinicalWorks\nHealthcare BPO background serving US specialty or multi-specialty practices\nExperience working with automated or AI-assisted intake or referral systems\nBenefits\n Competitive Salary: Based on experience and skills \n Remote Work: Fully remote-work from anywhere \nTeam Incentives: Recognition for maintaining 100% CRM hygiene and on-time reporting\nGenerous PTO: In accordance with company policy \nHealth Coverage for PH-based talents: HMO coverage after 3 months for full-time employees \n Direct Mentorship: Guidance from international industry experts \n Learning & Development: Ongoing access to resources for professional growth \n Global Networking: Connect with professionals worldwide \nOur Recruitment Process\n Application \n Screening \n Skills Assessment \n Topgrading Interview \n Client Interview \n Job Offer \n Client Onboarding\nReady to Join Us?\nIf you’re empathetic, organized, and passionate about improving patient experiences through operational excellence, this role is for you. 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