{"id":3749858,"url":"https://alion.io/job/caterpillar-account-coordinator-2","title":"Account Coordinator","company":{"id":176554,"name":"Caterpillar","domain":"caterpillar.com","url":"https://alion.io/company/caterpillar","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":97,"open_postings":146,"ghost_share":0,"stale_share":0.103,"repost_share":0.021,"time_to_fill_p50_days":32,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Peterborough, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-04T14:46:58Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-08T13:13:30Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Career Area:\nSalesJob Description:\nYour Work Shapes the World at Caterpillar Inc.\nWhen you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.\nCareer Area:\nSupply Chain\nJob Title: Account Coordinator\nSalary: £31,414 per annum + dependent on experience\nLocation: Peterborough, UK - Office Based\nBenefits:\n· 25 days annual leave + 8 Bank Holidays\n· Up to 9% Bonus\n· Contributory pension scheme - Caterpillar will double the employee's contribution Up to 10%\n· Contributory share scheme - Caterpillar will match 50% of the employee's contribution.\n· Optional flexible benefits including access to health and dental care plans, EV car lease, holiday purchase.\nAbout Us - IPSD\nCaterpillar’s Industrial Power Systems Division (IPSD) designs, tests and manufactures 0.5 to 18L Cat® and Perkins engines that power over 5000 applications including Marine, Petroleum, Industrial Applications, Electric Generators, and Locomotives. Caterpillar’s company strategy includes sustainability as one of four focus areas and IPSD is engaged and actively preparing green energy solutions for the future.\nThe Opportunity\nAs an Account Coordinator you will be responsible for managing the end-to-end Order-to-Delivery process for assigned customer accounts. This role ensures customer orders are received, processed, fulfilled, shipped, and delivered according to agreed service levels while maintaining strong customer relationships and collaborating with cross-functional teams\nWhat You Will Get\nAs an Account Coordinator at Caterpillar, you will gain valuable experience managing customer relationships, coordinating complex order fulfilment processes, and collaborating with cross-functional teams across sales, supply chain, logistics, and operations. You will develop strong commercial awareness, problem-solving capabilities, and analytical skills while supporting customers and ensuring a high level of service delivery. The role offers exposure to a global industry leader, providing opportunities to build expertise in customer account management, forecasting, operational planning, and continuous improvement, creating a strong foundation for future career progression within Caterpillar.\nAdditional Info\nThere may be travel required (Global) in this role (up to 10%)\n37 hours per week, Monday-Friday on-site presence required.\nWhat You Will Do\nManage the end-to-end order fulfilment process, ensuring accurate order entry, validation, order monitoring, and timely delivery.\nAct as the primary point of contact for assigned customers, providing order updates, resolving inquiries and service issues, and building strong customer relationships.\nManage order changes, cancellations, exceptions, inventory constraints, and shipment risks, ensuring timely resolution and proactive communication.\nCoordinate shipments and delivery schedules, track order progress, and ensure on-time fulfilment through effective management of logistics and transportation partners.\nCollaborate with Sales, Supply Planning, Demand Planning, Manufacturing, Procurement, Logistics, Finance, Warehousing, and Customer Service teams to align supply with customer demand and service requirements.\nMonitor product availability and supply risks, communicating impacts and mitigation plans while supporting S&OP and customer review activities as required.\nContribute to operational excellence through stakeholder reporting, process improvements, strategic customer projects.\nWhat You Will Have\nEffective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.\nLevel Basic Understanding\nIndustry Knowledge: Knowledge of the organization's industry group, trends, directions, major issues, regulatory considerations, and trendsetters; ability to apply industry knowledge appropriately to diverse situations.\nLevel Basic Understanding\nExperience of End-to-End Order-to-Delivery (O2D) Process Management\nSupply Chain Operations Knowledge - Root Cause Analysis & Problem Solving\nOrder Fulfilment Management\nLogistics and Transportation Coordination\nDemand and Supply Planning Fundamentals\nRelationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.\nLevel Basic Understanding\nCross functional collaboration\nAccount Management: Knowledge of account management; ability to manage day-to-day activities, providing services and support to existing clients.\nLevel Basic Understanding\nIssue Resolution and Escalation Management\nCustomer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.\nLevel Working Knowledge\nSupply Chain Customer Management\nDesired for Top Candidates:\nKnowledge of ERP Systems (QAD, EE, CBS/SAP)\nAdaptability, Accountability, Resiliency\nData Accuracy & Validation skills\nAbout Caterpillar\nCaterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.\nNB. The panel cannot make assumptions when shortlisting therefore please demonstrate your qualifications and experience on your CV relevant to the criteria outlined.\nPending the number of applications, the criteria for the position may be enhanced to facilitate shortlisting. #LI\nThis position requires working onsite five days a week.Posting Dates:\nNovember 4, 2026 - November 11, 2026Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply\nNot ready to apply? 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