{"id":3952557,"url":"https://alion.io/job/caterpillar-account-manager-5","title":"Account Manager","company":{"id":176554,"name":"Caterpillar","domain":"caterpillar.com","url":"https://alion.io/company/caterpillar","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":96,"open_postings":143,"ghost_share":0,"stale_share":0.133,"repost_share":0.021,"time_to_fill_p50_days":32,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Marketing","role_family":"Marketing","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Beijing, China"],"countries":["CN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":true,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-09T04:55:04Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-09T16:14:32Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Career Area:\nSalesJob Description:\nYour Work Shapes the World at Caterpillar Inc.\nWhen you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.\nYour Work Shapes the World at Caterpillar Inc.\nWhen you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.\nAbout EPD:\nCaterpillar's Electric Power Division (EPD) offers integrated solutions, parts, and services to meet the needs of our various commercial and industrial electric power customers. EPD supports a wide range of customer applications across the globe, including providing back-up power to hospitals, providing emergency power when natural disasters strike, and supporting critical infrastructure for data centers, municipalities, and more. With a rich history of more than 95 years in the electric power business, our team has world-class expertise and a proven ability to adapt to changing demands. We’re committed to providing sustainable and reliable solutions to our customers. Join our team to help build a better, more sustainable world for future generations!\nJob Summary:\nCaterpillar has an exciting opportunity for a Data Center Aftersales Account Manager in Beijing, China.\nThe Aftersales Account Manager is a key member of the Data Center Customer Support Team, providing end-to-end customer support for Electric Power’s key data center accounts from delivery onward. The global team works across Caterpillar, dealers, and customers to provide clear ownership, consistent execution, and proactive lifecycle support.\nOwns the post-delivery customer relationship and serves as the accountable customer-facing owner for assigned strategic and managed accounts, leading the aftersales strategy from delivery through lifecycle support. Provides leadership for critical customer issues, coordinating internal, dealer, customer, product support and engineering resources from containment through resolution. Translates customer requirements and business impact into clear technical, quality, aftermarket and product support actions, then drives status, communication and closure. Leads account-specific support strategies, service campaigns and dealer execution while using fleet intelligence and account health reviews to proactively identify lifecycle risks and opportunities.\nWhat you will do:\nOwns the post-delivery customer relationship and serves as the accountable customer-facing owner for assigned strategic and managed accounts\nDevelops and executes account-specific aftersales strategies and support plans\nServes as the primary customer escalation point, leading critical issue containment, customer communication, expectation management and resolution to protect customer uptime\nLeads customer-facing communication and owns status, expectations and closure throughout the issue-management process\nTranslates customer requirements and business impact into clear technical, quality, aftermarket and product support actions, engaging the appropriate Caterpillar, dealer and engineering resources and driving actions through closure\nCoordinates and influences dealer product support execution, establishing clear expectations and driving capability and continuous improvement plans\nUses fleet intelligence, issue trends and account health reviews to proactively identify reliability risks, support needs and lifecycle opportunities\nWhat you will have:\nCustomer Focus: Extensive experience and knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.Facilitates creation of the 'right' products and services to resolve customer business issues.\nFosters strong customer relationships via delivery on commitments, open communication, and on-going feedback/improvement.\nAdvises others on creating customer focused environments in various scenarios.\nAnticipates customer needs, focusing efforts to proactively meet needs and exceed customer expectations.\nMeasures and observes customer satisfaction levels to ascertain and implement service improvement alternatives.\nCommunicates and models the criticality of customer focus as an organizational strategy.\n\nDecision Making and Critical Thinking: Extensive experience and knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.Differentiates assumptions, perspectives, and historical frameworks.\nEvaluates past decisions for insights to improve decision-making process.\nAssesses and validates decision options and points and predicts their potential impact.\nAdvises others in analyzing and synthesizing relevant data and assessing alternatives.\nUse effective decision-making approaches such as consultative, command, or consensus.\nEnsures that assumptions and received wisdom are objectively analyzed in decisions.\n\nEffective Communication: Extensive experience and understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.Reviews others' writing or presentations and provides feedback and coaching.\nAdapts documents and presentations for the intended audience.\nDemonstrates both empathy and assertiveness when communicating a need or defending a position.\nCommunicates well downward, upward, and outward.\nEmploys appropriate methods of persuasion when soliciting agreement.\nMaintains focus on the topic at hand.\n\nNegotiating: Extensive experience and knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.Ensure negotiators have awareness of complementary yet diverse interests.\nSuccessfully completes significant negotiations, both internal and external.\nDetails the risks of negotiation breakdown from each party's perspective.\nProtects own position, while demonstrating willingness to achieve win-win.\nIdentifies similarities and differences in position and assesses impact on discussions.\nDetects and addresses lack of progress or a stalemate.\n\nRelationship Management: Extensive experience and knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.Communicates to clients regarding expectations of all parties.\nParticipates in negotiating the terms of the business relationship.\nConducts periodic reviews of work effort, progress, issues, and successes.\nMaintains productive, long-term relationships with clients or vendors.\nCreates opportunities to educate support teams on client priorities.\nEmpowers others to establish collaborative, healthy relationships.\n\nAccount Management: Extensive experience and knowledge of account management; ability to manage day-to-day activities, providing services and support to existing clients.Evaluates demographics, trends and issues affecting specific markets and customers; makes recommendations accordingly.\nTrain others on the many aspects of managing existing customer accounts.\nTeaches others how to use advanced technologies and tools for account management.\nAnticipates the needs and preferences of key players at relevant customer accounts.\nAdvise on the appropriate solutions to complex customer accounts problems.\nCollaborate with the customer on large account activities and monitors customer satisfaction.\n\nTop Candidates Will Also Have:\nBachelor’s degree in engineering\nKnowledge of Caterpillar Systems\nAn understanding of Cat Dealer operations\nProficiency for both English and Chinese languages\nAdditional Information:\nThis position is located in Beijing, China.\nTravel up to 50% is required.\nVisa sponsorship is not offered for this position.\nThis position requires the candidate to work a 5-day-a-week schedule in the office.\nAbout Caterpillar\nCaterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.\nThis position requires working onsite five days a week.Relocation is available for this position.Visa Sponsorship is not available for this position.Posting Dates:\n十一月 9, 2026 - 十一月 15, 2026Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply\nNot ready to apply? Join our Talent Community.","description_format":"text","description_chars":9586,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Chinese","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"China","iso":"CN","kind":"country"}],"hiring_excludes":[],"relocation_offered":true,"industries":["Industrial Machinery"],"lifecycle":[{"event":"open","at":"2026-11-09T04:55:04Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":32,"reasons":["conf:1","win:early","comp:brand"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/caterpillar-account-manager-5","json_url":"https://alion.io/job/caterpillar-account-manager-5.json","meta":{"generated_at":"2026-11-09T16:33:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24150,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":176554},"rest":"https://alion.io/mcp/rest/get_company?id=176554"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcaterpillar-account-manager-5"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcaterpillar-account-manager-5"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcaterpillar-account-manager-5"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/caterpillar-account-manager-5\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcaterpillar-account-manager-5"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3952557}},{"tool":"search_jobs","arguments":{"company":"caterpillar.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3952557},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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