{"id":483719,"url":"https://alion.io/job/caterpillar-digital-tech-support-analyst-2","title":"Digital Tech Support Analyst","company":{"id":176554,"name":"Caterpillar","domain":"caterpillar.com","url":"https://alion.io/company/caterpillar","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":86,"open_postings":40,"ghost_share":0,"stale_share":0.75,"repost_share":0,"time_to_fill_p50_days":12,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chicago, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":99840,"max":133810,"currency":"USD","period":"year","gross":null,"usd_annual":133810},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"Azure DevOps","optional":false},{"name":"Postman","optional":false},{"name":"Python","optional":false}],"status":"live","first_seen_at":"2026-06-29T00:00:00Z","employer_posted_date":"2026-06-29","last_verified_at":"2026-10-21T20:19:31Z","board_verified":true,"closed_at":null,"days_open":114,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":114},"description":"Career Area:\nJob Description:\nYour Work Shapes the World at Caterpillar Inc.\nWhen you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.\nCaterpillar Inc. seeks Digital Tech Support Analyst at its facility located at 540 West Madison, Chicago, IL 60661.\nDeliver technical roadmaps on business processes and applications to support business objectives, standards and processes. Analyze business requirements, current technical gaps needed to support business strategies and expectations. Conduct risk assessments, root cause analysis, corrective actions, quality assurance processes and routine issue resolution. Communicate about client feedback to technology teams to improve deliverables and meet business requirements. Monitor overall performance of assigned digital products and provide best in class support for customer issues through resolution. Provide Worldwide support for overall performance (including reliability, durability, maintainability, and serviceability) of assigned current and future digital products. Identify, investigate, and obtain resolution commitments for all significant field issues to maintain and improve assigned digital product performance. Report in all forms from customers, dealers, industry reps and subsidiaries. Analyze and troubleshoot software issues, development of interim corrective actions or identification of temporary workarounds. Formally document issues and provide follow-up on the resolution process with industry and development teams. Adhere to defined service level agreements for solutioning issues reported by customers, dealers, and Cat internal team members. Initiate service publications to announce significant digital product and application improvements and temporary field fix information to key dealer personnel, through appropriate communication channels. Stay current with all digital products and applications, also develop and maintain digital products and application knowledge base and training materials. Provide digital product and application support to Distribution Services Divisions (DSDs), dealers, Corporate Account Managers, subsidiary service groups, warranty technicians, sales development, product support development, test & evaluation, research, service training, etc. Participate in Safety Audits and provide technical assistance for defense in digital products and application liability lawsuits. Conduct dealer and customer visits to provide expert technical assistance on urgent field issues for digital products and applications.\nREQS: This position requires a bachelor’s degree or foreign equivalent in Computer Information Systems, Computer Science, or a related field plus 2 years of experience as a Tier 2 or Tier 3 Support Analyst, Application Support Specialist, Technical Support Engineer, or related occupation. Additionally, the applicant must have employment experience with: (1) Relational databases support, querying and database reporting; (2) Creating and running Python scripts; (3) Postman or other tools used to generate and receive API requests and responses; (4) VisionLink, Product Link hardware, and SOS Web Services; and (5) SalesForce, Service Now, Azure DevOps and other ticketing and SaaS platforms. Travel: None. Telecommuting: None.\nSummary Pay Range:\n$99,840.00- $133,810.00\nCompensation and benefits may vary depending on multiple individualized factors, job level, market, location, job-related knowledge, skills, individual performance, and experience. Please note that salary is only one component of total compensation at Caterpillar.\nBenefits:\nSubject to plan eligibility, terms, and guidelines. This is a summary list of benefits.\nMedical, dental, and vision benefits*\nPaid time off plan (Vacation, Holidays, Volunteer, etc.)*\n401(k) savings plans*\nHealth Savings Account (HSA)*\nFlexible Spending Accounts (FSAs)*\nHealth Lifestyle Programs*\nEmployee Assistance Program*\nVoluntary Benefits and Employee Discounts*\nCareer Development*\nIncentive bonus*\nDisability benefits\nLife Insurance\nParental leave\nAdoption benefits\nTuition Reimbursement\n* These benefits also apply to part-time employees\nApplicants who are interested in this position should apply via www.caterpillar.com/careers, search [Digital Tech Support Analyst / Reference #R0000379812] #LI-DNI.\nThis position requires working onsite five days a week.Visa Sponsorship is not available for this position.Posting Dates:\nJune 29, 2026 - October 28, 2026Any offer of employment is conditioned upon the successful completion of a drug screen.\nCaterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.\nNot ready to apply? Join our Talent Community.","description_format":"text","description_chars":5107,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Life insurance","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Energy & Utilities","Manufacturing","Fossil Fuels","Industrial Machinery"],"lifecycle":[{"event":"open","at":"2026-09-06T18:10:37Z"},{"event":"open","at":"2026-10-14T02:00:51Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 343 · green card filings: 92","filings_12m":343,"filings_prev_12m":364,"green_card_filings_12m":92,"median_offered_wage_usd":114569,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":2,"band":"cold","label":"Long shot","p_open":1,"p_active":0.082,"p_room":0.28,"age_days":114,"expected_fill_days":12,"reasons":["conf:0","stale_co","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":{"stated_usd_annual":133810,"is_top_pay":true},"html_url":"https://alion.io/job/caterpillar-digital-tech-support-analyst-2","json_url":"https://alion.io/job/caterpillar-digital-tech-support-analyst-2.json","meta":{"generated_at":"2026-10-21T20:34:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29223,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":176554},"rest":"https://alion.io/mcp/rest/get_company?id=176554"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcaterpillar-digital-tech-support-analyst-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcaterpillar-digital-tech-support-analyst-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcaterpillar-digital-tech-support-analyst-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/caterpillar-digital-tech-support-analyst-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcaterpillar-digital-tech-support-analyst-2"}]}