{"id":3185436,"url":"https://alion.io/job/caterpillar-account-manager-3","title":"Account Manager","company":{"id":176554,"name":"Caterpillar","domain":"caterpillar.com","url":"https://alion.io/company/caterpillar","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":95,"open_postings":80,"ghost_share":0,"stale_share":0.2,"repost_share":0,"time_to_fill_p50_days":32,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Marketing","role_family":"Marketing","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kennett Square, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":112710,"max":169060,"currency":"USD","period":"year","gross":null,"usd_annual":169060},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-23T23:27:55Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-30T11:25:01Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Career Area:\nSalesJob Description:\nYour Work Shapes the World at Caterpillar Inc.\nWhen you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.\nAbout EPD:\nCaterpillar's Electric Power Division (EPD) offers integrated solutions, parts, and services to meet the needs of our various commercial and industrial electric power customers. EPD supports a wide range of customer applications across the globe, including providing back-up power to hospitals, providing emergency power when natural disasters strike, and supporting critical infrastructure for data centers, municipalities, and more. With a rich history of more than 95 years in the electric power business, our team has world-class expertise and a proven ability to adapt to changing demands. We’re committed to providing sustainable and reliable solutions to our customers. Join our team to help build a better, more sustainable world for future generations!\nJob Summary:\nThe Account Manager supports achievement of business objectives by managing customer relationships, driving account growth, and delivering exceptional customer service. Serves as the primary point of contact for assigned accounts, channel partners, and dealers, coordinating all sales and account management activities throughout the customer lifecycle.\nAdditional Information:\nThis position is located in Kennett Square, PA.\nDomestic travel of 25% up to 50% is required to support customer meetings, partner engagement, industry events, and business development activities.\nDomestic relocation assistance is not offered for this position.\nVisa sponsorship is NOT offered for this position.\nWe’re back! All roles at Caterpillar Inc. report on-site 5 days per week\nWhat You Will Do\nAccount Management & Customer GrowthManage a portfolio of assigned customers, channel partners, and dealers.\nExpand existing customer relationships by identifying opportunities for additional products and services that drive organic account growth.\nDevelop and maintain strong relationships with customers and business partners to support long-term retention and satisfaction.\nOwn the customer lifecycle from pre-sales and onboarding through ongoing account management, renewals, and customer success activities.\nMonitor account performance and customer satisfaction, proactively addressing issues and identifying improvement opportunities.\nBusiness Development & Sales SupportHelp define and pursue target opportunities with prospective and new customers.\nSupport sales strategies and customer success campaigns designed to increase customer engagement and retention.\nMaintain and manage a pipeline of prospective, active, and former accounts.\nAssist in the development of sales enablement and account management tools.\nFacilitate product demonstrations, customer communications, and solution presentations.\nPrepare commercial documentation including contracts, service orders, renewals, amendments, and addendums.\nCustomer & Partner CollaborationConsult with dealers, channel partners, and internal business stakeholders on sales and service solutions that meet customer needs.\nCoordinate customer communications regarding products, services, pricing, implementation, and ongoing support.\nCollaborate cross-functionally to deliver a positive customer experience and achieve business goals.\nWhat You Will Have\n\nDegree Requirement\nBachelor’s degree in business, marketing, engineering or a related field.\nExperience in account management, business development, customer success, or consultative sales.\nStrong relationship management, communication, negotiation, and customer service skills.\nAbility to analyze business opportunities and make recommendations that support short-term and long-term growth objectives.\nUnderstanding of distributed energy, deregulated energy markets (PJM, ISO-NE, MISO, etc.), investor-owned utilities (IOUs), and regulated utility environments.\nDemonstrated ability to apply value-selling techniques and develop customer-focused solutions.\nCustomer Focus\nBuilds strong customer relationships and delivers solutions that align with customer business objectives.\nProactively identifies opportunities to improve customer satisfaction, retention, and growth.\n\nIndustry & Business Acumen\nUnderstands distributed energy and energy market trends, customer business needs, and competitive market dynamics.\nApplies business insights to identify opportunities and support strategic account growth.\n\nStrategic Thinking & Problem Solving\nAnalyzes account performance and market opportunities to develop actionable recommendations.\nEffectively prioritizes issues and develops solutions that support business objectives.\n\nEffective Communication\nCommunicates clearly and professionally with customers, dealers, channel partners, and internal stakeholders.\nDelivers presentations, product demonstrations, and business recommendations with confidence.\n\nRelationship Management\nEstablishes and maintains trusted relationships with customers, channel partners, and cross-functional teams.\nInfluences stakeholders and collaborates effectively to achieve desired business outcomes.\n\nAccount Management\nManages all aspects of the customer lifecycle, including onboarding, growth, renewals, and ongoing account support.\nCoordinates internal resources to ensure successful customer outcomes and long-term retention.\n\nConsultative Selling & Negotiation\nApplies value-selling techniques to identify customer needs and position solutions effectively.\nSupports contract discussions, renewals, and commercial negotiations to achieve mutually beneficial outcomes.\n\nCustomer Success & Growth Orientation\nIdentifies opportunities for organic account expansion and increased customer engagement.\nMonitors account health and develops strategies that drive retention, adoption, and revenue growth.\nTop Candidates Will Have\nDemand Response or distributed energy industry experience preferred.\nSummary Pay Range:\n$112,710.00 - $169,060.00Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-relatedknowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.\nBenefits:\nSubject to plan eligibility, terms, and guidelines. This is a summary list of benefits.\nMedical, dental, and vision benefits*\n\nPaid time off plan (Vacation, Holidays, Volunteer, etc.)*\n\n401(k) savings plans*\n\nHealth Savings Account (HSA)*\n\nFlexible Spending Accounts (FSAs)*\n\nHealth Lifestyle Programs*\n\nEmployee Assistance Program*\n\nVoluntary Benefits and Employee Discounts*\n\nCareer Development*\n\nIncentive bonus*\n\nDisability benefits\n\nLife Insurance\n\nParental leave\n\nAdoption benefits\n\nTuition Reimbursement\n\n* These benefits also apply to part-time employees\nThis position requires working onsite five days a week.Visa Sponsorship is not available for this position.Posting Dates:\nOctober 23, 2026 - November 6, 2026Any offer of employment is conditioned upon the successful completion of a drug screen.\nCaterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.\nNot ready to apply? 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