{"id":3488464,"url":"https://alion.io/job/caterpillar-cmf-area-manager","title":"CMF Area Manager","company":{"id":176554,"name":"Caterpillar","domain":"caterpillar.com","url":"https://alion.io/company/caterpillar","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":95,"open_postings":85,"ghost_share":0,"stale_share":0.212,"repost_share":0,"time_to_fill_p50_days":32,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Burlington, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":160198,"max":208257,"currency":"CAD","period":"year","gross":null,"usd_annual":148382},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-29T22:30:54Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-01T22:56:36Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Career Area:\nSalesJob Description:\nYour Work Shapes the World at Caterpillar Inc.\nWhen you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.\nYour Work Shapes the World at Caterpillar Inc.\nOur common values and focus on inclusion and respect drive the decisions made by our company, teams, and people. This is why we are committed to hiring and building diverse team representatives of the customers we serve globally. When you join our team, you can apply your unique life and job experiences and work in an environment where your ideas are heard, your contributions are celebrated, and your whole-self matters.\nWhen you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.\nAbout Cat Financial\nCat Financial is a subsidiary of Caterpillar Inc., the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For more than 40 years, Cat Financial has provided a wide range of financing solutions to customers and Cat® dealers for machines, engines, Solar® gas turbines, genuine Cat parts and services. Headquartered in Nashville, Tennessee, Cat Financial serves customers globally with offices and subsidiaries located throughout North and South America, Asia, Australia, Europe and Africa. Visit cat.com to learn more about Cat Financial.\nRole Definition\nLeads a team typically comprised of sales, technical support, application experts, and product support field personnel to achieve goals to drive increased customer loyalty throughout the designated industry.\nResponsibilities\nDeliver business plan sales and market share targets for the company products in a given industry segment or market.\nDevelop sales and marketing plan and manage merchandising plans to achieve business plan targets for company products and services.\nEnsuring customer satisfaction through management of product and commercial issues; Overseeing service goodwill spending on all products within the industry segment.\nLeading the selling opportunities identification, customer satisfaction improvement and business relationship enhancement.\nDegree Requirement\nDegree or equivalent experience desired\nSkill Descriptors\nCustomer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.\nLevel Extensive Experience:\nFacilitates creation of the 'right' products and services to resolve customer business issues.\nFosters strong customer relationships via delivery on commitments, open communication, and on-going feedback/improvement.\nAdvises others on creating customer focused environments in various scenarios.\nAnticipates customer needs, focusing efforts to proactively meet needs and exceed customer expectations.\nMeasures and observes customer satisfaction levels to ascertain and implement service improvement alternatives.\nCommunicates and models the criticality of customer focus as an organizational strategy.\nIndustry: Knowledge of the organization's industry group, trends, directions, major issues, regulatory considerations, and trendsetters; ability to apply industry knowledge appropriately to diverse situations.\nLevel Extensive Experience:\nEducates others on own organization in terms of the industry - its market position, niche (if any), etc..\nCompares and contrasts the latest developments and emerging issues in the industry.\nRaises coworkers' awareness of industry standards, practices and guidelines.\nAssesses how regulatory and reporting requirements apply to own organization.\nExplains the development of industry segments - trends, consequences, key issues.\nDiscusses industry-specific cycles and associated considerations.\nDecision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.\nLevel Extensive Experience:\nDifferentiates assumptions, perspectives, and historical frameworks.\nEvaluates past decisions for insights to improve decision-making process.\nAssesses and validates decision options and points and predicts their potential impact.\nAdvises others in analyzing and synthesizing relevant data and assessing alternatives.\nUses effective decision-making approaches such as consultative, command, or consensus.\nEnsures that assumptions and received wisdom are objectively analyzed in decisions.\nEffective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.\nLevel Extensive Experience:\nReviews others' writing or presentations and provides feedback and coaching.\nAdapts documents and presentations for the intended audience.\nDemonstrates both empathy and assertiveness when communicating a need or defending a position.\nCommunicates well downward, upward, and outward.\nEmploys appropriate methods of persuasion when soliciting agreement.\nMaintains focus on the topic at hand.\nNegotiating: Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.\nLevel Extensive Experience:\nEnsures negotiators have awareness of complementary yet diverse interests.\nSuccessfully completes significant negotiations, both internal and external.\nDetails the risks of negotiation breakdown from each party's perspective.\nProtects own position, while demonstrating willingness to achieve win-win.\nIdentifies similarities and differences in position and assesses impact on discussions.\nDetects and addresses lack of progress or a stalemate.\nRelationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.\nLevel Advanced:\nOversees key client reviews to assure service and relationship satisfaction.\nCoaches others in the value, issues, and methods of client partnering.\nCollaborates with clients in the pursuit of common business objectives.\nMaintains status information on major developments in client or partner environment.\nWorks directly with clients to discern business trends and their implications.\nFosters a climate conducive to establishing positive working relationships with outsiders.\nBusiness Development: Knowledge of business development tools, techniques and approaches; ability to explore and develop potential areas of business growth for the organization.\nLevel Working Knowledge:\nSummarizes the stages of the business development lifecycle.\nAssists in developing new geographical areas for the organization's products or services.\nImplements common business development incentive programs.\nAssists in creating an incentive plan to encourage new business growth and development.\nResearches approaches for exploring new business opportunities.\nValue Selling: Knowledge of the principles and practices for selling products, technology and services; ability to provide overall product/service 'value' and to differentiate support offerings that address clearly understood customer needs.\nLevel Extensive Experience:\nAcquires and retains customers in multiple settings using 'value selling' techniques.\nCoaches others on the application of 'value selling' principles and practices.\nDelivers value-added services to customers beyond delivery of a purchased product, technology or service consistently.\nQualifies sales prospects based on a clear understanding of customer business needs and the service company's determined ability to meet those needs.\nSolicits feedback from the customer community as a valued service provider.\nTeaches and coaches 'value selling' to others within the organization.\n Additional Notes\nThis position requires incumbents to be onsite in the Burlington office 5 days per week\nThis position requires bilingual proficiency in French - oral and written\nDisclaimer: Artificial Intelligence (AI) is implemented within Caterpillar’s job posting database and may be used as a screening and assessment tool during the recruiting process.\nCompensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance, and experience. Please note that salary is only one component of total compensation at Caterpillar.\nBenefits\nSubject to plan eligibility, terms, and guidelines. This is a summary of the benefits. \nMedical, dental, and vision benefits* \nPaid time off plan (Vacation, Holidays, Volunteer, etc.) * \nSavings plans* \nHealth Savings Account (HSA)* \nEmployee Assistance Program* \nVoluntary Benefits and Employee Discounts* \nCareer Development* \nIncentive bonus* \nDisability benefits \nLife Insurance \nParental leave \nIn accordance with the Accessibility for Ontarians with Disabilities Act (AODA), reasonable accommodations are available throughout the recruitment, selection, and assessment process for applicants with disabilities\nThis Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties, and effort required of employees assigned to this job. At the discretion of management, this description may be changed at any time to address the evolving needs of the organization.\nSummary Pay Range:\n$160,198.00-$208,257.00Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-relatedknowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.\nAdditional Information:\n- We are hiring to fill an existing position.- This position requires working onsite five days a week.- Visa Sponsorship is not available for this position.Posting Dates:\nOctober 29, 2026 - November 5, 2026Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply\nNot ready to apply? 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