{"id":1013286,"url":"https://alion.io/job/caterpillar-customer-relationship-manager-mining","title":"Customer Relationship Manager - Mining","company":{"id":176554,"name":"Caterpillar","domain":"caterpillar.com","url":"https://alion.io/company/caterpillar","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":86,"open_postings":39,"ghost_share":0,"stale_share":0.769,"repost_share":0,"time_to_fill_p50_days":12,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Woodbridge, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":144240,"max":180300,"currency":"CAD","period":"year","gross":null,"usd_annual":126564},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-17T21:20:02Z","employer_posted_date":"2026-09-17","last_verified_at":"2026-10-20T15:46:41Z","board_verified":true,"closed_at":null,"days_open":32,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":32},"description":"Career Area:\nSalesJob Description:\nYour Work Shapes the World at Caterpillar Inc.\nWhen you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.\nAs a Customer Relationship Manager, you will serve as Caterpillar’s senior relationship lead for key mining customers across Canada, acting as a trusted advisor to executive and site leaders. You will champion customer needs, build strategic partnerships, and coordinate cross-functional support to drive customer success and long-term value. Success in this role requires strong executive presence, customer advocacy, and the ability to align Caterpillar’s capabilities with customer business objectives.\nWhat You Will Do\nDevelop and Strengthen Executive Relationships\nBuild and maintain strong relationships with senior stakeholders across executive leadership, procurement, supply chain, sustainability, and operations organizations.\n\nServe as a trusted partner, fostering long-term engagement that supports customer success and mutual business objectives.\n\nEstablish credibility with key decision-makers and influencers across the customer's organization.\n\nDevelop and Execute a Customer Relationship Strategy\nDesign and implement a comprehensive customer relationship strategy that includes a clear vision, strategic priorities, engagement plans, key initiatives, and stakeholder mapping.\n\nLeverage customer insights to identify opportunities, mitigate risks, and enhance the overall customer experience.\n\nEnsure alignment between customer priorities and Caterpillar's business objectives and growth strategy.\n\nChampion Customer Relationship Management\nAdvocate for the customer relationship strategy across the enterprise, driving alignment, consistency, and accountability.\n\nPromote a customer-centric approach that enhances collaboration, continuous improvement, and long-term value creation.\n\nShare customer feedback and market insights to influence business decisions and strategic planning.\n\nServe as the Executive Customer Liaison\nAct as the primary point of contact for executive engagement, facilitating access to Caterpillar leadership and strategic resources.\n\nProvide customers with insights into Caterpillar's long-term vision, capabilities, and strategic direction.\n\nFoster transparent communication and strengthen executive-to-executive relationships.\n\nLead Global Customer Programs and Incentives\nManage global customer incentive and recognition programs, ensuring consistency, fairness, and alignment with business objectives.\n\nOversee program governance, communications, and compliance with company policies and guidelines.\n\nEvaluate program effectiveness and recommend enhancements to maximize customer value and engagement.\n\nEnable Regional and Dealer Growth Opportunities\nCoordinate cross-functional and global engagement to support customer opportunities across regions and dealer networks.\n\nFacilitate alignment among Caterpillar teams and dealers to ensure a unified customer approach.\n\nProvide strategic guidance and a global perspective to help identify, prioritize, and advance growth opportunities.\n\nDriving Business Growth and Customer Outcomes\nIdentify opportunities to expand customer value, increase engagement, and support profitable growth.\n\nMonitor customer satisfaction, business performance, and strategic objectives to ensure successful outcomes.\n\nLead initiatives that strengthen customer loyalty, improve business results, and reinforce Caterpillar's position as a trusted strategic partner.\n\nWhat skills you will have:\nEffective Communication: Exceptional executive-level communication and interpersonal skills, with the ability to influence stakeholders, build alignment, and drive collaboration across all levels of the organization. Spanish and/or Portuguese proficiency is a plus.\nIndustry Knowledge: Demonstrated knowledge of mining operations, mining technologies, or related industries. Experience in sales, engineering, customer-facing, or commercial roles within the mining sector is preferred.