{"id":3988547,"url":"https://alion.io/job/caterpillar-hr-operations-specialist","title":"HR Operations Specialist","company":{"id":176554,"name":"Caterpillar","domain":"caterpillar.com","url":"https://alion.io/company/caterpillar","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":96,"open_postings":176,"ghost_share":0,"stale_share":0.153,"repost_share":0.023,"time_to_fill_p50_days":31,"computed_at":"2026-11-12T10:38:37Z"}},"role":"HR","role_family":"HR","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":true,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-09T22:30:41Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-12T14:06:41Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Career Area:\nHuman ResourcesJob Description:\nYour Work Shapes the World at Caterpillar Inc.\nWhen you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.\nJob Description\nYour Impact Shapes the World at Caterpillar Inc\nWhen you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.\nJob Summary\nAt Caterpillar IT, we’re not just supporting technology-we’re driving innovation. We’re the go-to partners across the business, helping teams work smarter, faster, and safer. The HR team for Caterpillar IT is a strategic partner in powering that innovation and employee success. From talent development and planning to employee relations, the Human Resources team ensures that every Caterpillar IT employee has the tools, support, and culture to be a catalyst. If you're passionate about solving real-world problems with cutting-edge solutions, you’ll feel right at home here.\nWe’re looking for aHuman Resources Operations Specialist who enjoys variety, likes solving problems, and is energized by trying new things to support our growing employee population in India. This role will support a broad range of HR activities, from managing employee and leader inquiries and completing Workday transactions to supporting recognition programs, Employee Insights activities, and other HR initiatives.\nThe ideal candidate is someone who is curious, organized, comfortable with technology, and willing to challenge the status quo. We’re looking for someone who can execute the fundamentals of HR well, while also bringing fresh ideas and finding opportunities to simplify, automate, and improve our HR processes and employee experience.\nThe preference for this role is to be based out of Bangalore, Whitefield office\nWhat You Will Do:\nRespond to employee and leader questions in our dedicated employee email inbox, providing timely, accurate answers and escalating complex issues as needed.\nManage and complete day-to-day Workday tasks and transactions, ensuring data accuracy and timely processing.\nCreate reports and analyze HR data to identify trends, support decision-making, and share insights with HR and business leaders.\nAssist HR Business Partners with day-to-day requests, data pulls, documentation, and program support.\nIdentify opportunities to simplify, automate, or improve HR processes and help implement new ways of working.\nWhat You will Have:\nDecision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze\nEffective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.\nProblem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.\nData Gathering and Reporting: Knowledge of tools, techniques and processes for gathering and reporting data; ability to practice them in a particular department or division of a company.\nHR: Policies, Standards and Procedures: Knowledge of human resource function; ability to uphold the organization's and industry's standards, procedures and policies regarding human resources management.\nEmployee Relations: Knowledge of the rights and obligations in the employee relations; ability to adhere to legal requirements when handling employee negotiations.\nAdditional Information:\nThe location for this position is Bangalore, India\nSponsorship is not available.\nThis role requires the candidate to be on site 3 days per week\nTravel will be approximately 10%\nSkills desired:\nBusiness Process Improvement: Knowledge of business process improvement best practices and ability to use methods for identifying, evaluating, introducing and implementing more efficient approaches to performing business related activities.\nLevel Working Knowledge:\nGathers data for use in the analysis of business processes.\nIllustrates problems, opportunities and methods for improving existing business processes.\nSuggests ways to reduce variation and/or waste in processes.\nHelps evaluate what factors should be addressed in the change program.\nParticipates in requirements analysis for process changes.\nInformation Capture: Knowledge of the methods, channels and processes to obtain needed information; ability to identify, capture and document relevant business information in an auditable, organized, understandable and easily retrievable manner.\nLevel Working Knowledge:\nFollows defined procedures to document all routine information.\nIdentifies relevant established standards, policies and practices.\nFulfills routine information capture needs in own area.\nUses automated tools to capture, organize and archive relevant information.\nCites examples of different types of relevant information that need to be captured.\nService Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.\nLevel Working Knowledge:\nProvides a quality of service that customers describe as excellent.\nResolves common customer problems.\nResponds to unexpected customer requests with a sense of urgency and positive action.\nProvides direct service to internal or external customers.\nDocuments customer complaints in a timely manner.\nDecision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.\nLevel Working Knowledge:\nApplies an assigned technique for critical thinking in a decision-making process.\nIdentifies, obtains, and organizes relevant data and ideas.\nParticipates in documenting data, ideas, players, stakeholders, and processes.\nRecognizes, clarifies, and prioritizes concerns.\nAssists in assessing risks, benefits and consideration of alternatives.\nEmployee Relations: Knowledge of the rights and obligations in the employee relations; ability to adhere to legal requirements when handling employee negotiations.\nLevel Working Knowledge:\nAssists employees with personal or professional problems.\nConducts employee satisfaction surveys and documents interviewees' concerns and issues.\nExplains organizational policies, procedures and processes for dealing with employee relations issues.\nAddresses routine problems or disciplinary issues related to employee relations, such as grievances.\nInterprets and communicates employee relations policies and procedures at the local level.\nHR: Policies, Standards and Procedures: Knowledge of human resource function; ability to uphold the organization's and industry's standards, procedures and policies regarding human resources management.\nLevel Working Knowledge:\nAnalyzes policy and standards documentation and ensures organizational compliance.\nMaintains a specific set of standards and associated HR procedures.\nCommunicates and refers potential exceptions upward for review and approval.\nAssists in the development and implementation of specific procedures.\nProvides feedback for the improvement of HR procedures.\nHuman Resources Consulting: Knowledge of HR approaches, tools and techniques; ability to inform, guide and advise managers in HR-related initiatives.\nLevel Working Knowledge:\nUtilizes a specific management consulting process.\nApplies a specific HR consulting model in an engagement.\nProvides line management with written reports proposing options and courses of action for HR issues.\nInterprets various sets of HR data in coming to conclusions and proposing actions.\nFacilitates meetings for gathering HR data, implementing HR strategies and resolving HR problems.\nHuman Resources Operations: Knowledge of human resources (HR) policies, operational processes and considerations; ability to implement HR related tasks, processes, and projects to ensure that day-to-day operations run smoothly.\nLevel Working Knowledge:\nImplements a specific aspect of day-to-day HR operations according to HR strategies.\nAssists training sessions related to HR processes and systems.\nDocuments routine work flow, resource requirements, dependencies and criticalities.\nRecords all HR data and transactions in Human Resources Information Systems (HRIS).\nGenerates and interprets standards and management reports on HR activities.\nWhat you will get:\nWork Life Harmony\nEarned and medical leave.\nFlexible work arrangements\nRelocation assistance\nHolistic Development\nPersonal and professional development through Caterpillar ‘s employee resource groups across the globe\nCareer developments opportunities with global prospects\nHealth and Wellness\nMedical coverage -Medical, life and personal accident coverage\nEmployee mental wellness assistance program\nFinancial Wellness\nEmployee investment plan\nPay for performance -Annual incentive Bonus plan.\nAdditional Information:\nCaterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at www.caterpillar.com/careers\nCaterpillar is an Equal Opportunity Employer (EEO)\nEEO/AA Employer. All qualified individuals, including minorities, females, veterans and individuals with disabilities - are encouraged to apply.\nThis Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job. At the discretion of management, this description may be changed at any time to address the evolving needs of the organization. It is expressly not intended to be a comprehensive list of “essential job functions” as that term is defined by the Americans with Disabilities Act.\nPosting Dates:\nCaterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply\nNot ready to apply? 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