\nAccount Management: Experience managing strategic customer relationships and account plans, with the ability to coordinate resources, align stakeholders, and deliver consistent value and support to customers.\nCustomer Focus: Strong understanding of customer-centric principles and practices, with the ability to anticipate customer needs, build trust, and develop tailored solutions that create value and drive customer satisfaction.\nDecision Making and Critical Thinking: Proven ability to analyze complex situations, evaluate available information, identify risks and opportunities, and make sound business decisions that support customer and organizational objectives.\nNegotiation: Strong negotiation and influencing skills, with the ability to achieve mutually beneficial outcomes while fostering collaborative relationships with customers, dealers, and internal stakeholders.\nRelationship Management: Demonstrated ability to establish, develop, and maintain trusted relationships with customers, business partners, dealers, and cross-functional teams to drive long-term success and customer loyalty.\nValue Selling: Knowledge of value-based selling principles and practices, with the ability to articulate Caterpillar's value proposition, differentiate products and services, and align solutions with customer business objectives.\nAdditional Information\nThis position is based inToronto, Ontario, Canada, and requires full-time on-site attendance.\nDomestic relocation assistance is not available for this role.\nThis position requires up to 50% travel. Travel will include direct engagement with mining customers at corporate headquarters, mine sites, and other key operational locations around the world. You will also have opportunities to accompany customers on visits to Caterpillar facilities globally, including corporate offices, demonstration and training centers, manufacturing facilities, and proving grounds.\nSponsorship for employment authorization is not available for this position.\nWhat you will get:\nOur goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world.\nHere you earn more than just wage, because we value your performance, we offer a total rewards package that provides:\nCompetitive Base Salary\n\nAnnual incentive bonus plan*\n\nMedical, dental, and vision coverage\n\nPaid time off plan (Vacation, Holiday, Volunteer, Etc.)\n\nDefined Contribution Pension Plan\n\nEmployee Share Purchase Plan\n\nShort and long-term disability coverage\n\nLife Insurance\n\nEmployee Assistance Programs\n\nSummary Pay Range:\n$144,240 - $180,300Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-relatedknowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.\nAdditional Information:\n- We are hiring to fill a new position.- This position requires working onsite five days a week.- Visa Sponsorship is not available for this position.Posting Dates:\nSeptember 17, 2026 - September 27, 2026Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply\nNot ready to apply? Join our Talent Community.","description_format":"text","description_chars":7638,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Portuguese","level":"Advanced (C1)","optional":true},{"language":"Spanish","level":"Advanced (C1)","optional":false}]},"benefits":["Growth opportunities","Life insurance","Relocation assistance"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":true,"industries":["Energy & Utilities","Manufacturing","Fossil Fuels","Industrial Machinery"],"lifecycle":[{"event":"open","at":"2026-10-14T02:00:51Z"}],"visa":[],"liveness":{"score":7,"band":"cold","label":"Long shot","p_open":1,"p_active":0.203,"p_room":0.35,"age_days":32,"expected_fill_days":12,"reasons":["conf:1","stale_co","velocity","win:tail","comp:brand"],"computed_at":"2026-10-20T05:45:00Z"},"pay":{"stated_usd_annual":126564,"is_top_pay":true},"html_url":"https://alion.io/job/caterpillar-customer-relationship-manager-mining","json_url":"https://alion.io/job/caterpillar-customer-relationship-manager-mining.json","meta":{"generated_at":"2026-10-20T18:54:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21754,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":176554},"rest":"https://alion.io/mcp/rest/get_company?id=176554"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcaterpillar-customer-relationship-manager-mining"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcaterpillar-customer-relationship-manager-mining"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcaterpillar-customer-relationship-manager-mining"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/caterpillar-customer-relationship-manager-mining\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcaterpillar-customer-relationship-manager-mining"}]}